Initial Impressions

We want to know how your very first experience is after getting your NEEO, therefore we have created this topic to share your initial impressions about NEEO. We are interested in everything, including the box for shipping, the packaging itself, the instructions, the NEEO remote, the NEEO brain, the IR extender, the Apps, the UI, the initial setup, everything! We even care about the cables and power adapters. 

Shout out what you feel like telling us, post images of what you want to show us 馃憤

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  • WoW, Finally I received my Neeo. Very exciting.

    Unboxing experience was top notch. Packaging, Build quality, Wires are all Premium and I would say worth a wait. 

    Setup was very Easy for me. 

    First Device I added was - Sony Bravia TV (Android TV) - which power button didnt worked. 

    And followed with Menu, Guide, Back buttons didnt worked. 

    Only buttons worked later are On / Off (through a recipe), Channel Up Down, Volume Up Down. 

     

    Then I added the 2nd device as Xbox One and I had to use IR extender to make it work. The only Brain could not handle sending IR signal. 

    BTW, Xbox worked for all functionalities. So at-least happy about that. I liked the recipe that turns on Xbox and Turns on TV with HDML input selection. 

    I have not tested few other devices like Apple TV. 

    I did test SDK with Sony Bravia NPM package which worked like a charm for all keys and functions. 

    Question:

    Do I always need my computer to run this Node program or is there a way I can push this to Brain?

      • Raphael
      • Raphael
      • 4 yrs ago
      • 2
      • Reported - view

      Bhushan Ahire What's the exact model number of your Bravia? Andy will look into it. 

      PS: using the community written driver requires an external installation for now but soon we will launch a submission program so be best drivers will make it into the main product and will be available for every user on this planet. Stay tuned. - and thanks for the feedback!

      • Bhushan Ahire
      • Photographer, Software Engineer
      • Bhushan_Ahire
      • 4 yrs ago
      • Reported - view

      Raphael XBR43X830C

      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Bhushan Ahire 

      Thanks!

      This is fixed! The new data appears around 7PM CET. Please update your device.

      • Bhushan Ahire
      • Photographer, Software Engineer
      • Bhushan_Ahire
      • 4 yrs ago
      • Reported - view

      Andy Great will test this today evening. Do I need to remove and add the TV Back? Will this fix Menu buttons etc?

      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Bhushan Ahire 

      An update should be sufficient, this is explained here: https://planet.neeo.com/t/h4td07/howto-update-a-device .

      If this doesn't fix it, try to re-add the device.

      • Bhushan Ahire
      • Photographer, Software Engineer
      • Bhushan_Ahire
      • 4 yrs ago
      • Reported - view

      Andy Hey Thanks for the update it fixed most of the buttons. Home button is mapped wrong. Its mapped to Guide Button. I can already see Guide button on screen which works. 

      Please update the Home button mapping and that should fix my TV issue. 

    • Bhushan Ahire try to long press menu button, does something else happen? I have Netgem IPTV / Cable box and my menu and guide buttons work on the NEEO app screen but they are mapped to same hard button on the remote. In my case short press is guide and long press (like 1 second) is menu.

      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Bhushan Ahire 

      Hi again, glad to hear!

      Onni is right, long press should do it. 

      Thanks Onni Manninen for your contribution.

      • Bhushan Ahire
      • Photographer, Software Engineer
      • Bhushan_Ahire
      • 4 yrs ago
      • Reported - view

      Andy  Onni Manninen Thanks that works. I also added Apple TV and Amazon Fire Stick. And both seem to be working fine.  I am really liking the recipes saves lots of time.

       

      I have a Kickstarter Product (Blink Camera) can we add that to the device list so that I can use it for Motion trigger? 

      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Bhushan Ahire 

      Glad to hear!

      Can you post this request over here: https://planet.neeo.com/category/idea-voting

      Thanks a lot!

      • Bhushan Ahire
      • Photographer, Software Engineer
      • Bhushan_Ahire
      • 4 yrs ago
      • Reported - view

      Andy I think I did but will check again. 

  • Just received my black cat.  impressive!  very pleased.  didn't like the 2.5 year wait but wow what a result.  Have a fairly simple setup with tv, Apple TV 4, fire tv and tivo premiere xl.

    One initial request:  the tivo recipe working ok, but the remote UI is not as useful as the one accessible via the iphone app.  in particular access to guide and live should really be on the same screen as the nav controls.   would also be nice to have some default shortcuts defined 

    thanks for a terrific product!

      • bradn
      • bradn
      • 4 yrs ago
      • Reported - view

      and...  my remote just went dead.  phone app is working fine, but remote display is not responding and screen is not lighting up.  it does beep when I place it on the stand.

      • bradn
      • bradn
      • 4 yrs ago
      • Reported - view

      and... it rebooted after holding the power button down for a bit.  phew :-)

      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      bradn 

      Many thanks for your feedback!

      Guide is always accessible via the MENU hard button on the remote. Short pressing MENU opens GUIDE, long press opens MENU.

      • Patrick
      • Patrick
      • 4 yrs ago
      • Reported - view

      bradn Thanks for the good feedback, glad you found a way to get your NEEO Remote up and running again. Did you have a chance to update the NEEO Brain & Remote yet?

      • bradn
      • bradn
      • 4 yrs ago
      • Reported - view

      Patrick Andy thanks for the replies!   Patrick  yes remote and brain firmware are all updated.    Andy  appreciate the short/long press comment!  still discovering things.  I'll reserve judgement on the recipes until I've spent more time with the system.

      and btw I do have a Polk soundbar as well in my config.  It's IR function was mapped to my Panasonic TV's IR commands.   The IR blaster needs to be less than 2 feet from the bar for the IR to work with the sounder, so for now it's hanging right in front of it.

      • bradn
      • bradn
      • 4 yrs ago
      • Reported - view

      Still having a "won't power off when requested" issue with my Polk Soundbar.  .It's a Surround 6000 and I selected the Surround 5000 profile since there was no 6000 available.  

      volume, mute, power on all appear to work ok, directly with soundbar recipe and using TV, AppleTV and FireTV recipes that have sound flowing through the bar.  Turning on any of them turns on the soundbar too.  Turning them off does NOT turn off the sound bar though.

