It's Been a Week - My Thoughts and Impressions - UPDATE 27/01
*Warning - this has turned into a long review...*
After 2.5 years, I finally picked up my NEEO here in Iceland on the 15th November. Some of you may remember I have been quite an active voice in the comments section and I have had a variety of interactions with the team over the years - some good, some bad. It was therefore great to finally have the product, but as I've mentioned in other posts, my circumstances have changed a lot in the years since backing it, so my excitement levels weren't as high as they had once been. This is purely because my plans for an IOT connected house are on the back burner following an international relocation. That said, I did want the NEEO to replace the current 5 remote set up in our family living room. There are 4 of us using the set up - me, my wife and my parents. In order for this to be a success we all have to feel comfortable using the NEEO in favour of the 5 remotes. We are controlling a TV, soundbar, Roku, IPTV box and blu-ray player - nothing complicated.
As others have said, the initial impressions are very good. The packaging and hardware certainly indicate an extremely high quality device. The un-boxing experience is good. I didn't really need the quiet room and a favourite song to get enjoyment out of it...(those who have received their NEEO will understand this) but all the same it was a nice un-boxing.
I'm fairly technically minded when it comes to setting new things up. Setting up NEEO was fine. I plugged in the brain to my router and followed the instructions on the app to pair the brain and remote. I also updated the firmware without any issues.
Adding devices is relatively straightforward. I have posted some of the issues I have found with my devices in other posts. I was impressed that my obscure IPTV was added very quickly by the team. Unfortunately, my pretty new and certainly not "stupid" LG OLED TV is classed as stupid. The team is looking into this so hopefully they'll have a fix.
Using the iOS app to get things working is pretty easy. There are some extra taps and steps required for some parts of recipes which I wouldn't describe as intuitive. For instance I cannot find how to add a "Show Controls" function for some of my devices when editing a recipe. I'm sure someone will tell me on here but this will lead to a point later on in this post.
Once the recipes and devices were added I picked up the remote. Pressing "TV" to use the TV starts the recipe and brings me to the "Stupid Devices" messages. I have posted my thoughts on this already but I'll say again - I do not like this implementation at all. It provides false flags in my system and encourages you to toggle devices that do not need to be toggled. For me, I can tell if the soundbar is on/off. For my parents, they don't necessarily know and follow blindly what NEEO suggests. This results in inadvertent power toggling or input switching which is confusing for them. Sure they can learn this but it is far from intuitive. I get why it was done and I appreciate Raphael has said this is being looked at and potentially changed, but it isn't one of the things that "just works".
I actually find the recipe screens not very useful on the remote itself. The first 2-3 swipes are usually "Stupid Device" messages and then it may be another 2-3 default page swipes (e.g. favourites, coloured buttons) before you reach the area where you can add your own shortcuts. There is no way to edit the order of these pages and unfortunately I haven't found any of the default selected pages useful for my use cases. I'm sure some might but I haven't.
I have therefore been mainly using just the hard buttons. They work as they are supposed to but I will echo others who have said that they would like back-lighting and customisable hard buttons. I know NEEO have claimed in the past that they feel the design on these would have failed if you had to have lighting to show you the buttons (i.e. it should be natural). Well I'm sorry it's not. I'm sure in time new muscle memory will form but in a dark room (it's winter in Iceland so always dark) I need to look at what the buttons are. As do others who are learning the remote for the first time. My parents are not just going to pick up the remote and know what the buttons feel like and start pressing. They are going to put on their reading glasses, spend an age squinting at the buttons and then slowly press them all to see what happens. It would therefore help if they were lit!
We all also need to know that in my Roku recipe for example, pressing the "menu" button takes us to the Roku homescreen and pressing "home" takes me to the NEEO remote homescreen. This is the opposite of the Roku remote system - not a big deal but something that needs to be learned. Unfortunately I have watched first hand the confusion this can cause with my parents navigating Roku, pressing home on the NEEO and then finding themselves in a different menu on the remote. They then press "Roku" to get back in and it runs the recipe from scratch, often toggling my "stupid devices" on or off or changing inputs.
