NEEO Remote Not Charging

I used my remote last night then placed it on the charging base like always. Today when I went to use it, it wouldn’t turn on. No lights, no screen, nothing. Tried unplugging the charging base from & plugging it in elsewhere, still nothing.the iOS app works but no remote. What gives?

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  • keith ellis Try to Force Reboot your Remote by hold down the Power Switch for 10 seconds, then relief the pressure and repress the button for 1 to 2 seconds. This should bring up your remote again. There is a known bug when the remote is on the charger and something occures then the display gets crashed and stays black.

    If this doesn't help, repost here!

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  • I tried it multiple times & still nothing happened 🧐

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • 1
      • Reported - view

      keith ellis Can you email support@neeo.com ? We'll get a replacement NEEO Remote going for you :).

      Thanks!

      Reply Like 1
      • keith ellis
      • Life's full of un important choices
      • keith_ellis
      • 1 yr ago
      • Reported - view

      Jeff Sure will! 

      So it’s just dead? Any idea what happened to it?

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      keith ellis The issue is software related, we have identified the issue and will be in the next release :). 

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      • keith ellis
      • Life's full of un important choices
      • keith_ellis
      • 1 yr ago
      • 1
      • Reported - view

      Jeff ahhh.

      Thanks for helping me resolve it!

      Reply Like 1
  • Mine also won't charge anymore, I'll see the battery flashing when I put It on the charger, that's all ....

    I'll tried the 10 seconds to reboot but nothing at all 

    Changed chargers, both seem working but, when I get any display, the remote says that the battery is at 100% 

    Anybody ?

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  • I already did, thnx !

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