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NEEO Remote & Brain

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My Neeo brain has just stopped working
My Neeo brain has just stopped working...😥😥 it was working fine recently, and when i try to turn on my TV today, it was switching on devices to half way, just died.…
- Tabinogi
- Tabinogi
- 3 mths ago
- 3 replies
- 95
- Ingrid@NEEO3 mths ago
- NEEO Remote & Brain
Neeo Combo Defekt
Hallo, ich habe die NEEO bekommen und habe mich Anfangs beim auspacken sehr gefreut! Aber leider funktioniert der Brain nicht und ich kann die NEEO nicht einrichten!…
- Karim mohamed
- Karim_mohamed
- 3 mths ago
- 4 replies
- 114
- Jeff@NEEO3 mths ago
- NEEO Remote & Brain
"Please wait" is coming up more and more often on the remote lately
As the title says, I've been receiving a temporary "Please wait" message pretty constantly lately when trying to use the NEEO Remote. I've got Google WiFi set up and the signal is excellent…
- Ben McClure
- Ben_McClure
- 6 mths ago
- 5 replies
- 195
- 1
- Steveeo3 mths ago
- NEEO Remote & Brain
Enable alphanumeric keypad?
Hello, is there a way to enable alphabet characters underneath the numbered keypad? I have my remote paired with an X1 cable box from Comcast, which allows for program search by title or topic.…
- Mike Ruiz
- Mike_Ruiz
- 3 mths ago
- 1 reply
- 171
- 1
- Ingrid@NEEO3 mths ago
- NEEO Remote & Brain
Neeo remote will not pair with Brain over Wifi
mike.ruiz@outlook.com Sep 3, 16:19 PDT Hello, I have tried every step listed on your site for troubleshooting the Neeo remote and it still will not pair after multiple attempts.…
- Mike Ruiz
- Mike_Ruiz
- 5 mths ago
- 17 replies
- 369
- 1
- Ingrid@NEEO3 mths ago
- NEEO Remote & Brain
How can I use Cranium?
Hi, after adding Cranium as device it doesnt Show up in the room. so icant use it. Its listed in devices. i cant Change the room (i get an error msg). same with virtual switches.…
- Nip Nippler
- Nip_Nippler
- 5 mths ago
- 4 replies
- 448
- Yellow Sky3 mths ago
- NEEO Remote & Brain
Problem mit Sendeplatz der TV Sender
Hallo, die TV Sender die ich hinzugefügt habe funktionieren alle! Aber nicht in der Reihenfolge in der ich sie hinzugefügt habe! Zum Beispiel: "ARTE" ist auf Sendeplatz 7 und "ProSieben" auf dem…
- André Nitschke
- Andre_Nitschke
- 3 mths ago
- 1 reply
- 96
- nuroTOP CONTRIBUTOR ☆☆☆3 mths ago
- NEEO Remote & Brain
Battery empty on delivery
Hi everybody, I got my first Neeo yesterday and I really love it so far :). Amazing product! However I'm a little bit concerned about one thing: The battery status of the remote was at 0% right out…
- Hendrik Blockus
- Hendrik_Blockus
- 3 mths ago
- 1 reply
- 109
- Ingrid@NEEO3 mths ago
- NEEO Remote & Brain
Enocean
Does Neeo (could) manage the Enocean protocol ?
- Yellow Sky
- Yellow_Sky
- 4 mths ago
- 4 replies
- 177
- Yellow Sky3 mths ago
- NEEO Remote & Brain
Neeo remote display keeps cycling
See the attached video for details. This Neeo was sent to me as a replacement for my original Black Cat Neeo I received as a Kickstarter backer (my first remote bricked itself and went totally…
- John Riggles
- John_Riggles
- 4 mths ago
- 3 replies
- 150
- Jeff@NEEO4 mths ago
- NEEO Remote & Brain
RS232/485
Hi, For home automation I'm using some devices working with RS232/485. I need the send any rs232 message during some recipes. Has anybody already realized it ? Thanks
- Yellow Sky
- Yellow_Sky
- 4 mths ago
- 19 replies
- 293
- Tord Solheim4 mths ago
- NEEO Remote & Brain
Bug? Renaming of Recipes does not work in WebUI
Hi there, Knowing that it is not officially supported I just wanted to report that trying to rename a recipe in the WebUI (EUI) lets the UI hang itself up. (Chrome on Win10) BR, Arne
- Arne Speck
- Arne_Speck
- 4 mths ago
- 3 replies
- 116
- Michael Kohler@NEEO4 mths ago
- NEEO Remote & Brain
Bug: Something fishy going on: Undefined is not an object
I got this error when moving a device from one room to another. To bypass it, I deleted device and add into the other room.