      I've also tried deleted this device and tried another Polk profile, but results were the same.  The Need does not shut off the soundbar when I ask the Need to shut off any of the input devices. any suggestions?

      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      bradn 

      The SurroundBar 6000 was added a couple of ours ago, it should appear now. But it uses the same driver anyway. 

      I've checked the POWER OFF command again. It should be all fine. But I'm going to look for another solution. 
      You wrote NEEO doesn't shut off any "input devices". Which devices do you mean? Is this issue happening also for other devices besides the soundbar?

      • bradn
      • bradn
      • 4 yrs ago
      • Reported - view

      Andy thanks for adding it to the list.  I understand it's just a label.  

      I created a shortcut with soundbar on and off buttons.  soundbar ON actually reliably shuts the soundbar off if it's on.  soundbar OFF doesn't work for me.  Right now I'm just ignoring the fact that the soundbar is left on.  it eventually shuts itself off.

       

      Suggestion:  This 'hunting for the right driver' thing could be much better designed.   Chasing gazillions of models of devices seems like a never ending problem.  Instead I suggest you design the device provisioning step to steer towards a "class" of driver, and make it clear to users that there's a sequence to follow like this:

      - search for your equipment including the model number as now

      - instead of listing everything you support, just confirm whether that model has either been explicitly tested by need or reported to be known supported by the community.

      - if it's not known to be supported, capture the model number info and make a recommendation as to which driver to try.

      - add a mechanism in the UI to collect feedback about the functionality of that driver as it's used, not just during setup.  you can't test everything at provisioning time, so the way you have it now is inadequate to determine it the selected driver really works to the user's satisfaction..

      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      bradn 

      Hi again,

      We tried another attempt with the power command. Hopefully it is fixed now. Please update your device. Thanks!

      • bradn
      • bradn
      • 4 yrs ago
      • Reported - view

      Andy that's exciting news..  will try tonite and report back

      • bradn
      • bradn
      • 4 yrs ago
      • Reported - view

      Andy everything is working now thank you!  please note

      -tried just updating from the remote but no change.  so I deleted my soundbar

      -when searching just "Polk". the "Polk Surroundbar 6000"did not come up. searching for "Polk 6000" found it but none of the other Polk device types

      -once I added the soundbar back I had to manually add it to all of my input device recipes, 1 for device on, 1 for device off, 3 devices (Apple TV, Fire TV, TiVo).   Once I did that the soundbar now turns on and off properly with the TV and input device chosen.

      -the TiVo recipes try to turn the TiVo on and off.  It's an always on device.  I removed those steps from my recipes.

      After close to a week with the device now, my general impression is that the setup user interface in the mobile app is the weakest part of the system.  Please see other comments I've posted on this.  Once I noticed the recipes weren't getting updated properly when I made device changes I realized I had to change them myself.  Finding where and how to change them is not intuitive, but once you do find the right screen the recipe edit is straight forward

      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      bradn 

      Many thanks for your feedback!

      Did you try updating your TiVo device according to this tutorial? https://planet.neeo.com/t/h4td07/howto-update-a-device

      We have marked all TiVo devices as always on a couple of days ago.

      Thanks!

      • bradn
      • bradn
      • 4 yrs ago
      • Reported - view

      Andy yes I did update the TiVo device driver as described in the tutorial, and checked to make sure all the other devices were up to date.  things are working as expected right now so pretty pleased :-)

  • Been using my Neeo for a couple of days.

    I like the look and feel and it works pretty well, but there are alot of problems.

    I'm finding it's very sensitive to being knocked which turns it on, like if it's on the seat next to you.

    Swiping isn't great - especially on a crowded screen like for DirectTV transport screen, I'm finding if I swipe and I happen to hit an onscreen button if I go too fast the swipe doesn't work, which is annoying.

    Setting up a device with the 2nd setup (Cable salad) when using a receiver is silly vs having it as part of initial setup.  And why isn't this run when I reset the wiring? When I first had set things up I had thought I'd missed something until I saw the red exclamation point.

    Having to enter channel numbers for favorites was just cumbersome. (I have DirecTV).

    I'd like to have some way of getting to my receiver controls without switching away from the current device (for setup, firmware upgrade/annoying messages, etc.) I set up a new room called "Receiver" and added it to it, removing all the startup things from it so it doesn't affect the current room. Strangely I had to do this twice as it switched over to "Bedroom" room instead of my "Receiver" room while I was adding devices, and had to delete everything and start over.


    I added a receiver, cable salad'd it up, added a second receiver (that matched my model vs generic (Denon x4200).  Then, after Reset Wiring on devices, when I go to resalad, the ios app freezes after  choosing the wiring diagram with the receiver and hitting next. Happened for every device I had, but it worked (cable salad'ing) after the app was restarted each time. HOWEVER, the salad step wasn't getting added to the launch recipes to switch the input. I had to add the each by hand.

     

    Neoo Link. No idea what that is.

    In settings the "Done" buttons are really annoying. I keep forgetting that it REALLY means done and takes you out of the settings.   Seems like a poor UI choice.

    Dissappointed bluetooth doesn't work for FireTV :(

     

    The layout for transport buttons for Apple TV, DirecTV is really annoying.  Since play/stop/ff/rewind are the most common buttons they should be logically next to each other, like on normal remotes where play is in the center, ff/rewind on the sides.  Probably on the lower part of the screen too since that's the easiest to reach.

     

    Finally, after playing with my remote setings for a while, when I switch devices, I am no longer getting the "show controls" part of the recipe to work on any device in my first room. I tried deleting/readding that step in the recipe(s) but didn't work.  At this point I'm going to reset everything and hopefully it will get back to working...(I can't choose them by hiting the item in the Now Active menu either). When I added a second room, I COULD get to that one by hitting that menu.  I'm guessing it screwed up when I added the second room.

    • John Cwikla Oh, I should say that the "show controls" step is only not working on the ios app. On the Neeo, everything is fine.

