cannot communicate with brain - now I even can't connect the app anymore... :-(
the remote could not communicate with the brain over the last couple of days. However, I could connect with the app. Now I found a potential solutions (see https://support.neeo.com/hc/en-us/articles/115005201429-My-NEEO-Remote-won-t-pair-with-my-NEEO-Brain) but after (again) rebooting the brain, I even can't connect with the app. The app does not find the brain anymore. The smartphone is in the same WiFi, I've even rebooted my router. Please help...
Daniel Koch Is your brain fully booted? does it show a white steady light?
If so, did you choose to search for a brain via the app? If you have a steady white light, can you press on top of the brain for longer then a second until the led blinks, and does you are able to find the brain again after all these actions?
if not, what was the last think you done before you where not able to connect? did you try to update the brain or remove or add specific devices?
Can you see your brain obtain an ip adress via your Router / Network scan? Is it connected via LAN or Wifi? If only Wifi can you try LAN?Reply
Markus Mahr hostname is NEEO-e495c37a thanks so much for your help, I really appreciate it! The way to fix was somewhat complicated, but finally it works. One of the difficulties is if you work around the broken neeo you use the HUE app, the amplifier remote, the TV remote, etc. and switch on/off things and once NEEO is working again you have to find out how to toggle each device in its standard state...
Please let me know if I can prevent such problems in the future, as I really love NEEO (but it's somewhat annyoing when it does not work). Super friendly and competent help here :-)Reply
I absolutely agree, the community is superb (you are) and I really appreciate what this small team is doing - remember, it was born in Solothurn Switzerland, which was not known so far for being the high tech hot spot of the universe so far ;-)
Thanks again for your help, my NEEO is working now as it shouldReply