The future of NEEO

Now that I've had my NEEO remote for almost half a year, I think it's time for a quick resume.

The good stuff:

  • Hardware feels solid and very well built.
  • IR capabilities of the brain are great, it almost never misses a command.
  • Does control the basic functions in my set up.
  • Great engineers

The bad stuff:

  • Doesn't control the more "advanced" functions in my set up.
  • My girlfriend still prefers using the original remotes over NEEO as it lacks features the original remotes have and it's not as reliable as the orginal remotes.
  • Assumption mode (for not so clever devices) doesn't work well.
  • HUE integration is useless
  • Spotify integration doesn't exist (at least for non-Sonos-users)
  • Almost no customization
  • Small team of engineers

The ugly stuff:

  • Battery life sucks... what happened to "NEEO goes months without needing to be charged"?
  • Still doesn't support Bluetooth (i know, i know... it's on the roadmap, but cmooooon)
  • No hand-detection
     

So for now, I'm still stuck using my original remotes and the NEEO... so instead of having less remotes, I ended up having one more... kinda sad, isn't it?

 

Now that you probably sent out most devices to your customers, and since it's been so quite around NEEO, I was wondering where the journey takes you now?
What are the next steps? What's happening on the software front? Where will NEEO be available for purchase? Do you consider your product to be ready for prime time?

 

Looking forward hearing from you!

 

Kind Regards
Patrick

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    • Jeff
    • Head of Customer Experience
    • Jeff
    • 3 yrs ago
    • Reported - view

     Hi Patrick,

    Thank you for taking time to post this and we appreciate your feedback.

    I have a few follow up questions for you, maybe we can resolve some of these.

    Patrick Borner said:
    Doesn't control the more "advanced" functions in my set up.

     What are the "advanced" functions of your setup? 

    Patrick Borner said:
    lacks features the original remotes have and it's not as reliable as the orginal remotes.

     What features does it lack that the original remotes have? You also mentioned that the NEEO Brains IR capabilities are great. Are certain commands missing? What commands and for what specific devices? Our IR team can add these relatively quick.

    Patrick Borner said:
    Assumption mode (for not so clever devices) doesn't work well

     Assumption mode is also based on IR commands. Can you elaborate a bit more on why it does not work well?

    Patrick Borner said:
    HUE integration is useless

    Are you labeling this integration useless because we currently do not support the different colors? Is NEEO able to turn your Hue lights on and off?

    Patrick Borner said:
    Almost no customization

    We have an open SDK and API as I'm sure you're aware. What customization are you looking for without having to access an SDK or API? 

    How long does your NEEO Remote battery last? How often do you use it? This can fluctuate like any other battery operated device on the market today, it all depends on usage.

    Thanks!

    • Hi Jeff one of the issues Patrick Borner posted is an issue for me.

       

      NEEO as it lacks features the original remotes have and it's not as reliable as the orginal remotes.

       

      Apple TV is is a good example here, no track pad on the NEEO remote screen, I can’t use Apple TV in the same way on NEEO. (Trackpad) given Neeo’s incredibly display I can’t see why this wouldn’t be possible?

       

      Other issues are button arraingment. The game changer for me is when NEEO can mimic my original remote or close to,so that the user feels at home right away.

      • Jeff
      • Head of Customer Experience
      • Jeff
      • 3 yrs ago
      • Reported - view

      Jamie Moore Thank you for your feedback. You can accomplish all commands with the D-pad on the NEEO Remote. 

      When you say button arrangement, are you referring to the physical buttons on the NEEO Remote or the touchscreen buttons?

      Thanks!

  • Hi Jeff

    Thanks for your prompt response, I really appreciate it!

    Please let me try to explain my "issues" a bit more in detail.

