ViewHD UHD5X1 5-Port HDMI 2.0b HDR Switch

Hello,

I recently purchased a 5-Port UHD 4K HDMI switcher and I have not had any luck getting my Neeo Brain to talk to the device. I have tried multiple HDMI switches listed in the existing device list both the models that use discrete power and the always on models with no amount of success. I have also tried the tips listed in this existing thread; https://planet.neeo.com/t/x1fc9c/smart-hdmi-switch

Here's the link to the device that I purchased, https://www.amazon.com/gp/product/B07J6GJ448/

Thanks,

Cory

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  • Cory A Renwick Can you describe the issue a bit more in detail? Did you manage to find the device in the database or is it missing? If it is found in the database, doesn't it switch corrently or doesn't it react to any IR Code?

    I will pull in Some Folks from NEEO here to check the IR COdes stored in the NEEO DB and also (if you have other problems) to provide better how to do's:

    Andy Fäbu Jeff Ingrid

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    • Markus Mahr The device is not listed in the database and it has not responded to any IR commands. I have tried multiple HDMI switches listed in the database but not all of them. I have also made sure the HDMI switch is in line-of-sight of both the NEEO Brain and the extended IR transmitter. There are other IR devices right next to the HDMI switch that work so I am confident the switch is receiving the IR signals. 

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    • Cory A Renwick then this needs to be done by Fäbu Andy they are responsible for adding new devices.

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      Cory A Renwick Hello! Can you please try the following live IR tests:

      Open NEEO application via mobile device> Tap on the Menu on the top right corner ☰> Tap on NEEO Brain> Tap Live IR Test> Enter the following code: fkCI8KzTRH  > Tap Load ‘em commands!

       

      Let us know what commands do what so we can add your device :). If none of the codes work from that live IR test, you can try the following codes:

      viwsG16dqq
      ZCzEA8fCtV
      3bC4Ns2ntX

       

      Thanks!

      Like
    • Jeff Hello, Thank you for the reply and instructions for testing my device. Here are the results;

      1-5: Nothing

      6: Cycles through Inputs from Input 5 --> 1 or from Right to Left when looking at the device.

      7-12: Nothing

      13: Cycles through Inputs from Input 1 --> 5 or from Left to Right when looking at the device.

      14: Changes to Input #3

      15-16: Nothing

      17: Changes to Input #5

      18: Nothing

      19: Changes to Input #4

      20-27: Nothing

      28: Changes to Input #1

      29-30: Nothing

      31: Changes to Input #2

      32: Power Off

      33-80: Nothing

      I went all the way to number 80 on the IR Test list but stopped there. I was unable to find a button that turned the Power On. I powered off the device and went from 1-80 again but it never powered on until I used the remote that came with the ViewHD UHD5X1 device.

      Please let me know if you want me to try anything else or if I should try the button above 80 too.

      Thank you,

      Cory

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      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Cory A Renwick 

      Many thanks for testing!

      Within which test did you get these results? viwsG16dqq, ZCzEA8fCtV or 3bC4Ns2ntX?

      Thanks!

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    • Andy I received those results using fkCI8KzTRH. Let me know if you would like me to test any of the other test codes. 

       

      Cory

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      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Cory A Renwick 

      Thanks! That's all we Need to add the device - except for the missing POWER ON. Out of your tests, we know for sure which General driver is used, but we cannot know which exact command does execute Power on. I'm afraid you'll have to do further tests. But you only need to test the fkCI8KzTRH test and only from button 81 upwards. Let me know which one it is and we'll add your device ASAP. Thanks!

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    • Andy looks like 93 is the Power On button.  Let me know if you need anything else, thank you for your help with this!

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      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Cory A Renwick 

      Thanks! The device was just added. It will appear around 12AM CET.

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    • Andy I’m so sorry to need to revisit this topic over 2 months after you provided a potently update for me but I have just returned home and the solution was finished after I had left. 

      Anyways, I have tried adding the new ViewHD UHD5x1 5-Port HDMI device using the NEEO App and the test to Power On/Off fails and the added device does not respond to any commands. I re-ran the test you asked me to run before and the posted results are still true and they all work in the IR Test App. Not sure if this matters or not but this device has seperate On and Off buttons with their own ports assigned in the IR Test instead of just one On/Off button that does both like the initial device add test command. 

      Let me know what else I can do to help and again sorry about have to reopen this issue after so long. 

      Cory

      @Jeff

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    • Andy 

      Actually I need to apologize again. It turns out that even those the initial power on/off test fails after adding the device it does indeed add use device in recipes. I just assumed that if the test failed it didn’t add the device. I am able to successfully test all buttons and can report that everything works just fine!

      Only thing I can add is that the function test is changed so that it works then everything would be good to go with that device. Even with the device powered off the power command test does nothing. 

       

      Thanks again!

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