To try and counter this I have edited a number of the recipes to remove some of the unnecessary "Stupid Device" commands being sent but it's still not solved all of them.
Similarly, switching recipes is currently a chore. I have outlined this in my issues post but in short, the "Smart Delay" feature, and known bug, means that switching from watching something on Roku to IPTV takes an absolute age because I have had to add a 15 second delay to the recipes to allow for the time it takes to TV smart features to load when it is switched on. It isn't a big deal when switching everything on for the first time but when trying to swap between different devices when things are on, the delay is confusing and you are left wondering if things are working correctly. I know this will get fixed but right now it makes the remote very frustrating to use. My family all moan how slow it is.
I will say that navigating around is decent when everything is set correctly for each device. I would say 90% of the use has been via the hard buttons on the remote. The currently state of the software design has rendered the touchscreen as something I'm reluctant to use, other than to choose the recipe/device.
Other impressions. The battery life is not going to last the months that were claimed. I had fully charged it the other day, took it out of the cradle and left it on the side for the day, without using it. The charge was at 89% when I picked it up. 11% a day is fine but it's not the months long claims we had. It doesn't matter because it can just sit in its cradle.
The support on Planet NEEO is good. It does however bring me back to a point I made above and that is that using NEEO requires a lot of learning and troubleshooting in these forums. Someone will no doubt tell me how to get the "show controls" command into the recipe which is great. However, it should be obvious already, without having to place a post here. Looking at posts here it is clear that people are having a multitude of issues or questions that need answering. It is almost exclusively all software related too. This is good, because it means it can likely be fixed. But it is also not what we all believed we were getting when the NEEOs were delivered.
This leads me to a point which may not be very popular. I feel that unfortunately NEEO have over-promised and under-delivered and right now we are beta testers for the remote. Hear me out before you jump on me here.
Throughout the campaign and the many monthly updates we were given, we were constantly reassured, in some form or another, that this was a "game changer" or that it "just works". A huge number of superlatives were used throughout every post to describe how great everything was. Award shows were featured prominently as were NEEO's many appearances at trade shows. Everything was painted as amazing and ground breaking, despite the delays. In private emails and conversations with me, it was the same story. I would be amazed by this device and the potential and if only I could see it for myself I would understand how great it all was. This message was repeated over and over to backers over the 2.5 years and therefore the expectations were set very high by Raphael and the team. Having now had the remote for a week I am sorry but it is not what I was promised. NEEO, you set the expectations at a level that were almost impossible to meet and unfortunately I feel they've been missed by quite a long way.
This product is not intuitive to use out of the box. If an average person bought this from a store and wanted it to "just work" I think they would be disappointed. I have actually tested this with my family and can see how hard it is for them to use. It feels like a beta product and that we are acting as beta testers for NEEO right now. I don't personally mind this too much - I would prefer to have had a choice in the matter but I am willing to provide input to improve things for my benefit. I'm pretty convinced however that people would have been expecting things to be a lot further on than where they are and there would be plenty who do not want to have to troubleshoot through things. Someone else posted for example that it felt like we were being used to populate the IR database and I can understand this sentiment too.
I understand and applaud that improvements are being made and Raphael posted an update himself regarding the issues I was having. However, if you read through, it's a lot of the similar superlatives. The "awesomes", the "powerful", the "better than the competition" comments - I'm sorry Raphael, I don't mean to nit pick like this but it just feels a bit empty now. You promised so much to me personally and to all the backers and I just don't think you've hit the marks you set for us. I get that you believe in this and want to develop things successfully but it may be time to pause with the "we are the best" type comments and focus on what needs to be done to ensure this doesn't fail. I am really impressed with the service so far on Planet NEEO but it makes me very nervous for the company that so much has to be fixed on a product which is now technically available to customers. Similarly so many of the promised features (hand recognition and other product integrations) are not available. This doesn't affect me but I'm sure others would be annoyed by this greatly.
Look, I don't underestimate the huge undertaking required to match hardware and software seamlessly either. But I would point out that my expectations for how well NEEO would seamlessly work were set by you during the campaign. I think it was a big mistake because my genuine first week impressions are of slight disappointment. Even though I didn't necessarily think things would be perfect, it was hard not to expect more based on how you sold it all to us.