  • As stated- beautiful box and packaging. I've been fooling with this thing off and on all day, haven't had any luck. First- no connection. The app just says "looking for wifi" with a link to take you to this blog. Finally the brain connected. I tried setting up my bose SoundTouch, nope. Possibly because the brain is not line of sight to the bose? If things have to be line of site that will be an issue for me. Someone said the brain also has to be hard plugged into the router? I finally started playing with the remote- the interface seems difficult. The remote freezes up about every 8-10 presses of any buttons. I'm presently trying to update everything with no success yet. I'm not ready to give up but the last thing I need in my house is a piece of moody tech that has to be fiddled with to work correctly. 

    • Chris you only need to connect the Ethernet cable with the initial setup.

      remotes commonly use iR and so does NEEO. Ir is a light invisible to humans but the characteristics are like light. So to receive a command the device must be able to see light. The NEEO brain sends a lot of light but there must be way for the light to teach the device. Either direct or via reflection. Note that you also got an iR extender.

  • Hi guys, 

     

    Just got my Neeo 2 days ago. The hardware is sublime! The packaging is over the top too. Sadly the software needs a lot of help. I have a fairly simple setup here that took forever to get configured and it is still quite a ways away from usable. 

     

    I may have made a mistake by adding the Audio Receiver first, a Sony STR-DE595. It never asked for the wiring setup. Do I need to add the TV first? Next I added the TV, a Samsung UN32EH5300FXZA. The TV is using the digital audio out to the receiver for multichannel sound. I was expecting that I could have the Volume +/- and Mute hard buttons on the Neeo remote punched through to the amp and the channel and other controls would be passed to the TV. Doesn鈥檛 seem to be a way to set this up. 

     

    I added macros for the Receiver Volume & Mute and those ended up on a third page under the TV. It would be nice to be able to assign those to the hard buttons, if this is not possible by having the correct wiring setup.

     

    Added a 4th gen Apple TV and that went quite well. The wiring setup asked if I had the ATV direct to the TV or through the Receiver. I have the HDMI going to the TV and then the TV Digital out going to the Receiver. Doesn鈥檛 seem like that odd of a setup so I was surprised there wasn鈥檛 an option for that configuration.

     

    Also have a Sony CD/DVD player DVP-NC665P, it seems there is no profile available for this device and no way to make a simple profile for it or program it manually from the remote. Am I missing something?

     

    Macros for channels don鈥檛 seem to work, some are activating the wrong channel, some cause the TV to say 鈥渢hat function not supported鈥 and others have no effect. 

     

    The power button doesn鈥檛 turn off all of the devices, Have to power down one device, wait a few seconds to change recipes and then power off the receiver / amp. I had to go to settings to allow the receiver to be shown on the main page since it said it didn鈥檛 need to be shown. Honestly it feels like I鈥檓 missing some of the magic of the Neeo, possibly because of an error in the profile for the receiver causing the wiring setup to never show up. Maybe it鈥檚 because I didn鈥檛 add the TV first???  I can imagine it鈥檚 really hard to have profiles for all the random constellations of devices that people might have. 

     

    Your website says easy setup in 3 minutes. I don鈥檛 really see how that could be accurate. Only way is if you already know how the Neeo works. The documentation is stunningly minimal and I think it would be helpful to add more to that. 

     

    The remote is presented gloriously in the box, yet it is unusable at first and you instead have to head to the app. It seems that the remote is shipped with the motion sensing on, since the battery was ~30% charged. Is it only able to be activated from the brain once it is configured? It seems like it would be a much better user experience if the configuration was done through the remote as opposed to the app. It would be nice if there was a card that said to plug everything in and that the power supplies are the same for both the brain and remote base. 

     

    It really seems you could have a startup flow that was guided from the remote. Create a shipping mode in the firmware, where the power button will wake the remote for the first use. From there it will guide you to plug in the power for the brain. Then help you to pair the brain to the remote (Assuming this is not over WiFi). Then have it ask about your WiFi Network and set your password from the remote. From there you could add devices to the setup. Just seems like it would be nice if both the remote and the app were first class citizens. 

     

    I hope this doesn鈥檛 come across as too negative. I really can鈥檛 express my excitement after the long wait from the kickstarter, to finally holding it in my hands. A long time of reading all of your great blog posts on how hard it is to make an excellent hardware product. I鈥檓 really in love with my Neeo and I can easily see buying a second one down the road once things are ironed out.

    • Gavin Cook When you are operating a device that you have told "the wiring" is connected through your Amp, then the hard volume buttons should control the amp.  You don't need to use shortcuts.

      I would advise to keep setup simple, that the first device you add is your TV, then your amp, then your sources.

      After adding the sources, click on each one in the app and complete the "wiring" to say they are connected through your amp. (If they are, or if they partially are)

      If you then look at the "launch recipes" for each device you should be able to see everything being switched on and correct sources being selected.

      The "power off" receipes shoudl then turn everything off.

       

      If they don't work exactly as required, you manually edit the recipes to get things how you want them.

       

      Hope this helps.

    • Bruce Hartley Thanks for the reply Bruce! So I deleted all of the devices, restarted by adding the TV (Samsung UN32EH5300FXZA) first. Then added the Receiver, a Sony STR-DE595, and there was no request to setup the wiring. Added the 4th Gen Apple TV and it asked me to setup the wiring. Wired it this time through the Receiver, even though that is not how it is wired and it seemed to work a bit better. Running the recipe for AppleTV, everything fires up and the punch through for volume and mute works, correctly controlling the receiver. 

      Switching back to TV (using the broadcast Digital TV tuner in the TV) the Volume and Mute controls are no longer active. Looks like I can edit the recipe to fix this, but it would be nice if it worked automagically.

      The Channel Favorites are really wacky. With NBC set as 9 both the iphone app and the remote favorite has no function. With NBC set to 9-1, the app switches the TV to N-1, [N] depending on the channel, so 2-2 will switch to 2-1, 9-3 switches to 9-1. Changing channels with the hardware buttons or the number page works fine. 

  • have one remaining issue with my polk soundbar 6000 not powering off when I tell need to power off the input devices..  see my reply to your prior posts earlier

  • Here are my initial impressions, fix these issues and I think you will have a good product. If not fixed then your product will be inferior to Other remotes such as harmony.

