Recipe ausschalten wird nicht mehr angezeigt

Das Recipe „Swisscom TV“ hat bisher gut funktioniert.

TV on, AV on, TV Box on

Seit einigen Tagen habe ich aber auf dem Homebildschirm nicht mehr die Möglichkeit, das Recipe auszuschalten, bzw. es wird auch wenn aktiv nicht mehr angezeigt.

NEEO Remote und Brain habe ich aus- und wieder eingeschaltet.

Habe auch über „Edit power off“ die Schritte gelöscht und wieder hinzugefügt. Ohne Erfolg.

Habt ihr sonst noch eine Idee?

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  • Hi Christoph Keller ich denke das ist eher ein Power on Problem.

    das Recipe wird als now active angezeigt, wenn die Stati der jeweilgen Geräte klar sind. Hast du das Brain schon einmal komplett stromlos gemacht? hast du weitere Fehler im Recipe? oder wirklich nur das es nicht mehr in der now active section ist?

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  • Habe dasselbe Problem mit meiner NVIDIA shield. Hat wochenlang funktioniert, plötzlich aber ist es im Now Active nicht mehr zu sehen...

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  • Hallo nuro , danke für deine Antwort.

    DJa, das Brain habe ich komplett vom Strom getrennt.

    Und Power-On funktioniert perfekt und ich habe auch nichts am Rezept geändert.

    Das Verhalten ist mir ein Rätsel.

    Ich versuche nun halt das Rezept nochmals neu zu erstellen.

    PS. Wieso kann ich das eigentlich nicht umbenennen? Das ist auch etwas doof...

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  • Bei mir funktioniert weder das Playstation 4 Rezept noch das Nvida Shield Rezept. Beide Rezepte lassen sich zwar starten und das Gerät lässt sich dann in der Regel auch bedienen aber das Rezept wird nicht als aktiv angezeigt, daher besteht auch keine Möglichkeit das Rezept regulär zu beenden.

    Neu Erstellen des Rezepts bzw. des Geräts hat auch keine Besserung gebracht.

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  • Christoph Keller  Beni Der NEEO Support meinte, man sollte es mal mit einem Factory Reset des NEEo Brain probieren. Dadurch geht aber alles verloren und ich habe zur Zeit wenig Lust ewig viel Zeit zu investieren und alles wieder neu einzurichten nur um dann festzustellen das das auch keine Lösung bzw. Besserung gebracht hat. Hat von Euch einer vielleicht wenige Geräte eingerichtet und will das mal mit einem Factory Reset probieren? Ansonsten würde ich ja einfach auf einen Bug in der Firmware tippen. Das Phänomen taucht auch nur bei den Geräten auf, die über CEC gesteuert werden.

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  • Hallo.

    Habe genau das gleiche Problem. Hat jetzt einige Zeit funktioniert, aber seit kurzem keine Power Off Möglichkeit mehr bei einem bestimmten Recipe.

    Reset ist doch keine Lösung bei einem 400€ Teil

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    • Andreas hast du mal probiert das Brain neu zu starten? bei welchem recipe geht die "now Active" Steuerung nicht mehr?

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      • Andreas
      • Andreas.2
      • 5 mths ago
      • Reported - view

      nuro Kann ich erst am Abend probieren. Ist das Recipe wo ich TV, AV Receiver und Intel NUC Media Player einschalte und verwende. Beim Recipe mit Beamer, AV Receiver und gleichem Media Player gehts nach wie vor normal

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      • Fonzo
      • Fonzo
      • 5 mths ago
      • Reported - view

      nuro  Bei mir selber hat Neustart des NEEO Brain nichts gebracht. Betroffen sind bei mir Rezepte von Geräten die von NEEO über CEC gesteuert werden, wie PS4 und Nvidea Shield.

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  • Ich selber habe einen Factory Reset durchgeführt. Das bringt genau so lange eine Besserung wie nur ein Gerät einmal hinzugefügt worden ist. Da aber meine Geräte sowohl an den Beamer als auch an den TV angeschlossen sind, muss ein Gerät ein zweites mal hinzugefügt werden. Wenn ich das mache habe ich das gleiche Problem wie vor dem Factory Reset wieder. Das Rezept wird dann nicht mehr angezeigt und lässt sich auch nicht mehr beenden.

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      • Andreas
      • Andreas.2
      • 5 mths ago
      • Reported - view

      Fonzo Kann ich auch bei mir so bestätigen.

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  • Gibts dazu neue Infos? Ist für uns ein ziemliches Problem. Oder sollen wir einen neuen Thread in Englisch erstellen?