Perhaps NEEO offers some solid competition to the likes of Logitech in its current state. If so, that is not to be sniffed at and it is a great achievement. It is not the replacement wonder product that was promised for the last 2.5 years. As things stand, my NEEO is sat charging next to me in my computer room as it isn't ready to replace the 5 remotes in my very normal/average set up. I look forward to the updates that will surely come but I feel strongly that I need to post this today in the hope that it provides some benefit to the team. I would urge everyone at NEEO to reconsider the communication strategy that markets everything with a superlative. I would also encourage a little introspection - the confidence that Raphael has in NEEO is certainly necessary but I think has sometimes bordered on, dare I say, arrogance, that we would all be amazed by our NEEO's. It's great to have a leader who has genuine belief in their product but this would have been better off being somewhat undersold at launch giving us a much more realistic expectation of the status of the software in particular.
I write this (now very long) review with the best of intentions: To describe an average user's first experiences and impressions on the remote based on 2.5 years as an active backer of the project on Kickstarter and regular communicator with the team. My criticisms are supposed to be constructive and I hope are taken in this way. I appreciate I have laid blame here on Raphael in particular but I hope you can understand where I am coming from. You asked us and me personally to believe in you and NEEO and therefore I think it is fair for me to say if I feel let down and why I do.
Please NEEO address both the software and communication issues before one of the big tech blogs gets hold of a remote for review. I don't think the review would be good at this stage and this is not what NEEO needs right now. I wish you all the best and will continue to look forward to being able to use my remote in the (hopefully) near future.
Thanks for sharing. I believe what you experienced was the broken experience people with stupid devices have. It’s certainly is not reflecting an average setup. The stupid device handling isn’t a great experience for some and we listened to the community. This part get not just improvements but also the smartener option. Give the driver team a day or two to fix driver issues (BTW informers driver issues will always exists in some setups). Even the players who are around forever have this issues. It’s a reality with IR. The thing that makes the different is how and how fast it can be fixed. I’m sure Andy and the team can bring you to success with your setup.
The new stupid device handling and the smartener are in the works so that last major Ui thing that was annoying for some will be gone. Until then the manual screens are there.
I agree that a non technical person won’t know whether or not the soundbar is on or off. This is at least as bad if you are in a assumption mode like found in some of todays remotes.
What we are coming up with is a „smartener“ based on the real status. Messing with some beta version of it. You will like it.
@ James Long I'm not sure if your comment 'There is no doubt in my mind that NEEO offers solid competition to the likes of Logitech in its current state.' contains a typo but if not I would disagree strongly that the Neeo in its present state comes anywhere near the functionality and usability of a Logitech. That's not to say it won't improve in time as many of its limitations are software based (though the lack of more hard buttons and backlighting is a big issue I think) but at the moment it is simply an inferior and more complex product. Anyhow, a great review which I'm sure mirrors many peoples feelings.
James Long said:
I just feel the tone from NEEO has been that it would be the all-in-one the solution we've all been promised and it isn't.
It isn’t for YOU right now. I understand and respect that. Certainly it already is that for many users today. But we care equally as much for YOUR experience and - we will get yours fixed as well. Thanks
You will like it.
Raphael, thank you for taking the time to respond and I'm sorry I couldn't speak to you today. I appreciate you trying to identify the issues I'm having and you are likely right on the technical side. Please understand my point though is that my expectations for the device were set entirely by you during our interactions over the years, as well as with the updates you wrote during the campaign. I think my main issue is that after all the hype that you built, I have been disappointed by the experience. You suggested before that if I had actually handled the remote and experienced NEEO first hand I would understand better. Having now had the chance to do so I do not think that it is the solution that you had painted.
Look it's an amazing piece of hardware kit and the guys are clearly working all out to get the software side of things resolved but you have to understand the potential disappointment I feel after you had repeatedly asked me to be patient and believe in NEEO. You say again "you will like it" - what if I don't? This is the issue right here - setting expectations of what I will and won't like. I don't mean to be rude but it is frustrating to be constantly told that this device is incredible, will be amazing, is powerful. In fact a small part of me believes that I may be the issue because this should be an amazing experience according to everything I've been told over the years. Perhaps it's just me? But that wouldn't explain the difficulties my family have had. Or the other users reporting back with similar disappointments. I get teething problems in new hardware and software but this is not what I'm talking about.