    1. Set up wasn't very easy. My common Samsung TV was not listed. It's is difficult to add a device that's not listed. Thankfully I picked a model number that was relatively close and it worked. The satellite box was also difficult. You had to enter DIRECTV perfectly in order to find the proper device. Direct TV does not pull up the proper device.

    2. The manual sound bar turn on is ridiculous. My Harmony has never had a problem with turning on and controlling my sound bar. NEEO will turn it on but has difficulty controlling the volume.

    3. The home page should list activities like,watch TV, play Xbox, instead of listing the devices. 

    4. NEEO should have a clock on the upper band. 

    5. The guide button for the TV is to hidden. There should be a guide button on the remote or it needs to be more easily accessible. 

    6. Battery appears to drain quickly.

     

    Ive had remote for 1 day and these are my first impressions. I'm sure I will have more as I get more familiar with it.

     

    Shawn

  • Shawn wood Thanks for your feedback, and thanks for joining us on Planet NEEO.

    1. Could you let us know which TV you have exactly and which TV you added to make it work? Then we can get that fixed so other users can profit from what you figured out already.

    2. Which soundbar do you actually own? We can check the commands again, and maybe changing the position of the NEEO Brain or adding the additional IR emitter helps. Did you check out a few different positions already?

    3. You are talking about the home page on the NEEO Remote and App I assume. At the moment the name of these recipes is related to device based on which they have been created. You can go ahead and rename these devices according to your wishes. We will also soon allow renaming recipes independently from your devices.

    4. I couldn't agree more, I want that personally too. I'll try to get our developers working on it, but I can not yet tell you when that will be happening.

    5. You should be able to add these to your shortcuts pages too, that way you can have that more prominently on your screen.

    6. How long did you battery last, how intense where you using your NEEO Remote?

      • Shawn wood
      • Shawn_wood.1
      • 4 yrs ago
      • Reported - view

      Patrick 

       

      1. My TV is Samsung UN55D6050. I believe I chose the Samsung UN55D8000 option and haven't had any troubles. 

      2. My sound bar is a Samsung HW-H750. I attached a pic of my set up. Any suggestions would be great.

       

      shawn

      • Patrick
      • Patrick
      • 4 yrs ago
      • Reported - view

      Shawn wood Thanks for the information, I will have our device driver team add that. 

      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Shawn wood 

      Many thanks for your request!

      We have added your Samsung TV. Let me know if have any issues controlling this device. Thanks!

  • Ok here are my initial impressions. Let me preface this with: I have been super excited about NEEO, I've tried not to contribute anything negative on the Kickstarter and tried to stay positive through a very long wait. I really want to love NEEO.

    Packaging : Awesome! really exciting experience opening it up.

    Product finish and quality: Very nice feel to remote, solid but not overly heavy. Base is nice and heavy so as not to shift around when trying to charge remote. Brain is nice and small and will blend in with most setups.

    Initial setup hasn't been great. I have a very basic system to start off with, I was planning on ramping up my home automation purchases once my NEEO arrived. Currently all I am trying to connect is: LG tv, Raspberry PI w/Libreelec also controlling my Lightpack, a Leviton DZPA1 to switch some lights and my Nest thermostat.

    Initial setup went like this: Connect everything up, found remote screen to have lines through it, freak out a little, found my wifi right away, software update went ahead, remote screen fixed, freak out less.

    Adding items: Add LG tv. Tv found. Works well. All I really do with the tv is turn it on and adjust volume so nothing too major there. Next up Raspberry pi media centre. I currently use a simple RF usb remote. No luck with NEEO here.I guess I wrongly assumed NEEO would be able to control over IP. Next up Leviton DZPA1 switch. Find device in App. Attempt to connect multiple times over multiple hours. No luck with NEEO there. Last item Nest. Not supported. 

    So far I have a really sweet looking remote that can turn my tv on and adjust the volume. I am thinking i may be able to order a FLIRC USB for my media centre to get that working but it seems pointless if Kodi integration actually happens and its all over IP. I was expecting KODI integration right out of the gate so thats a bummer.

    Bottom line: Great looking and feeling quality device. But my main reason for getting so excited about it were Hand recognition and KODI integration(which was promised a loooong time ago). Both of which are not currently working. 

    If anyone has any tips please let me know, maybe I'm dumb and missed something major here.

      • Raphael
      • Raphael
      • 4 yrs ago
      • Reported - view

      Matthew Potter thanks for sharing feedback here. Just FYI -  Nest Thermostat was in there until a short while ago as it's currently under maintenance. It will reappear soon. Happy Sunday 

    • Matthew Potter If you are running a raspberry Pi and are keen to get into IP control of it, I would advise you to start playing with the SDK.

      I would expect that with a little bit of experimentation you could use the guides on the forum to get the IP control working how you would like.

      https://planet.neeo.com/t/k9tnlp/getting-started-with-node-js-code-and-the-neeo-sdk-v0-5

    • Raphael Bruce Hartley  Thanks for the response guys. I have started to look into the sdk, i'm more of hardware guy than a software guy. takes me back to college. I will be attempting to learn, if not ill go to an ir receiver.

      • Patrick
      • Patrick
      • 4 yrs ago
      • Reported - view

      Matthew Potter If you got any questions, I am sure the coders in here can jump in an help.

  • If you are experiencing issues with specific devices, please go ahead and open a new thread. You may even go ahead an open one per device, that way the device driver team will be able to react much faster.

  • The unboxing experience was nice, the materials and accesories used throughput, feel rather premium.

    Well perhaps I'm not too fond of the top plastic of the brain unit. Since it allows you to "click,"  to pair the remote, it flexes and feels cheap. I may have liked to feel a small divot type button, with a solid click, like the apple iphone home button or similar.

    Also like the larger phones of late, iPhone Plus, or other larger screen units, I wonder if the NEEO remote could have also been larger, say 10mm wider or so for more screen real estate?