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  • Können wir hier eine Rückmeldung erwarten? Oder können wir den Support über einen anderen Weg erreichen?

    Sehe das als ziemliches Problem an.

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    • Andreas da heute der erste Arbeitstag einer neuen Woche ist und die Kollegen in der Schweiz deutsch verstehen, denke ich du wirst eine Antwort bekommen. Um sicher zu gehen, dass Hand dich hört, werde ich Andy Fäbu Patrick nochmal erinnern.

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  • Andreas Christoph Keller Fonzo

    I'm sorry for our very late reply! 

    We would like to check if there is any error within the logs. Can you please let me know the host names of your brains and let me know the day and time as exact as possible when it happened the first time. I find this very strange, especially that even a factory reset and re-adding the devices doesn't work. And I think I assume correctly, that we are talking about automatically generated recipes, correct? Manually created ones do not have a status. Also, you can send me screenshots of your on and off recipes. Thanks!

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      • Andreas
      • Andreas.2
      • 5 mths ago
      • Reported - view

      Andy Have sent you the Hostname via Message - cant tell the exact Time when it happend the first Time - I think it happens when I added the Beamer Recipe as it uses the Same Media Player Device. And yes - talking about autmatic Recipe.

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      • Andy
      • Andy
      • 5 mths ago
      • Reported - view

      Andreas Christoph Keller Fonzo

      Can you all please do screenshots of the affected recipes?

      When for example there is no "Show control" step or the power steps are missing, the status goes missing.

      Fonzo It looks like your issues are all within CEC controlled devices, correct?

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      • Fonzo
      • Fonzo
      • 5 mths ago
      • Reported - view

      Andy The issues are only related to cec devices.

      You can find screenshots here

      In can test this further only next weekend.

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      • Andreas
      • Andreas.2
      • 5 mths ago
      • Reported - view

      Andy hi. this is mine

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      • Andreas
      • Andreas.2
      • 5 mths ago
      • Reported - view

      Andy Any News?

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      • Andy
      • Andy
      • 5 mths ago
      • Reported - view

      Andreas 

      We have tested several setups and have tried to reproduce the issue and weren't able to reproduce it. But actually I just saw something in your recipe that could cause this. Why do you have a POWER TOGGLE within the recipe? The recipe is always based on the source device, which is PLEX in your case. If there is only a power toggle in there, the status may not be shown. On which device is PLEX based? You should have a POWER ON inside the recipe instead of the power toggle. Or, if there is none, it has to be a POWER TOGGLE ON. Replace this command please. If replacing doesn't help, re-add PLEX, wire it again and don't change the PLEX power step. If the device comes up as "Not so smart", choose the "Assumption mode" and the POWER TOGGLE ON should be added automatically. I think this should solve your issue!

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      • Andreas
      • Andreas.2
      • 5 mths ago
      • Reported - view

      Andy Tried it with Power ON/OFF - but Problem is its an Intel NUC Media Player and it only reacts on the Power Toggle Command - so Power ON or OFF does nothing

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      • Andy
      • Andy
      • 5 mths ago
      • Reported - view

      Andreas 

      Ok, for this case we have power toggle versions. These will mark it as not so smart, send power toggle only and will bring back the "Now Active" status at the same time. Which exact Intel Nuc do you use? We have two Power toggle-only versions.

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      • Andreas
      • Andreas.2
      • 5 mths ago
      • Reported - view

        Andy Its an Intel NUC5PPYH - do I have to change anything on the Recipe now?

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      • Andy
      • Andy
      • 5 mths ago
      • Reported - view

      Andreas 

      Thanks! I have just created a version with POWER TOGGLE only of your device. It''s called "NUC5PPYH (Alternative Power)" and will appear around 6PM CET. Please delete your current model and add the new one. When asked about smartening it up via CEC, just choose to skip it and choose the "Assumption mode" and all should be fine again for you.

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      • Andreas
      • Andreas.2
      • 5 mths ago
      • Reported - view

      Andy Thank you for your Support. Now the Power Stuff works, both in Connection with TV and Beamer.

      New Problem now: Cant add a Play Shortcut, only Pause and Stuff 🤔

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      • Andy
      • Andy
      • 5 mths ago
      • Reported - view

      Andreas 

      The driver was incomplete out of some unknown reason. I'm sorry for this. Play was just added. The new data appears around 12AM CET. Please update your device. Thanks!

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      • Andreas
      • Andreas.2
      • 5 mths ago
      • Reported - view

       Andy Works now perfect - thank you.

