Sonos, Favorites: doesn't work correctly
hi all, i use the sonos connect device for playing radio. On the remote: it is showing the WRONG radio-station that is currently playing. And it nerver changes. The App ont Mobile is working correct.
Is it possible to have more the 4 favorites,even on the remote and app?
Thanks for helping and regards
Fredy Koller Did you try a reboot from the remote? Is NEEO Link disabled (can be found in the app Menü)?
If both doesn't help, try to repair the remote by pressing the Brains Top for one second and keep the remote active until the Brain blinking stops (shake it around a bit).
If this doesn't help, try reboot the Brain and the Remote at the same time.
If this also doesn't help, mention me (type an @ followed by my name) and we can try something different.
For Troubleshooting and checking i will pull in Jeff Ingrid so they can check the Logfiles and maybe provide additional Informations about the Issue or Troubleshooting steps.
Hi, Fredy Koller. Thank you for reaching out to us and thanks, Markus Mahr for helping. Do you have the same experience when adding and playing other favorites?
Could you also try to add your Sonos once more to your NEEO app and see if there is any difference in controlling your Instant Favorites with your NEEO Remote? Which actual source(s) do you use for your Instant Favorites (Sonos NAS, Spotify,..)?
At the moment it is not possible to add more than 4 favorites. You can open a new thread in the Idea Voting section for this that other users can see and vote. If this is very high requested, we will definitely discuss that. 🙂