    However, after using a harmony remote, and their app for a number of years now, NEEO was a step backwards in usability. Their app to setup everything, is more user friendly and intuitive. Larger icons, clearer descriptions, more intutitive wizards IMO. (All subjective mind you).  Perhaps you have an iPad version of the app, where I can use that extra real estate and experience a better UI for setup? Nope, I can't find one.

    The whole IF THEN aspect just doesn't appeal to me, and I'm no developer to care about an API.  I want easy to setup macro's/recipes/automation. The benchmark is if my mother can set it up, the product gets high marks. I could not give this to my mother. The Harmony on the other hand, she gets.

    I'll put it through it's paces for another couple weeks and see if I'm swayed towards using NEEO, but I have a feeling I'm going to end up giving it away to a friend that moved into a new home and it'll be a house warming gift to him. 

    The product just didn't excite me upon setup, and doesn't solve or fundamentally alter (for the better) the experience of the Harmony unit I have now.  Shame.  But good on the NEEO team for finally delivering something, and perhaps oneday it'll be able to take on the world, or be acquired and you'll each be millionaires.

  • Got mine delivered and setup last night.

     

    Initial thoughts:

    1. I hope you didn't spend too much money on the packaging. It was beautiful.

    2. The brain was significantly lighter than I expected it to be. Like WAY lighter. I imagine it's because the aluminum is thin and the rest of it is basically a circuit board and some plastic. But it felt incongruously light given the fit and finish. I know it's weird that weight implies quality but it does. I'd honestly add some weight to the brain.

    3. The controller feels great in your hand and has all the weight I'd expect.

    4. I had a really hard time getting the initial setup process to start but once I did I thought it was fairly straightforward.

    5. From a UI perspective I think it's mostly pretty good, both the app and the remote.

    6. Unlike others I never wanted this to be my smart home hub so the missing smart home functionality isn't a big deal to me. I was looking for a nicer universal remote to replace my Harmony remote. My Harmony remote works but it has always felt clunky. It's slow (even turning up the volume can have odd delays). It occasionally freezes for no apparent reason. The layout of the buttons and screen is weird (I'm constantly hitting the screen when I didn't mean to). The screen interface is jerky and never fluid. I could go on and on. My initial observations are that the NEEO is going to fit those replacement needs perfectly.

    7. Every component I had already had a controller map for it. NAD T747 amp, old LG TV, OPPO BDP-80, Apple TV 4th Gen, XBOX, PS4, etc...

    8. You should really think about selling a black cat version to regular customers. It looks so good and personally I would have been sad if I hadn't gotten the Kickstarter one and were looking at purchasing one of these now.

     

    So I like the remote. I'm very pleased despite some obvious software bugginess and first version issues that I honestly would expect from any new product especially one from a small new company like NEEO.

     

    Now to start nitpicking:

    1. Having only ONE icon to represent gaming systems is ridiculous. I'm going to be adding a Nintendo Switch pretty soon and will end up having the same icon 3 times on my remote screen. There needs to be more icons available and they should be customizable by the user. Harmony does a great job of this and it's something you can do with minimal effort. There should be a few different DVD/CD player icons. A few different AV Amp ones, a few gaming system ones that more closely match actually machines/controllers and maybe even an Apple icon for stuff like the Apple TV. I have non English speakers that live in my house and they navigate my Harmony remote visually. They want to start something they know what it is by the icon. I doubt they will have slightest idea which button to press to get the Apple TV launched with the current icons available.

    2. I have a piece of crap ancient buggy as hell LG TV that occasionally refuses to listen to IR commands. It's own remote pointed directly at the TV fails to turn the TV on about 30% of the time. Other times it locks up for no apparent reason and I have to unplug it just to turn it off. I know, I need a new TV, that's going to happen, but in the mean time the NEEO desperately needs a Help button like the Harmony has that attempts to retry the launch commands you just ran. Yes, I can, add some shortcuts and probably get something where I can manually do it but that's a lot of manual futzing and I can't imagine I'm the only person with a finicky device that sometimes fails to respond to IR commands.

    3. Why am I stuck with the admittedly attractive background on the remote screens?

    4. Why when I only have one room with stuff in it do I still have to click into that one room before I can do anything on the physical remote?

    5. What is "NEEO Link" and what does the switch do in the NEEO REMOTE settings panel in the phone app?

     

    I imagine a lot of these nitpicks are going to be solved over time. But they're things that stood out to me and that I know are going to bug me until they're solved.

  • Black Cat Combo arrived today.  Deja Vu pledge, backer # roughly 3,500.  After following these discussions closely was curious how set up would actually work.  Color me impressed, and I have been a Harmony owner for about 15 years.  Firstly, the build quality of the combo is second to none.  Brain updated and connect to wifi without any hiccups.  I have a NETGEAR router 2.4/5 G and heard there could be some issues.  I had none.  Found my Panasonic Plasma, Marantz Receiver, Panasonic Blu-ray and Sony DVD all in database.  Recipes/cable salad all worked like a charm.  Remote paired immediately to brain after initial set up.  Have the brain about twelve feet away from equipment, on top of a ledge near the ceiling and IR works without a flaw.  There are a couple of issues with UI which have been pointed out by others on the planet, which I will briefly describe.  When changing recipes, unused sources should definitely be turned off automatically.  I have done an easy work around, but did not think that should be necessary.  For example, when switching from Blu-ray to DirecTV the Blu-ray player should shut off.  I fixed this by adding an off command to the end of my DirecTV recipe which solved the problem.  It is nice to have channel icons for favorites in DirecTV recipe.  It is not nice that this is the default screen when starting recipe.  I think most people jump straight to the guide or playlist when watching tv, so default screen should be the page that is currently after favorites, the one with colored buttons, play, pause, etc.  Don't think I can currently change order of pages, but would think this would be fixed in an upcoming software date.  My biggest issue is that in my Blu-ray recipe, the default page that has the transport controls (play, pause, etc) doe not have button to open/close tray.  I did another work around by adding that to the end of the recipe so it opens it all the time, however my player has other network features so it really does not need to open every time.  The last thing I have not yet spent enough time with, but may need some maintenance, is that surround mode, setup and info of my aAVR cannot be added as shortcuts to recipes.  Either the options or missing, or the couple that I found don't do anything. I will start new threads to see if these issues can be corrected.  Think they should be easy fixes.  It's been a long ride but am very impressed with software at 0.4 whatever version.  By the time this reaches 1.0 options seem limitless.  Thanks to the team for all the hours of hard work over the last few years.

