Random power on detection on LIFX

I noticed 2 of my fibaro wallplugs toggling on off randomly. When I looked into the event log it said they have been triggered by a power on event of my LIFX bulb in the same room. However, the bulb was off all the time whilst that happened. Any idea what's wrong there? This does not happen continously either. It just happens randomly it seems.

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  • Thomas Hebendanz Hi, thanks for reporting this. Do you happen to know if it's the same behavior with your LIFX app? Did you run any other NEEO recipe while you've noticed this? Which firmware are you running on your NEEO Brain and Remote? Do you use any other integrations with your LIFX? 

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    • Ingrid 

      Hi Ingrid,

      1) Can you elaborate a bit more what you mean by "with your LIFX app"? Am rarely using the app actually.

      2) No, no other receipes been run manually

      3) Using firmware v0.50 remote&brain

      4) Other integrations, yes, several actually. But all those are using the LIFX cloud to communicate with the bulbs. I have no integration using the (W)LAN protocol for LIFX. As far as I am aware the neeo brain is using the lan protocol only.

      I also happened (by pure chance) to notice this weird behaviour whilst the brain was no reachable via my network. However, I cannot tell if it was always related to Wifi connection issues. Maybe something is wrongly interpreted if the network goes down (wild guess).

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    • Thomas Hebendanz Thanks for your quick response.  

      1) I am wondering if it's only triggered by the NEEO Brain or if this occurs when you would use the LIFX app as well.

      4)

      I also happened (by pure chance) to notice this weird behaviour whilst the brain was no reachable via my network. 

      Do you often lose the WiFi connection to your NEEO Brain? 

      However, I cannot tell if it was always related to Wifi connection issues. 

      It would be very helpful if you can keep me updated about that. Meanwhile, I will look into this with the engineering team. I will come back to you as soon as possible. 

      Like
    • Ingrid 

      1) Ahh yes. Well I have two receipes. One for auto power on and one for auto power off depending on the LIFX power toggle event. If I switch the light on purpose (regardless if by app or cloud api) the receipes are running correctly. Turning on and off the two wallplugs depending on the power state of the LIFX bulb. However, the two receipes randomly run without the bulb being toggled on/off. 

      4) I am only noticing the wifi interruptions since the firmware update which came before v0.50. I am not having these interruptions with other devices on my wifi. But I already mentioned that to Jeff in a different thread.

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    • Ingrid 

      Well, it does still happen randomly even without me noticing network connectivity issues.

      Would it be feasible to add following information to the brain's event log?:

      - WiFi connection loss and reestablish?

      - Device connection lost / timeout?

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      Thomas Hebendanz Hi Thomas, are you using the official LIXF integration from NEEO or a custom community driver? I am asking as you mentioned you control your LIFX via the cloud.

      Since this is the case, can you please use LIFX with the standard integration as custom drivers cannot be supported by us (troubleshooting).

      Thanks!

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    • Jeff 

      No. You misunderstood that. Ingrid asked if I use other integrations with my LIFX bulbs. And yes I do but all the other integrations are utillizing the LIFX cloud api.

      My NEEO is using your original driver to control the my LIFX on the (W)LAN.

      On a sidenote. Since I added the LIFX bulbs to NEEO I am experiencing that the LIFX bulbs randomly drop the cloud connection. Not sure whether this is a protocol issue or if that is a known bug on LIFX side. Just wanted to let you know about that too.

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      Thomas Hebendanz Can you provide me with your NEEO hostname? I'll take a look at our backend to see if I can find anything to help us. Also, when you say WiFi interruptions, can you elaborate a bit more. What loses connection? The NEEO Brain or the NEEO Remote? If its the NEEO Remote, can you still access the NEEO app? 

      Thanks,

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    • Jeff The hostname of the NEEO brain is NEEO-a7610bfd

      Furtunately I did not notice any connection interruption lately (but I also did not use the remote all too much so this might not say anything) but when it happen the brain is unreachable by the remote, the app and via browser. Like gone from the network like.

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      Thomas Hebendanz Thanks for providing me with the hostname! 

      I may have already asked you this so I apologize in advance for any redundancy. Can you answer these questions for me:

      Is your NEEO Brain connected via Ethernet or WiFi only?

      If it's via WiFi only, how far is the brain from the router and the remote from the router?

      What is the make and model of your router?

      Do you have any static IP's assigned to the NEEO Remote and Brain?

      What other network equipment do you have (Access points, switches etc...)

       

      Thanks!

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    • Jeff No problem. No worries.

      The NEEO Brain is connected via WiFi only.

      The brain and the remote are within a radius of 3,5 meters of the WiFi Access Point.

      The AP is a Netgear R6400. The AP does not connect the internet directly it has a LAN uplink which eventually reaches the internet router at some node.

      The remote is DHCP assigned but I configured the DHCP server on the internet router to always assign same IP to the brain. The Internet router is a Fritz!Box 7580.

      The whole network has a bit complexity. The route to the internet looks as follows:

      NEEO Brain -> Netgear R6400 (in AP mode) -> Netgear Switch GS105 -> Netgear Smart Switch GS716T -> Fritz!Box 7580 -> VDSL(German Telekom).

