IR performance

I have to say after a couple weeks now. I'm pretty disappointed in the IR performance. My DirecTV remote works way better than the IR (blaster) on the Neeo.  The placement of the brain is super sensitive. It (brain and IR blaster puck), has direct line of site,  yet I can't get a reliable command to go to my DirecTV.     I can't even tell if the IR blaster puck is even working.  Does the brain and the puck do IR at the same time? Or is it one vs the other?    Is there a way to increase the power output of the IR?  Or is it simply just a bad IR LED choice?  *getting annoyed*

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  • Would you mind sharing some images of your setup? So far we were able to help in that way in all cases to find a location for the NEEO Brain in which it works reliably.

    There is no way to increase the power output on the IR emitters. The additional IR emitter does send the exact same signals as the NEEO Brain at the very same time. You can just cover your NEEO Brain to check if IR signals are still arriving. Another option is to take a look at the NEEO Brain / Emitter with a cell phone, then you can see the lights if the phone does not have an IR filter (does not work with iPhone and other phones that have an IR filter).

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      • Matt B
      • Matt_B
      • 2 yrs ago
      • Reported - view

      Patrick 

      DIRECTV is remote via hdmi over cat5 extension and I have 2 IR receiver repeaters one in front and one to the side directly pointed at the neeo on the mantle shelf. 

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      • Matt B
      • Matt_B
      • 2 yrs ago
      • Reported - view

      Patrick I just tested and covered the brain with a towel and the IR blaster had zero effect on any of my devices. Tv. Sound bar. Apple TV. 

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      • Matt B
      • Matt_B
      • 2 yrs ago
      • Reported - view

      Patrick also to add, my Sony Tv, JBL sound bar, Apple TV don't have many issues picking up the IR. Even with no direct line of sight. Just Directv which I have set up to be direct line of sight and still is hit or miss. 

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      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 2 yrs ago
      • Reported - view

      Matt B Where are all your devices located, behind the TV?

      Did I understand correctly that the DirectTV is not in the same room and that you are forwarding the IR commands over some third party IR repeaters? Where exactly is the receiver for those repeaters, are those mounted on the TV?

      If I understood your setup correctly, the position of the additional IR emitter will probably not really support the NEEO Brain. Just for a quick test, could you wire that over to your TV and place it closer to the devices to check if it then works?

      Would it be an option to mount the NEEO Brain in the back of your TV and the wire the additional emitter in between your TV and your soundbar? I don't see exactly if there is any space in between your soundbar and the TV to fit the additional emitter.

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      • Matt B
      • Matt_B
      • 2 yrs ago
      • Reported - view

      Patrick I had the Apple TV behind the TV.  But I just installed an HDMI switched and moved that to the closet with the direcTV receiver.    The IR receivers for the IR repeater ( which is part of the HDMI over Cat5 extender) are located on the front of the TV and also the left side pointing directly at the Neeo.   When I select a channel from favorites, the DTV doesn't always see all numbers.  I can get IR to work fairly well, but it's very very touchy about placement of the brain. Again, as I mentioned I got no response from the blaster puck.  All other devices have no issues. The TV pickup for IR is on the front, not pointed at the brain.  The soundbar IR pickup is squeezed in between the top of the bar and bottom of the TV.  The Apple TV I had in the back was mounted front up facing the ceiling.   The direcTV remote gives me a much better coverage area and less sensitivity to using it via the repeaters.   This very much limits my ability to put the Neeo anywhere else in the room.  Now that I freed up some space behind the TV, I may move the Neeo there and give it a try, but I will need to have a working IR blaster puck...

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      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 2 yrs ago
      • Reported - view

      Matt B Thanks for explaining that further. If I got that correctly, the AppleTV is now placed where the DirectTV is placed to. That means that forwarding the IR signals over your setup with the Cat5 works perfectly with the AppleTV, right?

      Are the issues with the DirectTV only when using favorites? Cause that might then be related to timings.

      How close did you have the external IR emitter while testing? That would be the first broken one I have ever heard of.

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      • Matt B
      • Matt_B
      • 2 yrs ago
      • Reported - view

      Patrick Yes, the Apple TV took the commands from the neeo perfectly fine over the IR repeater. My HDMI matrix switch works fine over the repeater.  The direcTV has been weird. It did work over the repeater, but was not very consistent.  I was reading some old threads on some home av sites that says the DTV box is super sensitive and too much IR (emitters too close, etc) can cause it to be overloaded and not work at all/correctly. They suggested covering the IR sensor on the DTV box to limit the light going in to it.  That will be my next step.  As last night I put the neeo brain without the IR blaster in the same cabinet right in front of the DTV and could not get it to work on the DTV at all.  No IR repeater was involved at that point.   

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      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 2 yrs ago
      • Reported - view

      Matt B That really seems to have a picky IR sensor.

      Could you let me know which exact direct tv you have and which device you have added from our database? I will then check with the device driver team if they could further improve that driver or if they can recommend testing another one from our database.

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  • I don't mean to hijack this thread, but I'm curious in this as well.  My issue is IR not working well within my AV rack.  The brain is more or less on the middle level and seems to work well with some devices but not others.  My receiver above it, and my cable box beside it seem to work well, but my xbox one s below it will not receive the signal.  Ive tried moving things around, but there is always at least one device that will not trigger. 

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  • I have all of my devices inside smoked glass covered entertainment rack. My IR Emitter can't trigger the xbox through the glass. Same with my Brain if it's level with the xbox. But if I tilt the Brain top towards the xbox, it triggers fine through the glass. The top must aim at the xbox for it to work. My IR Emitter has direct line of sight to the xbox (with the glass between).

