Topfield TRF2400 TV Guide "Up" Function

Hi guys

First want to say that the Neeo works great for me and I'm looking forward to future updates so that it keeps getting better. You're all doing a great job and it must be difficult to stay positive after reading a lot of negative comments on this forum.

So, my issue is a minor one with my Topfield TRF2400 PVR. When I press the hard menu button to bring up the TV guide, then down button works just fine but the up button doesn't. It takes around 20 presses of the up button to move up the screen.

The brain is right in front of the Topfield and the up button works as it should with other devices.

Can you have a look at this for me?

cheers

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  • Hello Andrew Woods thank you for your feedback and for reporting this!😉

    I have forwarded your request, we will get back to you as soon as possible.

    Regards,

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      • Andy
      • Andy
      • 3 yrs ago
      • Reported - view

      Andrew Woods

      In order to identify where the issue is, please test the commands included in the following live IR Test.

      The Live IR Test works the following way:

      1. Navigate to the Settings Menu in your NEEO app.
      2. Navigate to NEEO Brain.
      3. Click on "Live IR Test".
      4. Enter into the text field the following code: ckR48hm1QV
      5. Test the commands

      Thanks for testing!

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  • Hi Andy

    I'm not sure what the "1 DEF" and "2 SN" refer to but all 4 commands in the live test work by changing the channels up and down. 

    I've also discovered that the channel up hard button makes the channel go up just fine - just not the up on the 4-way pad.

     

    thanks

    Andrew

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      • Andy
      • Andy
      • 3 yrs ago
      • Reported - view

      Andrew Woods 

      Hi again,

      DEF means that this is the command that was already entered. SN is a edited version. Anyway, all seems already be fine. Channel is mapped to the channel buttons, not the CURSOR buttons.

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  • Thanks for the clarification. However I'm not changing channels, I'm navigating menus with the CURSOR buttons. It's the UP cursor which isn't working properly.

    I've just added the LIST command to my shortcuts. This brings up the recorded programs. The down, left and right cursor buttons work as expected when navigating the recorded programs list however, as when navigating the channels, the up direction has the issue where it only responds after multiple (10 or 20) presses. So there's something not quite right.

    thanks

    Andrew

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      • Andy
      • Andy
      • 3 yrs ago
      • Reported - view

      Andrew Woods 

      Okay, thanks! We have found an issue. This was just fixed! The new data appears around 7PM CET. Please update your device according to this guide. Thanks!

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  • Awesome, works a treat. Thanks for updating for me. 

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      • Andy
      • Andy
      • 3 yrs ago
      • Reported - view

      Andrew Woods 

      Glad to hear!

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