- Yellow Sky
- Yellow_Sky
- 4 mths ago
- 1 reply
- 87
- Ingrid@NEEO4 mths ago
- NEEO Remote & Brain
Device list shorter on the remote than the iPhone
Why only 1/3 of the screen is used for the devices ? The view is better on the iPhone! Moreover a vertical scroll will be more logical that the horizontal scroll. thanks
- Yellow Sky
- Yellow_Sky
- 4 mths ago
- 2 replies
- 135
- 1
- Yellow Sky4 mths ago
- NEEO Remote & Brain
Favorite icons have disappeared. Both in the cell phone and in the control. I've restarted everything and it does not solve.
- André Zanella
- Azanella
- Andre_Zanella
- 4 mths ago
- 5 replies
- 160
- Patrick Hiltner4 mths ago
- NEEO Remote & Brain
NEEO Link
What is "NEEO Link"?
- Wayne Unkefer
- Wayne_Unkefer
- 1 yr ago
- 22 replies
- 2021
- 4
- Niels de KlerkTOP CONTRIBUTOR ☆☆☆4 mths ago
- NEEO Remote & Brain
Cable salade message
Sometimes no extra preamp is used. It would be greet to add "none" or "skip" to this message. No ? Thanks
- Yellow Sky
- Yellow_Sky
- 4 mths ago
- 91
- NEEO Remote & Brain
Disappearing icons
Since the last update some of the icons are disappearing on the remote control while using it (see pics before and after). When I restart the remote, the icons are active again,…
- Marcel Gübeli
- Marcel_Gubeli
- 4 mths ago
- 8 replies
- 91
- nuroTOP CONTRIBUTOR ☆☆☆4 mths ago
- NEEO Remote & Brain
Help: devices added but not shown
Hi there, i added two new devices both audio and they are in my living room in the app, but I cannot see any device in the remote. How should I do? can you please advise? thanks andrew
- Andrew C
- Andrew_C
- 1 yr ago
- 5 replies
- 151
- Niels de KlerkTOP CONTRIBUTOR ☆☆☆4 mths ago
- NEEO Remote & Brain
Smartener unreliable
Hello, I have a philips stupid smart tv (43pus6401) connected with hdmi to the brain for the smartener. The smartener detects power on and off. However,…
- Tom den Heijer
- Tom_den_Heijer
- 4 mths ago
- 5 replies
- 83
- Ingrid@NEEO4 mths ago
- NEEO Remote & Brain
Difference for US and UK units
Some one from US wants to bay one off my Black Cat Combo UK version... Questions is what exactly difference is between US and UK units? I know it is power adapters for beginning,…
- Girts Burnauskis
- Girts_Burnauskis
- 5 mths ago
- 4 replies
- 130
- Girts Burnauskis4 mths ago
- NEEO Remote & Brain
z-wave frequency
Hello I'm trying to add my Neeo to my zwave network with no luck , I even doubt it's the same frequency as mine , I ordered the UK model but I can't find the frequency anywhere on the box or the app…
- Rami Mohsen
- Rami_Mohsen
- 4 mths ago
- 17 replies
- 177
- Rami Mohsen4 mths ago
- NEEO Remote & Brain
Reduced IR power output after the last update?
Hi, did you guys reduce the power of the IR output in the last update? We had 3 IR emitters working great last month, and now we can only run one.
- Benjamin Higham
- Benjamin_Higham
- 4 mths ago
- 1 reply
- 81
- Ingrid@NEEO4 mths ago
- NEEO Remote & Brain
Loose battery
In the last couple of days the battery in my neeo is loose inside. I pick up the neeo and I can feel it bouncing around. Is there a safe way to open the neeo and fix this?
- John Cwikla
- John_Cwikla
- 1 yr ago
- 16 replies
- 483
- Jeff@NEEO4 mths ago
- NEEO Remote & Brain
- Patrick@NEEO
- Community Manager
- Patrick
- 1 yr ago
- Reported - view
Whenever you have the feeling that something is wrong with the NEEO Hardware, do get in touch with us on support@neeo.com . Do not attempt to fix the hardware yourself.
Google Mini Interference??
We added a Google Mini to try to get some voice commands into our system but now, most of my recipes do not work or at best, only part of recipes work.…
- Dave Filchak
- Dave_Filchak
- 4 mths ago
- 1 reply
- 134
- Dave Filchak4 mths ago
- NEEO Remote & Brain

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