     

    Advanced functions & lack of features

    1. On my Wingo TV remote, there is a command to fast forward/rewind. Pressing these buttons several times, changes the forward/rewind speed from 2x/4x/8x/16x. On the NEEO remote there is no such command. (also not possible with on-screen buttons)
    2. There is no "TV Guide" command that can be added to the on-screen buttons (I know, there's longpress on "OK", but not everyone knows that (guests, friends, kids, parents).
    3. Being in the TV Guide, long pressing on forward or backwards stops going forward/backwards after a few seconds, meaning I have to keep clicking all the times in order go back or forwards in time. (With the orginal remote i can just keep pressing the button.
    4. When using WebOS, my LG TV remote has a "My Apps" button, that brings up my WebOS apps, that's also missing. (LG 65UH600V)
    5. When in Netflix (on my NVIDIA Shield 2017 with FLIRC), STOP button doesn't work, I have to use "BACK".
    6. When in Android TV, there's no "Microphone"-Button to bring up the search field.
    7. Changing sound setting on my Sony STR-DN860 also requires me to use the original remote.

    Sometimes, and this has nothing to do with lack of features or advanced functions, it kinda loses connection to the brain and I can't control anything with the NEEO anymore, or the volume control doesn't work anymore, so I have to go back to using my orginal remotes, which is frustrating and doesn't really help convincing my girlfriend of using NEEO over the original remotes.

     

    Assumption mode

    My Wingo TV box is the not so smart device. When I start watching TV using Wingo TV and then switch to other recipes, Wingo TV box stays powered on, as it's supposed to in assumption mode, but sometimes it even stays on after powering off the current recipe.

     

    HUE Integration

    Yes, I just think the current state is useless. I'm sure you are aware of this anyway as you're probably working on a more sophisticated integration already. 
    I had the lights integrated, but removed them again as the controls are just to basic at the moment.

     

    Customization

    Following customization I'd love to see:

    • Rearrange icons/commands on the screen
    • Easily change the names of on screen buttons/commands
    • Easily change icons of on screen buttons/commands
    • Rearrange shortcut screens/buttons/commands
    • Change the order of shortcut screens
    • Change font size
    • Dimm brain LED
    • Change background

     

    Battery life

    I can't tell you exactly how much screen on time I have before it needs recharging. I'd say after about 10 days I usually have to put it back in the charging dock. The remote is being used more or less daily, screen on time I'd guess would be around 2-4 min per day.

     

    Kind Regards

    Patrick

      • Jeff
      • Head of Customer Experience
      • Jeff
      • 3 yrs ago
      • Reported - view

      Patrick Borner Yeah no worries :).

      Most if not all your concerns that are listed in the "Advanced Functions & lack of features" I believe can be solved by our IR team. With that being said, I forwarded to them so they can look into it and see what can be solved. I should have something by tomorrow.

      Patrick Borner said:
      loses connection to the brain and I can't control anything with the NEEO anymore, or the volume control doesn't work anymore

      This is concerning as this should never happen. When this occurs, do you get any type of error message on the NEEO Remote screen? If so, what does that message say?

      Patrick Borner said:
      Assumption mode

      You can handle this in a couple different ways to prevent this from happening. This is also not an issue, you have to tell NEEO to power off specific devices. You can solve this by adding the power toggle as a shortcut to any recipe or add the power toggle command directly into the recipe. 

      Patrick Borner said:
      HUE Integration

      While we don't support the different colors yet, we fully control the Hue lights with on/off and dimming them. Color support should be available in the next couple of firmware releases.

      Patrick Borner said:
      Customization

      In the next firmware update, we already included the ability to rearrange the recipe screen in the NEEO Remote. You will be able to determine what screen you want to be displayed first and in what order too. 

      You can accomplish the font size with the SDK/API.  As for the other requests, I love some of these ideas and I highly recommend you add them to our voting section. The number of votes they get will determine how quickly we add them. Obviously, this does not mean we will not add it, the voting helps us prioritize what the community really want

      In regards to the battery life, 10 days does not seem that far off from what I am seeing with mine too. If your NEEO Remotes battery was losing battery life in a couple days I would be concerned. 

       

      Thanks!

      • Beni
      • Beni
      • 3 yrs ago
      • Reported - view

      Jeff 

      Customization

      In the next firmware there is really only the possibility to re-arrange screens available???

      As it already took months of developping I expected at least customization for all things in the GUI as rearrange screens, hide screens, change icons, change labels, change background and most important smooth scrolling/swiping. 