You say my issues are not reflective of an average set up but my set up is exactly that - average. I'm only looking to control a few devices, stupid or not, I'm not looking to do much of anything. I had been expecting a seamless experience that could be picked up by family with ease but they are confused by it. That is where we are today.
I'm sure it will improve in time but please don't be disappointed, after spending 2.5 years hyping up a product to unrealistic levels, if users are responding on here if they don't have the favourable experience they were promised repeatedly. You set the expectations and have to stand by them. I am encouraged by you and your team's proactive approach to fixing things but I stand by my belief in the need for a bit of introspection. I think the disconnect between the expectations you set over the years and the experiences that some are having is a big deal and something that could be harmful to NEEO if it isn't resolved super quick. I continue to wish you all the best in your efforts to get this to where you promised it would be.
James Long said:
If an average person bought this from a store
Sorry for the issues you and others are having with "stupid" devices, fortunately all of my devices are "smart" and after having some commands initially added/updated, NEEO "just works" for my system (gear is in profile). My Harmony One, which for the last year, could not change AVR input when starting any activity, is long gone. That was my 3rd and last Harmony, as hardware failed on all. The firmware/UI definitely still has a long way to go meet all the features promised, but I believe it will get there faster than some think. It is statements like the one quoted above that bother me. You can't buy this in a store. I understand owners that are having set up issues and wish IR learning was available. If I had devices that weren't in the database, I may be complaining about this. Looking at it from NEEOs side, and what is best for when they do launch in stores and the community as a whole, I understand that they want to fix as many issues in-house, so that commands/setup is insanely simple when available for retail. I think the majority of people who will buy this in a store, aren't looking for a remote that they have to add commands to, and that's what they would get if we were allowed to do this now. Issues about backlit buttons (mentioned in this thread) or lack of play/pause hard buttons (mentioned in plenty of other threads) should not be relevant. The hardware is exactly as it was when Kickstarter began, and these things were not included. If anybody needed these features to enjoy their remote, they should have looked elsewhere. On a side note,I am amused that in the beginning, a great many backers were fed up with Harmony, and wanted change. Now all I read is people are pissed that it is different, or Harmony does it this way. Interesting. Buy a Harmony. I firmly believe, and hope, that the NEEO team will be able to have everyone's systems working in a shorter time than some think, but as everything in life, some will have to wait longer than others.
Dave H said:
You can't buy this in a store.
Last time I checked, you can pre-order from the NEEO website and submit your credit card details, which surely constitutes buying it from a store (albeit online).
This discussion seems pretty pointless. please understand that you are an early adopter, using a newly developed product never used on a large scale by consumers ever before. If you, looking back on the road behind us, still dont understand the enormous amount of work it takes to make hardware AND software from scratch, then kickstarter is not for you! i think that kickstarter even warns you about this before you participate.. yes promises where made, and broken, boe f#king hoe.. what you have in your hand is a bangi'n piece of hardware, for people who cant see the potential, or dont understand that this is the start of an other long journey (one we now can travel togheter) , go buy something else. if not, please give some constructive criticism and stop crying, omg..
James Long said:
it may be another 2-3 default page swipes (e.g. favourites, coloured buttons) before you reach the area where you can add your own shortcuts. There is no way to edit the order of these pages and unfortunately I haven't found any of the default selected pages useful for my use cases. I'm sure some might but I haven't.
I find the default pages pretty useless as well. It has been mentioned in many threads that re-ordering, and hopefully hiding, these pages will come soon. You can swipe the opposite way to get to shortcuts page with only one swipe.
A great example on having constructive criticism. I know the NEEO guys are taking this very seriously. I don’t own stupid devices so I don’t have the experience but it seems there are no users that like it and I’m sure things will change for the better.
I want to add to your post that most of the issues you are now having are driver related and I believe that even if it took NEEO an additional 5years that I believe the same issues would rise. The product database gets mostly better with every user and the driver team to support it. I would call these early adopter issues.
