Enable self learning of IR codes
It's nice that you try to add as many IR codes as possible, but there are always situations where it does not go fast enough or you don't support. All past great remotes (Philips and Nevo) had that and it nicely worked.
Just received my Neeo and it looks great but I must say that the biggest omission is an ir learning function. I have lots of odd little no brand devices which are never going to make it onto a db - air filter, hdmi switches etc and want to add these. My ancient Harmony handles them with ease - it really is a big problem for me....oh and the lack of Bluetooth control on launch is irritating to say the least. Sadly not impressed so far.
X X i'm sure somebody from NEEO wil reply, but they don't do any other reply then me or Niels allredy did.
If you look close at your remote then you find that the rmote currently runs Software 0.XX in the normal way all numbers below 1 are indicating a not fully featured Software, means, until you see 1.XX all promised features must be implemented. And it is not about that the team is not willed to do it. They just need time to do it. If you flip your Brain you see Names written on it, that are nearly all Members of the Team behind NEEO, if you count them here on planet NEEO you will come to 32 People with the @NEEO tag, that means, these are the only people involved in software, hardware, communication and everything else.
The Team is wonderfull and trys really hard to kill bugs and issues, but they are not Apple, AMazon or Google, so it needs some more time.
As you also allready sayed, the competitior to these remotes have more then 10 Years of experience in the hands of people, and nobody know how long they develope this product previous seling.
That is also the point: At the Kickstarter Platform you don't sell a Product, you back into a Company to bring such Hard or Software to life, not to sell you a fullfilled product. Maybe you will receive a reply by Patrick or even Raphael but it is their decision.
X X We have outlined quite a few times that IR learning is coming but not yet available. What Niels de Klerk and Markus Mahr are posting is absolutely correct.
Yes, currently we are a bit over 48h with handling device request due to the pretty big load of request due to European units being shipped. The whole device driver team is working hard to catch up and we will soon be below 48h again.
Thanks for helping us improve our database.
X X If you read hear, you will find many of open requests. The Team behind NEEO is only 30 people big, that means, sometimes the issues get steacked and sometimes it is faster to add a device, sometimes it is not. Also the Guys do not work on Weekends or Holidays, and that is their good right!
As talked earlier. And some of the Useres who answer to you are able to help here, and that is the reason you get a answere within a few hours / minutes sometimes. From side of NEEO, the only paid persons for this planet are Patrick and Emily, they both try hard to read, assign and answere every single post, but to be fair, they are two in front of 2000 so it can sometimes take time to get an "official" answere from NEEO. Also that is why some of us users try to link the right people to issue topics...
But if you don't whant such feedback, we also can ignore your topics and don't try to help you!
Let's all put the handbags down. Being supportive and collaboration tends to work better when you take the stress out. It's a small start up company who are working for the better of all their customers rather than the individual. I have at time been frustrated with the communication however getting angry about it wouldn't have improved the situation. Let them get on with their jobs and be thankful for any communication.
Guy Curlewis said:
Let's all put the handbags down.
I'm guessing handbags is a regional term for boxing gloves, but it has a very different meaning here in the US. I have visions of old ladies swinging their purses at Neeo staff people.
Let's calm down here, hitting on each other does not help anybody in our opinion.
X X I don't have anything more to add here than what has already been said by the all the users trying to help you out here. There have also been many threads concerning this topic where we have posted answers from our side. Here is an example. This is also how Markus Mahr has gotten all the information he is sharing.
I will check with Andy again if he had a chance to add your devices.
Andy hello, is it possible to add the remote of my Puzhen SHA Aroma diffuser ? Ok, it's a strange request but it would be great if i could integrate my device in recipes ;)