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  • John Harding Could you also share an image? That would help me a lot to imagine your setup exactly. I will then happily advise. I am sure we can find a setup that works.

    Brandon Nydell Thanks for the interesting information. How do your other devices in the rack behave? Sounds a bit like the xbox is a bit picky on receiving IR, but that is just a guess from me. But that would be an important fact when advising others that have an x-box in their setup. 

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    • Patrick I have all my other devices in the rack. They mostly work pretty well, but I had to add an IR pass through device to get the xbox to work. My NEEO brain and IR Emitter are across the room (~10 feet) with line of sight. With the passthrough I notice that often I have to click buttons on my remove multiple times for the action to happen. This is also the case for devices that aren't using the passthrough. Could it be hijacking the IR? (I don't know much about IR). I've never had issues before with my remotes working through the glass. Only NEEO has issues.

       

      I've even tried moving the IR emitter within a few feet and turning it multiple times for different angles and it never triggered the xbox through the glass. Only worked with glass door open.

       

      I would be glad to get pictures of the setup if needed.

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      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 2 yrs ago
      • Reported - view

      Brandon Nydell What kind of IR pass through is that? I don't know these. I am no IR specialist either, I will, therefore, try to get that information from our device driver team.

      Wouldn't it be an option to have the NEEO Brain in the rack?

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    • Patrick BAFX Products IR Repeater ( https://www.amazon.com/gp/product/B009ZGK6QS )

       

      I have very little room in the cabinet. It's just a simple IKEA cabinet with glass door with the back opened up for airflow. I could try to see if the IR will bounce off the inside of the glass, but I need to find room in there to put the NEEO. It's already very tight in there.

       

      Xbox One (it's big -- x is coming soon which is smaller), PS4, SONOS connect, External HD, Hue Bridge, IR Repeater (link above), Xbox Power Brick, large power strip filled with plugs / wires, Yamaha RX-V367BL Receiver (it's huge -- I hope to replace with SONOS surround one day), Cable Modem, I might have a little room to put the NEEO at the bottom, but there won't be any line of sight to any of my IR receiving components. Only possible glass bounce.

       

      The cabinet is Black Frame http://www.ikea.com/us/en/catalog/products/70247381/#/20245964 with no back and a Black Smoked glass Door http://www.ikea.com/us/en/catalog/products/80291665/#/90291660 .

       

      I can give this a try tonight. 

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      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 2 yrs ago
      • Reported - view

      Brandon Nydell Did you have a chance to give this a try?

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    • Patrick Hey Patrick, sorry for the slow reply. I had tried it, but with no luck. It actually worked worse in the cabinet. Only the xbox received the commands, and nothing else. So far it works best across the room with line of sight using the IR Repeater... Still often some of my button clicks / app clicks don't trigger my devices. Especially noticeable when changing volume on my receiver.

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    • Patrick So just got the Xbox One X. This issue isn't present on it. Seemed to only have IR issues with the Original Xbox One. 

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  • Top is marantz sr7010, below that is my cable box on the left with neeo on the right.

    Bottom two are Xbox one s and a PlayStation 4.

    Glass door is open.

    Please excuse the rat's nest wiring in the back lol

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      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 2 yrs ago
      • Reported - view

      John Harding Thanks for the image, that is not an easy case.

      Do I assume correctly that you need the additional IR Emitter for your TV? Or did I just not look closely enough, I wasn't able to find it?

      Does your rack have a door? If yes, is that transparent and did you test with it closed?

      I remember one case where we were able to get such a setup going by moving all the devices to the very front. When they put a little bit of double-sided tape on the NEEO Brain so that it was looking about half over the actual front, meaning the IR which is emitted on the bottom of the NEEO Brain was able to reach the devices below since it was not fully standing on the shelf board.

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    • Patrick Sorry for the delay in response.

      Yes, the additional IR emitter is required for my projector.  Sadly its positioned too far forward of the brain for it to work without it.

      Rack does have a clear glass door.  All tests have been done with it closed.  Will test tonight with the door open and see if that has an effect, but ultimately that won't be an option as a fix.

      All devices are currently at the very front.  The brain itself is overhanging the ledge, and my xbox is even tilted up towards the brain.

      Is there a way to find out exactly where IR is emitted from the brain? I seem to remember it was supposed to be 360?

       

      If I can't get it working with current set up, I'll see if I can switch my xbox with the record player.  Pain in the butt to move thought.


      Thanks

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      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 2 yrs ago
      • Reported - view

      John Harding The clear glass door will not help since that will not reflect IR signals. A non-transparent one could help when closed. 

      The NEEO Brain does emit IR in 360 degrees on the top and on the bottom of the NEEO Brain.

      How much space is between the closed door and the different devices/shelf-boards? I was just wondering if it might be an option to stick the NEEO Brain to the door so that the top of the NEEO Brain looks in the direction of your devices. Do you understand what i mean, basically mounting it vertically?

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    • Patrick There should be enough room.  I'll see if i can rig something up tonight when I get home.

      You mentioned that clear class would not reflect IR signals.  If I were to frost the glass would that work? Or is there any type of glass treatment that you're aware of that will reflect the IR signal?  I'll do some googling as well to see if there is anything out there.

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      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 2 yrs ago
      • Reported - view

      John Harding I would have to check on glass treatments with our engineers. Before you buy something new, you could just put some paper or cardboard on the door to check in advance if that actually makes a difference.

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  • I have the exact same problem Matt. 

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      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 2 yrs ago
      • Reported - view

      Karl Smith Would you mind opening a new thread, if possible with some images of your setup? I am sure we can then help to find a good position. 

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    • Patrick yes. Of corse. When i get home from work i will snap some. 

      Thanks

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