Could you also write a post like this after your driver issues are resolved? I bet that other things will come up but you will be leaning more to the amazing judgement 😊.
Agree with many of the issues you’ve identified James Long . My wife and parents in law also struggle to use it. I’ve got a similar set up with LG OLED B6 (not ‘stupid’), Marantz AVR, Apple TV, Virgin TiVo and PS4/XB1. The screen layout options or lack thereof are my biggest bugbear. I also am using the hardware buttons almost exclusively as the touchscreen is simply not that helpful or user friendly. Agree that backlit keys would have been helpful, but that was never part of the plan. Maybe V2?. Whether everything turns off when asked to is sporadic. The PS4 HDMI control simply doesn’t work. I’ve got around all this to a certain extent by removing HDMI PS4 control, and using my old remotes in conjunction with NEEO when I need to (ie to turn stuff on or off). One might therefore argue that all I’ve done is add another remote to my many remotes. Still, I have faith that bugs will be ironed out, and the hardware is nice. Fingers crossed!
Thanks for posting your thoughts. You’re not the only one. But I’m still hopeful it will all work out.
So, as a quick update, my remote remains waiting for the updates which I remain hopeful and optimistic about.
However, unfortunately in private communications with Raphael in the last 2 days I have been called "negative", "super negative" and "After having read about your expectation I doubt - even when we fix stuff you will be fully happy."
I have thought long and hard about whether to share any of my personal interactions here but I feel these represent perhaps the only parts I could share without causing damage to NEEO. I have also been asked multiple times to keep things confidential, despite not asking for the information that was shared nor feeling comfortable with the requests made associated with this confidentiality. I have no problem with respecting confidentiality and I have done a number of times throughout the campaign when requested to. However it isn't a demand that can be made to suit a narrative (which in this case was that I post only positive and optimistic comments on here or alternatively contact Raph directly) and I have felt uncomfortable with how it has been abused in communications with me. In saying I felt uncomfortable about this I was labelled as I describe above.
I am now disappointed to say the least. I felt my first impressions were constructive rather than negative and my only intention was to provide feedback that would be helpful for NEEO and for backers. After all, I only want my NEEO remote working. I have been a patient, sometimes enthusiastic and sometimes disappointed backer for 2.5 years and have only wanted the team to succeed and for me to get what was promised.
I continue to remain hopeful and also hope that Raphael perhaps reconsiders his decision to be the voice of NEEO in all personal interactions with backers. Some things are best left to professional PR people.
James Long said:
For me it made me feel that perhaps I was wrong in some way.
No way, you are not wrong! As said earlier I am also one of the people who has the same issues and only hope that NEEO does something with the criticism.
Even the effort & time you and e.g. Klaus Grosser take to write down stuff should be valued more than it now does I get the feeling. I also am not able to use NEEO in the short to medium term due to its limitations (too bad they are not able to give any ETA for the issues, but well, that was to be expected considering their previous communications) but I still take the time to post items here, e-mail back and forth with support and even talked a couple of times by phone about issues (for I think a total of more than 1 hour), hoping they will get it on the right track asap.
Having used my Neeo for a few weeks, I'll add my two cents into this discussion. At this point, I'm not having any specific "issues", but that doesn't mean I'm satisfied.
Thanks to the crew at Neeo, all my devices are now sufficiently supported and functional that it is possible for me to use the Neeo remote to do everything I need to do. However...
The sleek little metallic Neeo is sitting on my coffee table right next to a large, clunky, plastic 10-year-old URC MX-850 covered with dozens of buttons. I use the Neeo exclusively now, but my girlfriend still reaches for the URC every time, despite me having shown her multiple times how to use the Neeo. With the URC, every function she would ever need to use is accessible with only one or two button presses. Her ease in using the URC is largely because that device's software enabled me to program absolutely any function (or combination of functions) for any device onto any button or screen. In comparison, doing many things on the Neeo remote takes more button pushes and/or swipes, (clearly more than should be necessary). It was time-consuming and complicated for me to learn to program the URC and tweak it for all my devices, but once I did so, it's easy for anyone to pick it up and use it.
