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Re: Fibaro Motion Sensor (FIBEFGMS-001-ZW5) @ Markus M Nothing else to do. I'm pretty sure I mentioned to you that a replacement brain may not even help.
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- Device Specific
- Reported - view
Re: Brain won't stop flashing! @ Bill Kaczmarek We had an email migration and I stopped receiving notifications about PN, but hello! lol So, to my knowledge, the software team never fixed the cloud backups.…
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Brain won't stop flashing! @ Bill Kaczmarek Please email support@neeo.com . We can replace your NEEO via that platform. @Andy You should know this already if the issue warrants a replacement :) Thanks,
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Brain lost Wifi @ Florian Grimm This does not sound like an issue with the unit itself. Can you think of any settings in your router that may be causing this? Have you tried using a different router if possible?…
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Spare Parts Hello! Please email support@neeo.com .
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- General
- Reported - view
Re: Philips Hue Lights not working with Neeo @ Brian Chambers At this point I have no idea. I do not want to set the wrong expectations.
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- Device Specific
- Reported - view
Re: Remote not working @Jin Fang Chen Can you please press and hold the power button and mute button at the same time for 15 seconds? Let me know that helps.
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- 1
- NEEO Remote & Brain
- Reported - view
Re: Philips Hue Lights not working with Neeo @ Brian Chambers Did re-adding them help? There is not much we can do besides suggest deleting and re-adding. Reboot your router etc.
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- Device Specific
- Reported - view
Re: Sonos - Multiple Bugs @ Patrick Landrosh Hello can you please delete the soundbar and re-add it? If this does not help try deleting the soundbar > rebooting the NEEO Brain > re-add the soundbar and test to see if this…
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- General
- Reported - view
Re: Fibaro Motion Sensor (FIBEFGMS-001-ZW5) @ Markus M We can try replacing your NEEO Brain. Can you please email support@neeo.com ?
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- Device Specific
- Reported - view
Re: It's there a way to open a menu? @Bill Kaczmarek I am a bit confused. You mentioned you want to have the "Show controls." You called it control pages for a recipe. You cannot add multiple control pages "Show controls" in one recipe…
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Help! NEEO Remote in loading/boot Loop @Tim van Heukelom Can you please provide me with the email address you used to email support (via DM)? I will look into this asap. When you open the NEEO app are you able to access your NEEO?…
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Fibaro Motion Sensor (FIBEFGMS-001-ZW5) @ Markus Has this device ever worked as intended? I am not familiar with Z-wave devices. How does the device work that you own without NEEO as the controller?
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- Device Specific
- Reported - view
Re: Fibaro Motion Sensor (FIBEFGMS-001-ZW5) @ Markus M You can try to perform a full reset of the z-wave controller or the NEEO Brain to see if that helps. I will pull in @ Michael Kohler to see if he has any other ideas.
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- Device Specific
- Reported - view
Re: Now is when you give me my money back @Bill Kaczmarek said: And it will run for longer than two years? When NEEOs server goes down it can no longer update to new devices, but otherwise will still function, right? As the post states,…
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- General
- Reported - view
Re: Brain lost Wifi @ Florian Grimm That can very well be the problem as EU WiFi channels are different from U.S. I believe you guys have up to channel 13? Can you set your 2.4Ghz to channel 6 and see if that helps?
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Brain lost Wifi @ Florian Grimm Its likely a replacement will not fix the issue. You mentioned you tried new AP's etc. Did you plug your NEEO Brain and enter the new WiFi credentials into the NEEO app and then tied…
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Remote reconnecting @Jez Thorpe Here are the correct steps: 1. Hold the power button on the NEEO Remote for 15 seconds 2. Wait a few seconds 3. Press the power & mute button simultaneously for a few seconds 4.…
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: It's there a way to open a menu? Hi @ Bill Kaczmarek I see the benefit of this and this is something that is not supported. Why not just add the shortcuts for the devices you want to control?…
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Now is when you give me my money back @ Bill Kaczmarek You guys can simply reset the brain to factory settings :). BIll, don't you have a few brains yourself? Have you tested the multibrain feature?
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- General
- Reported - view
Re: Fibaro Motion Sensor (FIBEFGMS-001-ZW5) @ Markus M Hello. Have you tried to reboot your NEEO Brain? What if you exclude that device and then include it once more? Let me know if that helps.
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- Device Specific
- Reported - view
Re: Now is when you give me my money back Hello @ Jared zamudio Hope all is well. If you are within your 30-day refund policy we will be happy to process your refund and pay for all shipping costs if you purchased your NEEO from our website…
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- General
- Reported - view
Re: Kickstarter Promises? @ Lukas Jörg Whatever features you do not see in the last firmware I would assume will not make it to production.
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- General
- Reported - view
Re: Kickstarter Promises? @ Lukas Jörg At this point I would not anticipate IR learning.
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- General
- Reported - view
Re: Brain lost Wifi @ Florian Grimm Thank you for posting this and sorry that you are experiencing this as well. What happens if you run an ethernet cable to your brain from your router? Does it still lose connection?…
- Jeff
- Head of Customer Experience
- Jeff
- 3 yrs ago
- NEEO Remote & Brain
- Reported - view

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Jeff

Jeff

Head of Customer Experience

Cupertino, CA

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