      Tool bad it will last only 2 Years :-(

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      • Fonzo
      • Fonzo
      • 5 mths ago
      • Reported - view

      Andy  I have now installed the new firmware but still no improvement. Any ideas on how to proceed to limit the error? I have now installed the new firmware but still no improvement. Any ideas on how to proceed to limit the error? In terms of the events that the device is now, either way, EOL I would also do a factory reset and create the equipment again. As I said, as long as you had just created one device that worked a short-term only if I had then completely added all equipment again the recipes do not work anymore. If at least I could somehow make sensible use of the device for the remaining time, at least the time invested would not be useless and the money for the device would not have been burned.

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      • Andy
      • Andy
      • 5 mths ago
      • Reported - view

      Fonzo 

      What I see when checking your screenshots again, you have always a step called "Main Zone" Off/On. Is this the original automatic Power Off and On command that you have renamed? The AVR is hub device in this recipe. If no the original Power off command is not present in the recipe, it may break the "Now active" status. NEEO makes a difference between the single POWER ON and POWER OFF commands and all other commands when handling power statuses.

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      • Fonzo
      • Fonzo
      • 5 mths ago
      • Reported - view

      Andy What I see when checking your screenshots again, you have always a step called "Main Zone" Off/On. Is this the original automatic Power Off and On command that you have renamed?

      yes, I have exchanged this because it did not work with the standard recipe. If I used the standard with power on/off there the AVC has never turned off completely but only the main zone. Then I had always to switch off the AVR manually which cannot be the meaning of the matter. Since this is only the main zone, it makes no sense to send a power on, because I need only to switch the main zone.

      Neeo is utterly illogical in that sense. If I have to create an extra device for every zone, why is power on/off set in a standard recipe and not the appropriate command for the zone?

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      • Andy
      • Andy
      • 5 mths ago
      • Reported - view

      Fonzo 

      The Zone commandset should already contain a power command for the zone only. I'll check the driver again. Which model do you have? The AVC-X8500H or the AVR-X8500H?

      Also, to solve the other problem:

      Basically leave everything as it is, simply add additionally the original power on and off commands to the recipe. Make sure to put them after your main zone power commands, to make sure, these will be executed. This should not affect the functionality of your recipe, but will bring back the power status.

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      • Fonzo
      • Fonzo
      • 5 mths ago
      • Reported - view

      Andy  The Zone commandset should already contain a power command for the zone only.

      yes, that contains main zone on, only that is not set in the standard if NEEO created the recipe. Instead, power on is used, but it makes no sense if you want to switch zone specific.

      I own an AVC-X8500H.

      This should not affect the functionality of your recipe, but will bring back the power status.

      But it affects the function of the recipe very well because it unnecessarily turns on the zone 2 and 3 or zone 2 and 3 are not turned off correctly when the recipe is turned off.

      Why is it not easy to switch one zone on and off, why is it imperative to use a command that does not just switch one zone?

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      • Andy
      • Andy
      • 5 mths ago
      • Reported - view

      Fonzo 

      Because the driver seems to be wrong. If you add the Zone 2 device and it adds the power on and off, this command, no matter how it is called, should already be the zone power command only. There should not be multiple power commands present inside the zone driver, only one power on and one power off that already does the correct action. So, the data on our side seems to be wrong. I'll try to correct this. As soon as this is done, there is no need anymore for you to change the command. The automatic added commands POWER ON and POWER OFF will only control the zone. I'll let you know as soon as this is corrected.

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      • Fonzo
      • Fonzo
      • 5 mths ago
      • Reported - view

      Andy I'll try to correct this.

      Thank you, then I'll wait and see if that brings any improvement.

      Another question I would have to PS4, here I do not get all available buttons as a shortcut. Is this also a bug or what can you do there?

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      • Andy
      • Andy
      • 5 mths ago
      • Reported - view

      Fonzo 

      I've checked both the Zone 2 and 3 driver. There is only one sort of command inside the driver that relates in any way to power. It's the simple POWER ON and POWER OFF. As you have added an alternate power command that switches on/off the zones that does not exist anymore, I guess you have an outdated driver. Please check the following:

      - Open the NEEO app, go to the settings menu, click on "Devices" and click on the AVR. Check which version is shown. Next, click on "Check for update". Let me know the version you end up with.

      - Also, check, e.g. via Shortcut screen, which commands you are offered for adding from the AVR. Let me know which command you had originally added for powering on/ the zones that works anyway. Is this command still present?

      - If there actually was a device update or only the simple POWER ON and OFF are present anymore, check if the power commands do what they should. 

      Please excuse all the trouble caused! I'm sure we'll get this working in the end! It's just a matter of having the correct commands added as POWER OFF and ON within our driver. From then on, you can use the normal power commands from the zone 2 or 3 device and will get back the "Now Active" Status.

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