This distinction gets at the heart of my issue with Neeo: the designers apparently focused most of their attention on simplifying its programming, rather than on making its programming powerful enough to simplify its use for any individual user. I don’t necessarily want a remote that’s easiest to program. I want one that’s easiest to use for what I want to do with it.
To that end, here are the two most important things I think Neeo needs:
- The complete ability to control the screen and soft buttons. That goes not just for which screens appear (or not) for any given device but also the choice, position, and even size of every single button and/or shortcut on every screen, including what its icon looks like and the ability to edit what its text says. This alone could put nearly every button I frequently use onto a single screen in positions that correspond with how frequently I use them with text that isn’t overly cumbersome so other users in my household can easily figure them out. Because the hard buttons are at the bottom of the remote, I want the soft buttons that I use most frequently to be on the lower part of the screen, so I can reach them without having to adjust the position of my whole hand to reach the upper part of the screen. It doesn’t matter to me whether the folks at Neeo think that my particularly combination and position of soft buttons is common to any other users or even logical to them. What matters to me is that it’s the combination that works best for the way I want to use a remote with the combination of devices that I have.
- The complete ability to control what the hard buttons do. With so few of those buttons to work with, even one wasted button usage opportunity is too many. For example, I’d love to program the Neeo so that when my TiVo recipe is active, a long press on the OK button acts as TiVo’s Pause/Play toggle. (Somebody else might want it to be the Skip function instead.) And for my Blu-ray player, I’d like a long press on the Menu button to go to the top menu of the disc. (Somebody else might want it to toggle the Info screen.) And so on. It is simply untenable on Neeo’s part to believe that they can anticipate the best usage of these buttons for every user.
I’ve got a bunch of other wish list items (e.g. IR learning, etc.), but my two points above are what would go farthest in bringing the Neeo closest to my goal of usefulness. I am aware that some of these things are coming in a future firmware update, but I’d be surprised if that update gives me the full degree of control I’m asking for. Go ahead and surprise me Neeo.
I think the most needed is the IR learning, it should be there right at the start, although I read how Raphael explain, I still think thats the easiest way to fix most of the problem right now. I got the neeo remote week ago, I have a sharp TV, a settop box, a HDMI switch, apple TV and a optoma projector, I think it will be easy when first try to add those devices seen those not any special equipment, at the end I can only add the apple TV and set top box with full function, others just don't have a driver yet, so I come here and ask them to add those other devices and the teams reply fast and add driver in a day as I remember but those driver also just partly work, and we go back and forward for a few days now, and problems are still there, they just don't have the right code...........
I can add those devices within a sec when using a harmony remote with the IR recording, if the neeo have the same function from the beginning, their team will save so much time to answer question at the forum. As a user, we expect something just work, but I also don't mind to help, like share the IR learning code and upload it to the database, and the team can use those information to improve what they are doing, so everyone have the right code for the device, that will help building a bigger and better database. But right now we just sit there and wait for them to answer, I really hate that situation.
The best customer service should start at the product development, when the product is well design at both hardware and software side, your customer will just enjoy using it otherthen keep asking question.
Just give is a bit more time and if we don't fix it I will personally send you a check to refund you for your NEEO. You can also keep it
Jeff Does this now mean that it is company policy to issue a refund where functionality does not work as advertised or suggested, and this will be done without any expectation on the end user to return the hardware? Please confirm. I hope that refund is by a company cheque (check) rather than one associated with your personal bank account, as that really would be going beyond the call of duty as a NEEO employee! 😉
James Long Perfectly written and I couldn't add a single word, I'm sharing exactly the same experience. (also the reason I have not yet published my review of NEEO on my blog as it wouldn't help anybody to review beta-hardware.
What I want to add regarding the backlit keys: While I in the meantime indeed can use NEEO with closed eyes, thing is, to me, backlit keys LOOK way more high-end than non-lit keys.
