NEEO is in BETA mode, but out of warranty soon????
I've been waiting around 5 years from first invested in this device, based on an amazing marketing pitch and great features. The problem is, it still doesn't have the feature I was looking for the most.
HAND RECOGNITION - this is to help all family members in my house who have varying levels of comfort with technology.
IR LEARNING - not really necessary if the device DB is complete, but when the database is not, it becomes a major hassle to have to visit a forum. I waited over a month to get a working device
CUSTOMIZING HARD KEYS - I have been able to do this on my Harmony for YEARS
CUSTOMIZING SCREENS - My first touchscreen Harmony from nearly 10 year ago allowed this
....A LOT MORE
The problem I have now, reading the other posts about screen issues, unreliability, etc....is that that the device is either just ending, or soon will be ending warranty. Yet, the device is STILL IN BETA?
Will you be extending warranty for everyone who is still waiting for you guys to get out of the BETA stage?
Thank you for posting. What makes you say that your warranty is ending? Can you share a link where this was posted?
Outside of Hand recognition, IR learning, Customizing the hard keys, and screens what issues are you having with your NEEO that would be warranty related? Are you experiencing hardware issues?Reply
Sameer 5 years ago? At that point NEEO was not even sketched on paper and there was no company. ;) Let me answer your questions:
You assume the device is out of warranty soon? Not at all the case! Even-though nothing like this was promised in the original crowdfunding campaign, we decided to offer everyone, including the backers a 24 month warranty. You are welcome ;) PS: We publicly announced so. So this should roughly give you another 12 months of warranty. (the crowdfunding units shipped roughly 1 year ago)
Hand recognition - We stated (before even shipping) that we will focus on other features. To set your expectations right: there is no guarantee this will be activated, the sensor is there for possible future use but we have a clear focus on other developments. FYI -We offered refunds -before we even shipped- to anyone. Keep in mind: whilst the device we delivered was very similar to what we had in the original campaign - things can always vary from crowdfunding video to the actual product. I personally receive a lot of products from campaigns that I back that look 100% different when they arrive. It's part of the journey. In our case we were able to match the big majority of our original designs and ideas, had to give up only very few (and went even more extrem than planned and added others).
Regarding your other points: Customizing hardbuttons: I'm pretty certain we will allow some level of re-assignement not too far down the road. If you have a very specific case you worry about please send me a direct message and I might find a magic way for you to do so already today. Customizing screens: check out the latests releases and release notes. We have added many options to do so and we will keep adding even more customization options. I'm among the beta testers of the coming release and I can tell you that much: you can look forward to it.
IR learning: This is a (among many others) feature that will strongly benefit form the PRO version we just launched. The PRO comes with the option of adding custom IR drivers. This is the first step towards the feature you are requesting. In the meantime (and even once the internal learner is activated) I strongly recommend to use the "concierge service" Andy and the team are providing for all IR codes. One last thing regarding "it's still in BETA" - this is incorrect. The public version you are using has nothing to do with Beta. Beta is a separate group of users that do a lot of testing before any release becomes public. Thanks & I hope this answers your questions.Reply
- No Google Home integration (I currently use this integration to make life easier for my mother with my Harmony Hub setup). She just says the activity and it does it all. Neeo promised this,
When was this promised? I must have missed it. Thanks.Reply