  •  1, it should have a wifi enabled setup. Don't require it to plug in to a hard connection. I don't want to plug it in and get it going only to have to move it and plug it in again. Annoying.  Even my $40 Wemo switch can do this. It's just a function of using the right Ti wifi chipset.   2, the brain plastic top scratches super easy. I pulled the plastic off and then wiped it off with my t-shirt, bang, tons of fine scratches in the plastic. I can see this getting much worse over time and having to dust it off. 3, and last would be some quick setup guide. Many things aren't that self explanatory and can create some frustration to people who want to get up in running in minutes vs hours. It took me many attempts to get recipes working right so that my volume controls worked for my sound bar instead of using the TV volume. 

  • Dave H Thanks for the good feedback, we are glad to see you joining us here on Planet NEEO!

    The reason that source devices are currently not switched of is the reason is what we call "fast access feature". When you turn off the last recipe, all source devices should get turned off together. Since there are source devices that take forever to boot, we decided to keep them on. However, our beta team has already requested to change this a while ago, so we will make this user configurable in the future.

    Is the AVR actually missing commands or why can these not be added to the shortcuts? If they are missing, please let us know which exact device you are using?

    WiFi-based setup will come for sure 馃憤

     

    GENERAL INFO FOR EVERYBODY HERE:

    If you have any commands missing, or if you want to have new devices added, please go ahead and open a new thread. That helps us a lot to keep things clean and making sure that we don't miss you. Thanks!

    • Patrick Looking forward to the option of having devices shut off when switching recipes.  I am starting a new thread regarding my Marantz Receiver.  Thanks.

  • Dear NEEO

    First of all, I'd like to thank you very much for hosting a small Swiss Kickstarter launch event last saturday. I was pleased to get the chance to talk to a couple of you guys. Unfortunately, except for shaking hands, I didn't really get the chance to talk to Raphael.

    Second, I'd like to share my initial impressions of the NEEO Smart Remote.

    Unboxing
    Like many others mentioned before, unboxing is just awesome. Kudos to NEEO, this is top notch!
    Only one negative point here: My black cat kinda had some fingerprint stains on it, which I find a bit frustrating for a device at this prize range with such an amazing packaging.

    Hardware

    Brain:
    Nice, simple design, excellent built quality. Should fit nicely in everyones home cinema setup. 
    I hope NEEO let users control the indication LED of the brain at some point, it's quite bright and a dimming function would be highly appreciated. I wish the power cable would be USB on both sides, from a user perspectiv I don't understand why the brain doesn't come with a USB charging port. 
    IR-capabilities are insane, I placed my brain on top of my TV cabinet, directly underneath my TV. All my other AV components are stored underneath in the cabinet, with no direct line of sight between the devices, but it just works. Not a single hick-up! Really impressive!

    Dockingstation:
    Rock solid, couldn't imagine such a small piece of hardware can weigh so much. 
    Same here with the power cable, too bad the dockingstation doesn't feature a USB charging port.

    Remote:
    Again, really well built quality. Feels really good in the hand, exact right size, and right wheight. Gotta say I was a bit disappointed by the resolution of the display. I guess that's because I forgot that "retina" had a bit of a different meaning 2.5 years ago. Back cover isn't completely aligned with the aluminum case all the way around, but that's complaining on a very high level.

    Setup
    Setting up the brain and the remote is a no brainer, you just plug everthing together, install the NEEO app and follow the instructions.

    Too bad you can't use your login from Planet NEEO to log in on the remote, I didn't like creating yet another account for kind of the same service. It would be great to use only one account - the NEEO account.

    (Suggestion for the app: Maybe the "Next" button in the top-right corner could get a bit bigger? Couldn't really see it the first time as I'd expected it to be in the bottom-right corner. Sorry, I'm an Android fan boy)

    Software
    Now we're getting to the not so great part of my initial impressions. In short, I think the software is far away from prime time. I'll try to explain why I think so.

    • Adding a device is pretty straight forward, unless NEEO lists more than one result and you have to choose one - cleaning up the double entries should fix that.
    • Some devices will create some kind of "automatic" recipe, after only a couple of hours testing, I couldn't really figure out why and what devices trigger such a recipe. Some recipes/devices also trigger a "cable salad" message. I was having a really hard time understanding what device/recipe triggers what kind of reaction. This entire behaviour and handling of devices and recipes is not user friendly at all. I'm sure there is a logic behind each behaviour, but as someone that just started using the NEEO, you shouldn't need to try so hard to find out why it behaves that way. Setting up devices and recipes should be intuitive and each step should be comprehensible by the user, which is not the case right now.
    • Managing recipes is even more complicated, there different kind of recipes. Automatic creates recipes for "Actions", automatic created "recipes for "Devices" and user added recipes for "Action". Automatic recipes behave different from user created recipes. Why? Why do they behave different?
      • Why do automatic recipes have a "when ... is launched" and "when ... is off" option and user created recipes don't? 
      • Why can I not rename a automatic recipe directly like the user created ones? 
      • Why do automatic recipes have steps that I can't add to my own recipes, such as "Use AV Receiver to control Volume"
      • Why can I not change the icon from a user created recipe?
    • And there is even more unclear stuff to recipes that I don't really understand:
      • What are hidden recipes good for? And why do they even exist? 
      • How do I create another automatic recipe? There is no control over what kind of recipe the user can create. Looks like automatic recipes are connected to adding a new device. Why not let the user add automatic recipes like Harmony does? It can't be that you have to add a device several times to create several recipes that include the same devices but to create different scenarios. This is not user friendly at all.
    • Managing recipes is probably the worst thing about NEEO at this very moment, but I'm glad this is something that can be fixed with a software update.


    Stupid devices
    What can I say... I simply don't like the way NEEO handles these so called stupid devices at all. Having this weird screen in front of me each time a want to control a recipe with a stupid device included, makes me feel that the remote is not working properly. It forces me to do additional steps to get where I want to, and that's the opposite of what I except from a device like the NEEO. 