Raphael The thing with the stupid devices (e.g. my SAT box has only power toggle, no discrete commands) is: I used three generations of Harmony Remotes and NEVER had any problem with any stupid device before. Sure, some didn't switch on occasionally but a simple tap on "help" resolved this. Far from perfect yet better then NEEOs current implementation. And just as James and Dillon mentioned later, I'm also not all that happy with the "stupid device" naming. After all especially non-tech-savvy users will not understand at all what this is about.
For me, right now, family is visiting. And sadly I know NEEO will stay in the dock for that time as my Mother in law (though iPad, iPhone, Mac user) will not be able to use NEEO. Interface is English and she wouldn't get past the stupid stupid devices screen (pun intended), it's simply not good nor fair nor logic to make users "pay" for a device manufacturer not having put discrete commands in their devices. Cause that's what universal (smart) remotes are for: Fix these kinda things.
Not a bad idea? I would have expected nothing less, this is the most basic of basics when you are involved in the sort of process NEEO is now in when the software is in its initial release.
Also, I cannot understand that NEEO is not able to give some sort of roadmap of functionalities/bugs you are working on, this keeps people interested and in the loop. Please be honest, it is not that you can't (because you obviously know what you are working on yourselves) but for some unknown reason you do not want to share it with the community. You fail to see this works really counter-productive because as said people loose their interest when they have no idea when 'their' bug will be solved or 'their' feature becomes available. And yes, we understand that this cannot be guaranteed but please remember that we are still here after that terrible KS campaign of 2,5 years so give us some credits...
Also, I cannot understand that NEEO is not able to give some sort of roadmap of functionalities/bugs you are working on, this keeps people interested and in the loop.
Yeah, this. It's ridiculous to not have any road map given. I'm using a number of products and pieces of software and the vast majority say what has been changed in a previous update, what is coming in future updates and when (roughly) those updates can be expected. NEEO's strategy is not normal
James Long said:
the DVD player remained on and recipe running.
That is odd behavior that the DVD recipe remained running, I have not experienced that, and normally the recipe should shut off, so I can't help with that, but am guessing it's a stupid device limitation if this always happens. However, the DVD player staying on is normal for how NEEO currently handles power state. To fix this for your IPTV, or any other recipe, you can edit the IPTV power on recipe to include a "send power off command to DVD". The same would apply for any device you want to shut down switching between any and all recipes.
James Long Thanks for this very well written post. I can say that I have exactly the same impression after using NEEO for just one day. However, my initial situation is different: I already own a unified remote (Philips Pronto), which is satisfying my needs at a very high level (let's say 95%). However, as the product line was discontinued in 2010 by Philips and my current remote shows some signs of aging (and relying on IR only), I was hoping that NEEO could be a good candidate to replace my old remote. Well, it WAS my hope... It seems I have to take the hard way for another expensive professional solution (Crestron, RTI etc.). Too bad.
I have no experience with battery life so far, but there is one thing, that is absolute key for unified remotes: Minimizing screen usage. The majority of commands should be done through the hard buttons with the display turned off (a backlit and about four extra buttons would be useful then). I use the display on my current remote only for activity jumps (to use another device) or for very rare functions on an activity. The display on the NEEO remote on the other hand, is always on when using the remote and it takes forever to turn off again.
they will have to sell their product to regular customers
There seems to be a misconception that the product can’t yet be bought by the general public. Anybody with internet access and a credit card can “pre-order” direct from the NEEO website. Based on a few comments I’ve read on Planet NEEO, at least some of those “pre-orders” seem to have been shipped recently. If so, NEEO have already processed orders and taken payments from “regular customers”.
In a 4 device setup consisting of Samsung TV, Virgin Media Tivo Box, Apple TV and Hue lights, I haven’t been able to get it to work smoothly without having to reach to the dedicated remotes to do simple functions like turn off or turn on the Tivo box for example which I haven’t been able to figure out if and how Neeo does it for example. So having seen the chance to order the Logitech Harmony Ultimate for only £80 at Amazon I just ordered that. I want to see how quickly and easily that will give me the truly single remote convenience I want. Not giving up on NEEO though, it will be a nice project to figure it out eventually, has a lot that I like about it still. If Harmony Ultimate doesn’t deliver it will be returned. If it does deliver my wife and family will appreciate it until I solve the Neeo puzzle. Most of it is probably me though.