DirecTV on remote missing critcal functions

I use the menu key a lot with DirecTV. It's not on the. Neeo remote.  The iOS app has an acceptable first screen (ok second screen) but the remote's first screen is almost useless except for dvr watching.  The fiirst screen for mee needs to be a tv watching screen with guide, menu, list, info, exit, record, and the red button (new remotes don't even have the green, yellow, and blue keys. It should also include a 12 key pad with dash and enter. Is there a mechanism for submitting feature fixes. The remote is barely usualble for me right now. I would have thought this would be caught in beta. 

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  • Totally agree with Thomas. 

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  • Thomas Anderson What firmware version are you on?

    Have you tried long press on the menu button in DirecTV? If I'm right longpress or shortpress decide in what Guide/Menu it goes. 

    Yes, adding functions is possible. Actually even better than that - we have a live update feature that allows to extend such devices Even without installing a firmware update. Reach out to Andy he is fast for thouse kind of things. Let us grow the product together in the coming weeks. Building the entire foundation was the hard part. Now adding some functions and features is actually the fun part. Thanks

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      • Y Zhang
      • Y_Zhang
      • 2 yrs ago
      • Reported - view

      Raphael  I can not find the recording? Do you have it?

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      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 2 yrs ago
      • Reported - view

      Y Zhang Do you mean the recording command? Which device are you talking about?

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      • Matt B
      • Matt_B
      • 2 yrs ago
      • Reported - view

      Raphael Interesting, I did not know there was a difference or setup for short/long press on the remote.  is this for hard or soft buttons?  this was not very intuitive to operation and my be the reason I don't get consistent response of my controls.  A quick start guide in the box would have helped ;).  Is there a guide to this or a way to change it?  Right now I don't feel the responsiveness of the remote is consistent enough to hand over use of the system to other household members as I can't even get through the buggy performance myself. 

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  • Yes long press menu works. Had heard of longpress but had no idea what it stood for. Will reach out to @@Andy. There are many things that need to be fixed. 

     

    Tom

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      Thomas Anderson 

      Many thanks for your feedback!

      Can you please post the exact Directv model you are using?

      I have added a standard Driectv devices and made some screenshots. All the commands you are referring to are present - except for the 12 Digit key pad. There are only 10. Addiditonally, there's the Channel favorite screen where you can add all your channels without the need of 12 digits. And there's the shortcut screen where you can add every command from every device present on the NEEO remote. 

      If you are still missing some commands, let me know. I'll try to add them ASAP.

      Thanks!

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    • Andy my comments about functions are in part referring to the need for one main ‘watch tv’ screen.. no swiping back and forth     .

      Tom

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  • HR54/500 (Genie 4K)

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      Thomas Anderson 

      Hi again! This is very strange. The screenshots are actually from the Genie 4K. Can you send me some screenshots of the same screens on your app from the Directv? Thanks!

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    • Andy I know why my favorites are flaky. The brain was not close enough for reliable operation. I noticed that the DirecTV receiver was not turning off. Things are much better now. Thanks for your excellent help! I have one remaining problem: a TiVo that gets its programming over the air but is connected to the receiver via hdmi. NEEO assumes the programming is from DirecTV , but it’s from ATSC. Help. I guess I could edit the recipe 

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  • The app doesn’t show anything. It just goes to the wiring channel. I could video my tv?

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      Thomas Anderson 

      Yes, please make a video or screenshots of the steps. Anything would help. What do you mean with "Wiring channel"?

      Thanks a lot!

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    • Andy wrong channel. Ch. 11 often goes to 1.

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      Thomas Anderson 

      Okay, we can raise or trimm down the delay between the digits. Do you guess that we need to wait longer or shorter? This should fix the problem.

      Regarding "The app doesn’t show anything" - Do you have a video or a screenshot? If you have the possibility to send favorites, the seems not to show nothing. Thanks for clarifying!

      Like
  • Yes a dash and previous channel would be nice. Or make the go back a long press function of a button. Also add letters below the numbers for alphanumeric input 

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      Derrick Banaszak 

      Many thanks for your feedback!

      There should be a dash and a previous channel command already included. Which exact model are you using?

      Thanks for clarifying!

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    • Andy I meant possibly in the number button screen. Not as a shortcut. I used the hr44 device. 

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      Derrick Banaszak 

      Okay, thanks for the feedback! I have forwarded this to the designer team.

      Thanks a lot!

