(Urgent) Phillips Hue can’t be found in App Anymore
I have been using NEEO for a few years now along with Phillips Hue lights.
However yesterday after I did a router restart (I have Google Nest Wifi Hub) the lights wouldn’t work at all in NEEO. I then tried restarting everything including removing power from NEEO brain, hue bridge and also the router again. But still they didn’t work.
Then I thought the only way to fix this would be to remove the lights from the iOS app and add them again. After deleting the hue device I restarted NEEO brain again and then tried adding the hue bridge again but it keeps showing me the screen that says “we couldn’t find the device”!!!.
Please can someone help with this as it’s one of the most used features and I urgently need to fix it. I’ve tried everything that I could think of and I’ve never had this issue before!
btw all the other hue apps on my iPhone work just fine still including the hue official app. Just my NEEO that can’t find it anymore!
Also yes I am on the latest firmware update for the brain and for iPhone.
OK i got an answer back from the support email id. Although the response came from a different email address: email@example.com
Here is what they said:
Thank you for contacting NEEO Support. There may have been some sort of update on the Philips Hue side, as we are not longer releasing firmware updates or changes. I will send this report over to see if there is anything on our side that can be done, but unfortunately, no new firmware releases are available. Thanks, Customer Advocate
I replied back asking what they meant that no fixes or updates will be done, but they didn't respond back!!! So looks as if an update from the Hue Bridge side has made the device incompatible :(
Anyone know what else could be done about this? More importantly anyone know why they are not updating firmware anymore and why i got a response from Customer Advocate instead of NEEO?
Nadim Alam Hi, I get an answer und This is
Thank you for contacting NEEO Support. This has been recently reported. Our team is working on duplicating the issue, and seeing if this is something that we can fix on our end.
I will provide an update as soon as I hear back from my team. Thank you for your patience.
Any update Neeo/Control4 team?
Your customers need your support here on an advertised feature. You stated that fixes would be done in your last update. Just no further features or development.
Deliver on your promise and don't leave customers in the dark.
Also still waiting for the free upgrade path to Control4 system that was promised. When your ready. Thanks
Their was other articles around 2 years if further support of the platform etc on here. But they look to be closed off from users now.
If you are looking for a driver and can run node.js on a system like raspPi, Linux or Mac. A mate on here has a good working driver with colour choice and regular functions for Hue.
If you are into programming/coding. Join this group on Telegram around what's next for us Neeo beta princesses.
Mine are back too.
Would recommend setting up the below custom driver for Hue.
It gives you the functionality locally via API (not via NEEO) and allows colour change on the remote, as well as zoning.