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Re: Remote error "Can not communicate with Brain" after 0.51.13 update @Shaun Thompson That's annoying. Perhaps @Ingrid or @Jeff can help you. Here's a checklist to help them help you: Is the router firmware up-to-date? Mine is.…
- Mandragore
- Mandragore
- 4 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Remote error "Can not communicate with Brain" after 0.51.13 update @Shaun Thompson I hope our shared experience and @Ingrid 's support will help you.
- Mandragore
- Mandragore
- 4 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Remote error "Can not communicate with Brain" after 0.51.13 update @Ingrid No problems since a few days before and after installing the clamps, with "Prioritize NEEO link" still disabled. Just one time I got the message and I saw the remote didn't show the icon…
- Mandragore
- Mandragore
- 4 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Remote error "Can not communicate with Brain" after 0.51.13 update @Ingrid Thank you and thank the developers, for looking into this! I reboot the Brain once per day on weekdays between 17:00 and 21:00, after I get home from work and only when I expect the message.…
- Mandragore
- Mandragore
- 4 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Remote error "Can not communicate with Brain" after 0.51.13 update @Ingrid Recovery mode didn't help and looking at @Pepijn's experience, I'm not sure a fixed IP would fix it. I haven't tried the ethernet cable yet. However,…
- Mandragore
- Mandragore
- 4 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Remote error "Can not communicate with Brain" after 0.51.13 update @Ingrid Unfortunately, with the Wifi channel still on 11, the remote had the same problem the last 3 days, after working just fine for more than a week.…
- Mandragore
- Mandragore
- 4 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: NEEO Remote Unable to Connect @Mike Buffa I had the same error message and similar symptoms . In my case, as @Ingrid suggested, changing the Wifi channel in the router setup from 12 to 11 solved the problem.
- Mandragore
- Mandragore
- 4 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Remote error "Can not communicate with Brain" after 0.51.13 update @Ingrid Changing the Wifi channel from 12 to 11 solved it. No problems since. Thank you!
- Mandragore
- Mandragore
- 4 yrs ago
- 1
- NEEO Remote & Brain
- Reported - view
Re: Remote error "Can not communicate with Brain" after 0.51.13 update @Ingrid I had not tried another channel yet when I wrote that. However, tonight the remote couldn't connect, I changed the channel from 12 to 11 and the remote connected by itself,…
- Mandragore
- Mandragore
- 4 yrs ago
- 1
- NEEO Remote & Brain
- Reported - view
Re: Remote error "Can not communicate with Brain" after 0.51.13 update @Ingrid Also it's getting worse. It now happens every day when we use the remote the first time that day. And it's getting harder to pair again or load the interface.…
- Mandragore
- Mandragore
- 4 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Remote error "Can not communicate with Brain" after 0.51.13 update @Ingrid Thanks for your help. Correct. The connection was fixed, or so it seemed until about a month ago. And as far as I know nothing changed the last few years.…
- Mandragore
- Mandragore
- 4 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Remote error "Can not communicate with Brain" after 0.51.13 update @Ingrid No, it happens far more often since 0.51.13. It happened sporadically on other firmwares. I'm not if sure if we always first get the message "Please wait" before the error, like today.…
- Mandragore
- Mandragore
- 4 yrs ago
- NEEO Remote & Brain
- Reported - view
Remote error "Can not communicate with Brain" after 0.51.13 update
Almost daily the last few weeks. Often after the Remote wasn't used for hours. When it happens, the app/webapp and Brain still work. I have a Netgear WNDR 3700 router. No mesh. Separate 5 and 2.…
- Mandragore
- Mandragore
- 4 yrs ago
- 21 replies
- 375
- 1
- NEEO Remote & Brain
Re: Remote Loses Communication with Brain after 0.56.06 Update My remote couldn't communicate with the brain about every 2 weeks, on a regular network, not a mesh network. Since 0.5113 no more problems so far.
- Mandragore
- Mandragore
- 4 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Panasonic TX-P50VT50 @Gary Gamp NEEO works with the 55VT50, including the MENU, BACK and OK short and long press. Perhaps you could try that model?
- Mandragore
- Mandragore
- 5 yrs ago
- Device Specific
- Reported - view
Re: Problem: Hard buttons not responding @Jeff No :) Sometimes I had issues with NEEO link enabled. One time there were about 2 weeks without issues, between issues, but still issues. Now, so far no issues with the link disabled.…
- Mandragore
- Mandragore
- 5 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Problem: Hard buttons not responding @Jeff So far, no issue. However, previously with NEEO link enabled also no issues for about 2 weeks between issues.
- Mandragore
- Mandragore
- 5 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Problem: Hard buttons not responding @Jeff Thank you for asking. NEEO link is enabled.
- Mandragore
- Mandragore
- 5 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Remote Freezes and is Unresponsive @Niklas Söderberg and @vistalba The NEEO team is aware of this bug, if it's the same others and I have experienced. In that case, instead of running a recipe again,…
- Mandragore
- Mandragore
- 5 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Problem: Hard buttons not responding @Patrick I'm sorry, I'm not able to reproduce it 100%. But after about 2 weeks without a problem, the last few days it happened again a few times. No TV or Xbox One X channel control,…
- Mandragore
- Mandragore
- 5 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Problem: Hard buttons not responding @Markus Mahr Thanks for the info. It's a shame we have to learn these kind of things from @Niels de Klerk and you, by accident or coincidence, on the forum, instead of a manual.
- Mandragore
- Mandragore
- 5 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Problem: Hard buttons not responding @Patrick @Emily @Jeff Is anyone at NEEO aware of this issue, that is troubling multiple customers by now? The last 2 weeks everything works fine, even though I already was on the last firmware and…
- Mandragore
- Mandragore
- 5 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Panasonic VT50 Missing Electronic Program Guide command @Andy Thanks! BACK button short press still returns to previous levels and long press now also exits Internet mode.
- Mandragore
- Mandragore
- 5 yrs ago
- Device Specific
- Reported - view
Re: Problem: Hard buttons not responding @Nicolas Philippe Yes, seems to be. In a way, I'm glad I'm not the only one. I'm following your thread, so we can share any details, causes and solutions.
- Mandragore
- Mandragore
- 5 yrs ago
- NEEO Remote & Brain
- Reported - view
Re: Problem: Hard buttons not responding @DB Cheers. Haven't noticed this yet. Will check the next time the buttons don't respond. The last few days they worked fine.
- Mandragore
- Mandragore
- 5 yrs ago
- NEEO Remote & Brain
- Reported - view

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