       

      Battery life

      My battery life is also around 7-10 days with minimal usage. But this is FAAAAAR away from the advertised battery life of "months without needed to be charged". Can you comment on that if NEEO will ever reach this with further firmware releases?

       

      Thanks.

      • Jeff
      • Head of Customer Experience
      • Jeff
      • 3 yrs ago
      • 1
      • Reported - view

      Beni Hello!

      Yes, in the next firmware update you will be able to rearrange the screens within the recipe via the NEEO app and it will be translated to the NEEO Remote.

      As previously mentioned, using the API/SDK you can customize a few different things. Let me get a list of what is possible and I will post it here. 

      I still highly recommend that you folks vote for your favorite items. This is how we prioritize adding such features. Since we are a small team at the moment we want to focus on things that will impact the majority of the community. Some of these things can be added relatively quick some cannot and therefore they take a bit more time to add.

      In regards to your battery life, keep an eye on it and let me know if it depletes well within a week. I understand what was being said in our marketing campaign may be different as everyone has different use cases. In either case, we are always working to help improve the NEEO Remotes battery life.

      Thanks! 

      • Jeff
      • Head of Customer Experience
      • Jeff
      • 3 yrs ago
      • Reported - view

      Patrick Borner Hello!

      Here is what I received from our IR team lead:

      Wingo TV: Reverse and Forward:

      Open NEEO application via mobile device> Tap on the Menu on the top right corner ☰> Tap on NEEO Brain> Tap Live IR Test> Enter the following code: RpbkZpQb8s > Tap Load ‘em commands!

      Let me know which of these live IR test works for the missing commands.

      In regards to the missing "Guide", is this for the Wingo Tv? If so, the Guide command is available. If you press the 'Menu' button on the NEEO Remote it will trigger the guide and long press will trigger the actual menu for that device.

      For the third issue, I need to consult with the devs as this could be related to something. 

      In regards to the LG Tv, we were able to fix it. Please delete the device and re-add it. Let me know if the 'My apps' button works now.

      For your 5th topic, this is the feedback "That's the mapping on the FLIRC. He has to change the config file of the FLIRC".

      We need the make and model for that Android Tv so we can look into this command.

      For the Sony STR-DN860, which sound settings are you referring to? Modes, Levels of the channels or possible something else?

      Thanks!

  • Please let me add my two cents...

    HUE Integration:

    Totally agree it's useless. Nobody who's into the HUE System and using it  for his home as the number one lighting soulution wants to dim or swtich SINGLE LIGHTS (not even speaking on the hassle of ADDING single lights). In my living room I use six different hue lights. What's needed is supporting all scenes that teh hue bridge offers. And to freely add or remove these, also to rearrange the scenes on the touchscreen.

    Batterylife:

    For me it is "OK" although far, far, FAR from what was promised. I usually  have to recharge the remote one a week (at least). Not at all better than my Harmony Ultimate. I totally can live with that, but still, far from what was promised.

    Stupid devices:

    Fortunately I only have one stupid device, since the last software update this one works for me. Still I cannot understand at all NEEO not wanting to add an option so users can decide whether devices stay switched on or not after switching to another receipt. 

    My conclusion:

    I can live with NEEO. It works day in day out just as any other remote. But without magic or being anything special aside of being engineerd exceptionally good. As so many before have said: bluetooth is missing, hand recognition is missing and the "smart" setup isn't that smart after all. Batterlylife is just "OK", HUE integration is useless and both IFTTT and/or Alexa integration is missing or just not working. It's nice to just need a few clicks to ad a new device and its recieps - but users need to have much more customization options, if they WANT to. So right now NEEO is just a good looking ordinary universal remote.

      • Holger Schmidt
      • Blogger, Tec Geek, Cat fan
      • Holger_Schmidt
      • 3 yrs ago
      • Reported - view

      Dave H I don't want to DIM lights; I want to have access to all my scenes with one tap. It happens about once a year I want to adapt brightness of a single bulb or all of them in a group :-/

    • Holger Schmidt Scene and color control are desperately needed, but your original post read that you could only dim or switch "SINGLE LIGHTS".  Just wanted to make sure you and others knew that groups can be dimmed.   I guess I am "not into the HUE system" as I use this feature quite often.

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