      The LIFX bulbs are connected to the R6400 as well. Are you looking for anything in particular? The list of devices on the whole network is quite long because it spans over 3 floors and has several WiFi APs with different SSIDs and wired devices. If needed I could try to assemble a list of all devices on the network but I would not like to share that in public ;)

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      Thomas Hebendanz Hi Thomas, thanks for the info, I really appreciate it. Is it possible to connect the NEEO Brain directly to the Fritzbox to avoid the AP?

      Also, can you remove the assigned IP address? I want to see if this helps in any way.

      Thanks!

      Like
    • Jeff Uhm. No. Unfortunately the Fritzbox is not even on the same floor. It only serves as internet gateway and DHCP server for the network.

      I have experience with using fixed IP address and dynamic. In fact I got much better results having it get the same IP assigned.

      But the connectivity issue is not really related to the random z-wave on off toggling. Maybe there is something going wrong if the status of the LIFX bulb cannot be polled for whatever reason or so.

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      Thomas Hebendanz When you say they randomly toggle on and off. Does this happen when you use a shortcut such as a slider and you see the toggle go on and off or does this actually happen by itself?

      I own a z-wave lightbulb and LIFX Mini. When I use the slider to turn them on, I notice the toggle goes on, toggles off and then back on. Is this what you're experiencing too?

      Thanks!

      Like
    • Jeff Erm no. I don't mean the remote Jeff.

      I got the following setup:

      1 LIFX Bulb and 2 Fibaro Wallplugs via z-wave plus.

      2 receipes are programmed:

      1) On LIFX Power On

      -> Send toggle on to both wallplugs

      2) On LIFX Power Off

      -> Send toggle off to both wallplugs

      The recipes basically work fine. So the brain turns the wallplugs on and off in sync with me toggling the LIFX bulb.

      However, randomly the brain triggers the receipes without the LIFX bulb actually chaning the state.

      So whilst the bulb is off sometimes the wallplugs get toggled on and off again shortly after. And this happens the other way round too. So if the bulb is on sometimes the wallplugs turn off and on again shortly after.

      That's the issue I got and it does not seem to be related to the wifi connectivity issue. I got the wild guess that the brain miss interprets the power state sometimes if the LIFX protocol does not answer or not answer timely. But that is just a wild guess.

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    • Jeff So this is what happens:

       

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      Thomas Hebendanz These are the "Phantom events" that happen on there own?  Do you also have this recipe or any other recipe on a schedule?

      Thanks!

      Like
    • Jeff Yes. That's those phatom events. I have no scheduled reciepes at all. Everything I tried out until now is event based only. 

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      Thomas Hebendanz Thanks for confirming, can you confirm your time zone as well? I am going to forward this to our devs and see what we can find. Also, just to make sure that we are ALL on the same page this is the NEEO hostname that is experiencing the "Phantom events" (NEEO-a7610bfd). 

      The NEEO that is experiencing the phantom events is separate from the NEEO that is experiencing the connectivity issues as well, correct?

      Thanks!

      Like
    • Jeff Yes, that is the neeo with the phantom events.

      For the connectivity issue both my brains seem to be affected. What I notice is that the reachability goes poof for seemingly a random amount of minutes about comes back by itself too.

      I will connect the brain having the phatom events to the ethernet shortly.

      My timezone is Berlin/Germany

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      Thomas Hebendanz Thank you for confirming. I have sent all this information to our dev team so they can further investigate. I recommend performing a data reset on your NEEO Brain to see if this helps.

      Do you have your router and AP's set to a dedicated wireless channel? If so, can you set this feature to "Auto"? Maybe this will help with the connectivity issues. Let me know if you experience any difference.

       

      Thanks!

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    • Jeff 

      Hi Jeff,

      just wanted to let you know that the phantom events also happen whilst the brain is connected by ethernet cable. I can also see the connectivity problem we been talking about whilst it is connected. So it looks like this is not related to the connection layer itself. I guess it must be something on the brain services themselfs causing it.

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      Thomas Hebendanz Can you please screenshot all of your recipes and send them to me? We want to ensure no step was added to a recipe by accident at some point :). 

      Thanks!

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    • Jeff uhm.. ohkaay?

        

      You need more than those? I mean there is no receipe controlling the K Ceiling bulb. I just added it so I can monitor its values for this purpose.

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    • Jeff also the event log shows exactly these two receipes (phatom events) being triggered. The state of bulb is not changing when it happens. I mean visibly the bulb stays lit or stays off.

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      Thomas Hebendanz So these are the only two recipes you have? Can you please send over all your other recipes as well?

      Thanks!

      Like
    • Jeff Oh my. That will take me ages. Can't you just download it from my cloud backup?

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      Thomas Hebendanz Hi Thomas, no that is not possible. We feel that you may have added these steps that we think are phantom events in some other recipe. Please send us the screenshots so we can review them and help determine what is causing this.

      Thanks!

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    • Jeff Hi Jeff, after the firmware update I get this error on the brain when using the browser now whilst the remote cannot connect. (not tested the on off weirdness with this fw yet)

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    • Jeff Am afraid the connection interruption are something odd with my Netgear R6400. I restarted the thing and suddenly things came back to life again. I start to hate Netgear hardware -.-

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