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    • Andy Hi Andy, Is there any update to this? I have the C61-700 box, and none of the options for selecting the DirecTV devices in the Neeo app control the box very well. The "Genie" option looks the most like your screen captures above, but don't control the box. The "Genie Lite" option is missing most of the critical buttons from your example, but does (marginally) control the device. All of the "Directv H10, H20, etc." options and the "C51-700" option are all handicapped in one way or another. I have the most recent firmware installed, but right now cannot really control my Directv box. 

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      Patrick Casseday 

      Many thanks for your feedback!

      Please specify what is missing or wrong. We'll do our best to fix it.

      Thanks!!

      Like
  • Andy Hi Andy, in the devices that will actually control this Directv box, you're missing the control pad in the guide, menu, dvr selections (up, down, left, right, OK/Select). You're missing the "Skip 30 seconds forward" button, the "Skip 10 seconds backwards" button, the color buttons. A lot of these exist in other device selections for Directv but those don't control this box. Some of them are in the shortcuts (control pad), but the layout configuration is terrible to have that three swipes away from where you need it (after pressing guide or DVR).

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      Patrick Casseday 

      Hi again,

      Your C61-700 is actually called Genie Mini. Please use this driver. Anyway, many thanks for bringing this to our attention. No idea how this happened, but yes, a lot of commands where missing.

      Up/Down/Left/Right: These are already included to this driver and are mapped to the hard buttons

      Skip Seconds Backward/Forward: This was actually missing. I have added them.

      Function buttons: This missing too. I have added them.

      The function buttons will appear as colored buttons. The skip buttons will have the wrong icon at the moment ( I<< and >>I ) but will be located on the same screen where the play and pause buttons are. There's no need to add them as shortcuts anymore.

      The new data will appear around 1AM CET. Please add the Genie Mini, or if you already have, update the device according to this guide.

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    • Andy Awesome, thanks!

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  • My remote will turn my Genie mini on and off but will not recognize any other functions. Help

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      J. Michael Ranson 

      Many thanks for your feedback! Which exact model did you add to the NEEO? And can you please send me a screenshot of the recipe steps that involve the Genie Mini? The reason why I'm asking this is that for many other users the Genie Mini works great.

      Thanks!

      Like
      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 2 yrs ago
      • Reported - view

      J. Michael Ranson Did you ever have a chance to check which device you have added to NEEO?

      Like
  • Please replace “Live” with “Exit” and “Recording” with “List”.  These are the most used buttons on the directv remote after volume, channel, guide and the direction keys. 

    Like 1
      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      Kevin Camel 

      Please excuse my very late response! Which exact box are you using? Thanks!

      Like
    • Andy GENIE

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      Kevin Camel 

      Thanks!

      Can you please check if there is an update available for the device data? On which version is the device? All of it above should already be correct.
      LIVE - contains EXIT already
      EXIT - Can be reached with long press on BACK hard button or as shortcut or with the LIVE widget.
      RECORDING - We call it MY RECORDINGS, but it already contains the LIST command.

      This device is confirmed working fine by many users.

      Thanks for checking!

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  • I also have a DirecTV HR54 ... mine is a HR54/200 though. This device DOES NOT work properly with NEEO. I can choose a favorite channel and that (usually) gets it right by auto-typing in the number of the channel for me. NONE of the other functions work though. None of the menu/info/back soft-buttons work.  The hard buttons have no effect whatsoever. There is no way to access my recorded shows from the remote or from the iPhone app. I bought this unit after inquiring on your website to ensure that my device was supported. Apparently, it was (or so the website informed me) but if it did, with the latest firmware version, it no longer works correctly. My NEEO remote just updated its firmware yesterday so it should be working.

    So, someone needs to update this device driver so it works with the HR54/200 (you have one driver for 'HR54' and another for 'HR54/700' I have not tried the 700 yet but plan to later tonight ... however, if the 700 works with the 200, it should be labeled as HR54/200/700 or similar.

    Also, since it is a DVR (stressing the R part of that), accessing, playing and managing my recordings should be a primary function of the driver for the device. Either one of the hard buttons or a dedicated and appropriately labeled soft button needs to be added to the device driver for DirecTV.

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 2 yrs ago
      • Reported - view

      Peter Pavlovich Hi Peter! Sorry for the late response on our end here. Can you please add the DirecTv Genie and let me know if this helps with that you're experiencing? I use the DirecTV genie and mini genie. These drivers work fine and I am able to access all my recording and functions. 

      Thanks!

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