First day summary

  1. Oh wow, it finally arrived. Just right for christmas. Nice packaging.
  2. Setup is not as simple as I thought - nor as fast as I hoped
  3. Oh, my TV is stupid? And why doesn't it show up on the home screen?
  4. Oh, my Swisscom Box 2.0 UHD is not supported? (and it's in the basement)
  5. Oh, Apple TV is not supported? (and it's in the basement)
  6. Oh, I can't control my 5 Sonos speakers properly?
  7. It doesn't integrate with my Loxone system - well, no miracles here
  8. My Cambridge Amplifier 551-R isn't even in the device list?
  9. Some of my Philips Hue lights can be controlled, wow.

Bottom Line after day one: So far I can not watch anything on my TV, listen to music properly, control most of the lights, but I can switch and dim the bulbs of Hue. This will be a lot of work and a long wait, if I don't get new insights tomorrow. 

Reply
13replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Same here, got it yesterday. But... really love it so far. Really cool packaging! Setup of my Samsung TV, AppleTV and even my Anthem Receiver really easy and quick. I admit, Philips Hue setup is quite annoying and so far I don‘t see myself using neeo for lighting. But then again I got my motion detectors and switches for that. Sonos was also connected really quick but I couldn‘t test it so far. As soon as I get the infrared dongle for my SwisscomTV my setting should be complete. Byebye remotes ;) and merry christmas everyone!

    Like
      • Thomas Bollinger
      • I thought you're through with this?
      • Thomas_Bollinger
      • 2 yrs ago
      • Reported - view

      Mika Su It might work for you if you have your settop-boxes in visible reach. I don't. Merry Christmas then for you...

      Like
      • Mika Su
      • Mika_Su
      • 2 yrs ago
      • 1
      • Reported - view

      Thomas Bollinger Thanks! You're totally right, by the way. Apart from Sonos and Hue everything's within visible reach. I hope, it's gonna work out for you eventually. Cheers

      Like 1
  • Thomas Bollinger What TV Model do you have? We might be able to smarten it right away. If not - in the coming firmware release latest you can smarten it. 

    The swisscom TV box needs a dongle. Unfortunately they don’t support CEC control or such. With the dongle it works fine though. 

    There is a big Sonos update coming in the coming weeks. You can look forward to it. It should already work in the current release though  wahr firmware version are you on?

    Thanks & merry Christmas!

    Like 1
      • Thomas Bollinger
      • I thought you're through with this?
      • Thomas_Bollinger
      • 2 yrs ago
      • Reported - view

      Raphael Thank you for your fast reply. My TV is a Philps 48PFK6609/12. I'd gladly buy a dongle for my Swisscom Box 2.0 UHD if it works with Bluetooth. No way I can establish an IR-connection as the box is outside my appartment in the little "Server-Rüümli". 
      I updatet my firmware yesterday (NEEO) and I am up-to-date on all my devices as far as I know.

      Frohi Wiehnachte.

      Like
    • Thomas Bollinger I thought so. Philips is the only major TV manufacturer whose never models  unfortunately dont offer any smart control commands. In a couple of weeks latest it will be smartener by the upcoming smartener software. (This utilizes the HDMI CEC signal to utilize the true status of the device for reliable switching) until then you will see the „stupid“ screen unfortunately. 

      Do you have any spare cable going to the „server rüümli“ this could be used for the NEEO extender and your Swisscom Tv issue would be solved. Happy to help you with further tips and instructions on that one. 

      Frohes Fest!

      Like
      • Thomas Bollinger
      • I thought you're through with this?
      • Thomas_Bollinger
      • 2 yrs ago
      • Reported - view

      Raphael I send you an e-mail with the Subject "Server-Rüümli" and a hand drawn plan. If you explain to me what a NEEO Extender is, I might be able to provide the neccessary wiring. Merry Christmas and thank you for your help and communication.

      Like
      • Thomas Bollinger
      • I thought you're through with this?
      • Thomas_Bollinger
      • 2 yrs ago
      • Reported - view

      Raphael So far no reply from you. I'd be glad if there was a hint, at least to the question "What is a NEEO extender?". Thank you.

      Like
    • Thomas Bollinger It is an IR extender that was included with your neeo remote and brain.

      Like
      • Thomas Bollinger
      • I thought you're through with this?
      • Thomas_Bollinger
      • 2 yrs ago
      • Reported - view

      Thank you @Dave H  - and what do I do with it? It doesn't connect to my TV Box (Swisscom UHD) nor my Apple TV (for both I'd actually and ideally need Bluetooth, as they are in another room). 

      Like
      • Dillon Moulder
      • Product Owner
      • Dillon_Moulder
      • 2 yrs ago
      • Reported - view

      Thomas Bollinger You connect the IR extender to the Brain itself by the 3mm jack. It is designed for use where you have the Brain inside a cabinet or enclosed unit. 

      Like
    • Thomas Bollinger There are wireless ir extender options available if your equipment is in a really hard to reach location.

      Like
  • OK, thank you all for help here. In the meantime I bought an IR receiver adapter for Swisscom TV and an IR extender which connects the two rooms - all in all another investment of around 100 CHF. Results:

    - I can now watch TV with NEEO - yay

    - Apple TV cannot communicate with NEEO over IR - it doesn't learn the signals :(

    - Philips HUE always worked and still does

    - Sonos works basically, the lack of possibilities has been documented here enough

    So the summary after 3 weeks: From basically 5% that worked as expected I am at 30% - still a very low level of satisfaction. For raising my satisfaction over 50% it would need a fix for the "stupid" devices, Sonos groups, and most of all: Bluetooth and/or IP-control instead of IR.

    Like 2
Like3 Follow