Welcome to Planet NEEO

I’d like you personally welcome you to Planet NEEO, the official community platform of NEEO.

We have created Planet NEEO for you and us so that we have a place to share, talk and help each other. Planet NEEO is a managed community and not only a place for users to interact but also a possibility to directly communicate with NEEO staff, you will get to see activity from our side on a daily base. Your opinion is important to us, sharing your thoughts here will directly influence what we do next and where NEEO is going.

There are no specific rules about what you may post here, whatever you are thinking about, be it related to NEEO, home automation in general, new features you want to have, getting a new TV or anything else, go ahead and share it.

  • Read here how it feels to unbox you NEEO (Spoiler Alert!)
  • Can't wait no longer? Have a look at our SDK and get coding until your NEEO arrives
  • Start voting for the next features
  • Get to know me personally

 

To make my life a bit easier, I’d like to ask you to check if a similar topic has been posted before opening a new topic by quickly using the search function.

 

GUIDELINES

 

Thanks for being part of this!

Patrick

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  • Hi Guys. I have in order the white rabbit. When will I be contacted to make a choice in the colours. 

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  • Just received my Neeo

     

    there is no place here to start a new topic, so I am placing my question here.

     

    Is there a place where the company bothered to make a hookup/setup video?  This is NOT intuitive and there are cables which I am not sure I need.

     

    Not real happy with this at the moment.

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    • Oliver Solomon As soon as i heard, these are to follow, but currently not Available. What exact question did you have? It should be no big issue to help you.

      For Setup you require all of the Cables at the Brain, that where delifered with the Packaging. Means, you need to hook up the Power Cord (Best with the Ferrit clamp installed at the USB end) and also provide the RJ-45 Connector to the Brain and your Router, this cable can be unplugged later but is required for initial Setup.

      For the Loading Base there is a second USB to Power Port Adapter available.

      The One with the Big DOT at the end and an 3.5mm Headphone Jack on the other end, is an IR-Blaster and is only required for Remote sending of IR-Signals. Can be Setup but is not mandatory!

      If you like to see a short Instruction Niels de Klerk made one available in Youtube witch covers also the basic Setup you can find this over here:

      https://www.youtube.com/watch?v=vDJpgunzVLE&t=372s

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    • Markus Mahr Have never seen that video. Unbelievable impressive of the professionalism!

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    • Oliver Solomon 

      https://support.neeo.com/

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    • Markus Mahr 

       

      so manu issues.  First the remote says it can’t communicate with the brain.   Even after pressing center button on the brain

       

      also the remote stays  lit up

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    • Oliver Solomon you can try the following :

      Hold down power for 10 seconds, then remove the finger and press Menu and power together until you see the screen for pairing again. Follow the instructions, if this doesn't help, reply here and a recovery Methode can follow.

      According to your picture, the WiFi setup was not correctly transferred to the remote. It can also help to redo this on the Brain!

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  • Is there a way to reverse the need AND REMOVE IT FROM MY SYSTEM OR CAN I REMOVE THE recipes?  there seems to be a problem with my preamp/processor for may home theatER AND AppleTV does not work properly at all.

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  • Hi, I just discovered your products. They look very cool! I'm located in the U.S. and unfortunately, the YouTube video is not viewable here. is there an alternate vide for US?

    Thank you!

    John

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