Remote error "Can not communicate with Brain" after 0.51.13 update
Almost daily the last few weeks. Often after the Remote wasn't used for hours. When it happens, the app/webapp and Brain still work.
I have a Netgear WNDR 3700 router. No mesh. Separate 5 and 2.4 SSID. No spaces. Rebooting the router doesn't help.
I know how to pair the Remote and Brain to get them working again. But it is annoying. Much more so for my girlfriend. Help?
Hi, Mandragore. Thank you for reporting this. Do I understand correctly that you receive the message "Can not communicate with Brain" only since the latest firmware 0.51.13? Is your NEEO Remote also running on firmware 0.51.13? Is your Netgear router up to date? Which Wifi region is set for your router?Reply
Hi, Mandragore. I'm very sorry to hear about this. That's not good news. Was this getting worse after changing the channel to 1, 6 or 11? Usually, we have good experience with one of these channels. Could you try if there is any improvement if you connect your NEEO Brain directly to your router via ethernet cable? Could you also try to perform once recovery mode for your NEEO Remote?
To do so, please follow these steps:
- Hold the power button on the NEEO Remote for 15 seconds
- Wait a few seconds
- Press the power & mute button simultaneously for a few seconds
- You should see the option for recovery, follow the on-screen steps
Ingrid Unfortunately, with the Wifi channel still on 11, the remote had the same problem the last 3 days, after working just fine for more than a week. Every night it seems to lose the Wifi connection with the brain, because the display doesn't show the Wifi signal strength indicator, when it wakes up.
As far as I know nothing else changed. So I don't understand why the remote almost never had this problem on previous firmwares, then sometimes on 0.51.13, then every day, then never on channel 11 and now again every day.
I've just started recovery mode. If that doesn't help, I'll try connecting the router with the ethernet cable. If that doesn't help I could use your help setting a static IP address. I can't find how to do that in my router software and NEEO shouldn't require a network admin 🙂Reply
I have the same problem with my Netgear Nighthawk X4R7500, so I think there must be a problem with Netgear and the remote. With hte brain there's no problem. A fixed IP doesn't help in my set up.
I do have another device with this problem, a TP-LINK HS100 wifi plug. It would be nice to have this fixed, now I use a old fashioned non remote plug which switches of the power for a minute around 3AM...Reply