    Same with powering off a recipe, I don't want to press an additional button to switch off the stupid device and then press another button called "Leave Recipe" to perform what one click actually should have done in the first place. (And you might wanna rethink the wording "Leave Recipe", didn't really know what would happen if I press it.)

    Hue Integration

    • Adding lights is a pain in the a**! You have to add every single light source individually from the list, and you'll have to remember which one you already added. Since I have 20+ Hue bulbs I wasn't really thrilled adding them one by one. 
    • No support of Hue scenes
    • No support of color changing
    • No support to group lights and dimm them together
    • So the only thing you can do is to dimm each light individually.
    • Really disappointing so far.


    Spotify Integration
    Unless you have a Sonos system at home, Spotify integration is completely useless at the moment. As of now, it's confusing that you're able to connect your Spotify account within the app, but no hint that only Sonos users can use it at the moment. I had to look it up on Planet NEEO.

    Conclusion (as for now)
    After a few hours of testing the remote, I figured, that the NEEO is not ready to replace my Harmony just yet. I decided to put it aside and share my first impressions here on Planet NEEO.

    Long story short: Hardware top, Software is a mess and needs a loooot of improvement!

    I am glad that all the issues I have with my NEEO are software related, which means it can be fixed or at least improved. I'm glad NEEO put so much effort into the hardware, so they have an awesome foundation they can build on now.

    I'm confident that NEEO knows what task are still ahead of them and what needs to be done so NEEO will become what we were all waiting for - a smart remote to rule them all!

  • During my vacation i receive the massage that my NEEO was to be deliverd. Nice timing after waiting for over 2 years :-). Luckaly i could change the shipping adres online right on the spot so the delivery man would not find an empty house. After returning from my vacation i picked up the pakkage (thanks mom) and went on setting it up right away. I must say that the NEEO box is very impressive! The look and feel are realy premium and i am amazed by the love and care that has gone in to designing the pakkaging. The remote itself also feels realy premium and sturdy but the brain was surprisingly light. I would not have mind of there was more weight to it. But then again, the brain only sits under the TV anyway. Setup was very easy and i got everything running quite fast. And where i had some trouble including my KPN tv tuner, the discussion rooms helpt out because the issues were already adressed for someone else. Using the NEEO is so simple that it was a kind of anti climax, in a good way. Switching between my tv tuner and the apple tv was never easier (before NEEO i needed 3 remotes for this). Also the hue lights in my living room worked right away. Although i stil have to figure out how the controle scenes and stuf, because now i can only switch the lighting on/off and controll the brightness. I yet have to include the NEEO in my zwave network. That is something for a rainy day in the nearby future.

  • You can read my initial impressions here https://planet.neeo.com/t/36kw6p/ill-take-a-break-from-neeo-for-now

  • Quick summary:  NEEO did directly become my preferred home automation solution/remote.  It meets my basic requirements and I see and love its potential.  But for the time being, I am keeping my Harmony Hub on the side to close the gaps that NEEO does not (yet) cover.

     

    Hardware: I pretty much echo everyone鈥檚 sentiment - premium quality, premium feel, brilliant unboxing experience

     

    Initial setup

    The first steps including adding devices was simple, quick and intuitive.  But when I got to recipes, I got a bit stuck.  I needed Planet NEEO to understand and figure out how to use the recipes.  It took me a while to understand the difference between the automatic devices and custom ones.  I started out building my own recipes at first, not realizing their limitations and that I actually would be using the automatic ones as the basis.  Once I figured that out, I could pretty much cover my basic requirements through NEEO.

     

    Day-to-day usage

    NEEO covers my basic requirements quite well - controlling my Smart TV, AVR, Sonos, a limited amount of HUE bulbs and my Set-up box (unfortunately a 鈥榮tupid device鈥).   It took me a while to get the automatic recipes customized (which I enjoyed doing btw), incl adding some workaround to be able to control devices directly.  I am really liking the Alexa integration (which isn鈥檛 available to me for Logitech yet in the Netherlands)

    Every now and then I switch to my Logitech Hub app for basic controls over my AVR, TV or Set-up Box.   Being able to do something similar via NEEO is a key improvement area.  I look forward to be able to get rid of my Logitech hub. 

    I also quite regularly use the native apps for Sonos, Hue, etc.  But I am not sure I鈥檇 ever expected NEEO to fully replace those.  Sure there are some integration improvements, but as long as NEEO does the basic well, quickly and smoothly, it already does more and better than many other solutions out there.

     

    Improvement areas

    Many great suggestions here and in other topics already.  I am keen to see more advanced features (better ways customize recipes, screens and stupid devices), better integration (e.g. HUE) and more devices (Nest, WeMo switches, etc) but as long as I see progress and pace, I am patient.  

     

    Overall, NEEO meets my requirements and exceeds them in many areas.  I too had expected the software to be a bit more mature, but in my case, it does the basics well enough to make me a happy user who switched straight away.   I can鈥檛 wait to see the software improve and mature over the coming months though, so that I do not need the Harmony Hub any more for basic control over my AVR, set-up box and TV.

  • Jasper Odijk said:
    I too had expected the software to be a bit more mature, but in my case, it does the basics well enough to make me a happy user who switched straight away.

    Great attitude. The great thing is the the NEEO team is very eager to listen to new ideas or suggested improvements. More than any other similar product, you have the opportunity to influence the direction of the product and get ideas included which would have been a big task with other manufacturers.

    • Paul Spee Couldn鈥檛 agree more - This was my polite way of saying that I think some people are unrealistic and unreasonable 馃槈 Some people seem to have forgotten that they have backed a startup with a kickstarter project.  It really is impressive what the NEEO team have achieved to date, with the promise of it becoming better and better over time. My two cents.

  • Jeremy Porter said:
    Existing set up involves TV mounted to wall with an IR extender at the bottom of the TV that then relays IR commands to the rest of the AV equipment on the other side of the wall.

    Jeremy Porter Did you find a solution regarding where to place your NEEO Brain and/or the IR extender? I have a similar setup, where all my source devices are connected to a matrix in a rack housed in one room, and this all connects to TVs in different rooms in the house. Any suggestions would be appreciated.

  • I had some spare time last night so decided to setup my Neeo.  I have to admit I was a bit wary based on some negative feedback I have read and the problems that some users were having.

    I have decided to go into this with tentative baby steps. I have a list of things I eventually want to achieve with the setup, but for now its one device/task at a time.  Last night's mission was to install and control the TV (without my amp or settop box).  I managed to do this and could add in most channels I wanted, and do some basic controlling.  

    This brought a smile to my face (and sigh of relief). Especially as my girlfriend was also dubious as to how well it would work and the amount of money paid.

    So first impressions:

    The Good
    * I managed to get the TV working. Success!

    The Bad
    * A quick start guide would have been useful. I had to cobble together pieces of information from this forum.
    * Trying to update the remote I got an "Application Error" the first 5 times I tried to update. On the last attempt it actually started working.  It was not giving me much confidence at the time though.

    The Ugly
    * The power plug adaptors we were sent in Australia. They feel and look cheap and nasty. And as someone pointed out, you can't put them next to each other as they take up too much room on the power outlet.
     

     

    What next?

    Play around with the recipes and shortcuts. And add in another device.

  • Let me start by saying that I notice detail.  Lots of detail.  Visual, tactile, acoustic... I'll stop short of tasting it, but you get the idea.  The comments I offer are intended to be constructive and are only offered because one of the Neeo principals explicitly asked.  (And I have not read the thread above intentionally so as to avoid any bias, though I will later.)  Also, note that I'm commenting in an absolute sense - I fully realize that working to a price point imposes some limitations.  I'm ignoring that for the purposes of feedback.

     

    Packaging clearly shoots to Apple-esque, but in an attempt to do so, the subtle misses almost stand out more.  Protective film has bubbles under it.  Product information insert has a few of the back pages folded over.  Matte finish box elements are very stylish... if they're clean and unmarred, which wasn't the case.  Edges and surfaces all show surface blemishes.  Frankly, this is guaranteed by the use of the drawer concept, as you're now sliding those matte surfaces across each other.  I'd recommend choosing a surface finish more compatible with the function of the packaging.  One of the attractive drawer pull tabs had been folded awkwardly and creased.   Cords were stored reasonably neatly, though I'd recommend restraining the weighted end of the IR extender if a packaging revision occurs.

     

    Remote... clean and attractively minimalist looking.  The aluminum front definitely feels like a "skin", but seems relatively solid nonetheless.  It is cheated a bit by the plastic back, however.  While I like the plastic from the perspective of it being less likely to mar fine table surfaces than a harder material, the plastic sounds... plasticky.  The fit isn't perfectly tight, so as you lightly tap your fingers across it, you get a bit of rattle in addition to hitting the occasional hollow sounding spot.  The font on the buttons fits the aesthetic, but are too light to be read easily in anything but bright light, a fact thrown into relief by the crispness of the LCD display.  The "click" detents are noticeable, but a bit light - how noticeable this might be seems to depend on finger angle.  (Suggestion - consider the tactile feedback of the buttons on old HP calculators as a point of comparison.  Very positive, without being "hard".)  There is also play in the buttons, especially the ring and center "OK" button.  (The center button actually pivots around a bit on its mount.)  This is again obvious when you lightly tap your fingers across them and you hear the surface lightly click against the mechanism as the play is taken out.  The screen activation when the device is picked up is definitely an elegant touch - points awarded for that.  The ergonomics don't seem dramatically different than any other remote, at least at first glance.

     

    The stand for the remote comes across as decent.  The heft is appealing, but the aluminum skin still looks like a skin.  I'll be watching to see how the matte(ish) top wears over time, especially with repeated remote insertions.  The magnets do seem slightly over-biased toward the front, but maybe a bit of practice will eliminate that.  (It may be less the magnets and more the slope of the back vs. front surface of the cavity.)

     

    The brain had some nicks around the bottom edge of the trim ring, which was disappointing, and the edge breaks across the aluminum extents that frame the port access area were surprisingly inconsistent.  Feels the most plasticky of the components.

     

    Cables - fairly nicely finished with apparently solid strain reliefs, though stiffer than the thickness might initially imply.  Not a big deal once they are laid in place, but it does cause one to pay attention during deployment to avoid kinks.  I'd recommend that the Ethernet cable at least match the length of the power cord, however.  The strong adhesive that glued shut the plastic retention wraps made for an unpleasant cord-unwrapping experience, as it required a surprising amount of force and grip to get them open.  (Nothing unrecoverable, but my older parents couldn't have done it.)

     

    Function - that's a matter for another post.  Suffice it to say that the IR extender doesn't appear to be working, and some of the software limitations surprised me.  (Example: Why can't my Apple TV4 output to my Oppo Blu-ray player, which I use as an HDMI switch and audio extractor.  It only gives me the option of choosing my TV or my pre-amp - which doesn't have HDMI at all.  And there doesn't appear to be awareness that you might want to output video to one device and audio to another.)  My experimentation is still only starting, however, so I'm likely missing something.

     

    Hopefully the above was useful...

      • James Long
      • James_Long
      • 4 yrs ago
      • 1
      • Reported - view

      Brian Jones really good write up of your experience. Funnily enough it sounds like you have hardware issues/niggles that I haven't experienced myself. For me the hardware seems really high quality and I don't have any play in the casing or with the buttons, or certainly not as much on the standard remotes we are using.

      I did notice that the stand seems to tilt the remote forward a bit on insertion so I was a bit worried it may fall over but it seems to sit in just fine.

      I'd look forward to your write up on function once you've had more of a play with it. A good idea to not read any other write ups before doing so too - that is what I avoided doing as much as possible and I was keen to outline my own first impressions and experiences. Think it's more helpful for the team that way.

      • Dillon Moulder
      • Product Owner
      • Dillon_Moulder
      • 4 yrs ago
      • 1
      • Reported - view

      Brian Jones Many thanks for taking the time to share your experience with the community. Excellent food for thought, for NEEO, backers and prospective customers. 

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