Known Issues (Release 0.51.13)

It has been requested that we do a summary of the most important known issues with the current software release for NEEO. I will update this post for every release.

So here we go:

 

FLICKERING ON NEEO REMOTE

In some rare occasions, a few UI elements on the NEEO Remote are loaded twice. This can appear as a short flickering on the display. Our developer team already has a fix in the works so this one should be resolved in the next release.

 

SMART DELAYS

Currently, Smart Delays can only be decreased but not increased. User specific increases are being ignored and replaced the actual setting from the database.

If the delays for your device are not working correctly, please let us know the correct delays. We are happy to add this to our database so it's even better. This fixes things not just for you but the delays will then work correctly for everyone who owns such a device.

 

NEST THERMOSTAT

Support of Nest is currently disabled, will be reactivated once completely fixed. Reason for this are resulting random issues which seem unrelated to Nest and therefore may cause bugs/reports which can't be reproduced.

 

INTERNAL TV TUNER AUDIO OVER EXTERNAL AVR

When using the internal tuner of a TV in combination with an external AVR (Audio Video Receiver) the automatically generated recipe does not turn on the AVR. You can manually correct this by adjusting the recipe.

 

OBLIGATORY ASSIGNMENT OF AUDIO DEVICES

Currently, it is mandatory to assign audio devices to a TV/projector to a source device (i.e. Radio). This does not make sense when you need audio only and not image. This can be fixed by manually editing the recipe after going through the automated wiring.

 


Updated: August 24th 2018

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  • Hi Patrick, just wondering weather the changes in Nest last year for 3rd part controls through things like open hab or smartthing now requires a developer account to gain control has this impacted on the Nest release at Neeo’s end?

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  • Patrick

    Don't forget to add bug with disapearing  backups after reset!!!

    Reply Like
  • Thanks for posting these.

    I've seen the flickering issue (weird, but minor), and the issue where the initial button presses might not be recognised if you press them without picking up/moving the Remote (a bit more annoying, but can work around it).

    There a very minor cosmetic issue on the Recipe screen animation.

    1. Launch (say) a "Cable" recipe.
    2. Hit Home to go to the Recipe screen
    3. Press "Cable" to go back to the current recipe.

    When the recipe screen slides in, it'd be nice if the "Cable" / power UI bar (don't know what it's called) disappears before the animation, instead of waiting for the animation to finish and then going away. Like I said, it's very minor. :)

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  • I have a problem with radio stations in sonos...  are not launched neither in “instant favorites” or “my sonos”, once launched from sonos app I can stop and play from the neeo, but it’s imposible to launch then directly

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  • Patrick Since updating brain and remote, the favorite icons for my cable box take an extremely long time to load (1-5 seconds) and each time I swipe back to the favorites pages they have to reload again (taking the long time to reload...again).

    Reply Like 1
  • zwave Controller IS Not possible to reset

     

    Hue still Not Working

    KODi still Not Supported

    Are You working?

    Reply Like 1
  • REMOTE NOT WAKING UP ON KEYPRESS IN SOME OCCASIONS

     

    Patrick this is more annoying than you think, usually when your sat on the couch scrolling through channels you’re holding the remote. After a few seconds it goes to sleep, if any hard button is then pressed it doesn’t respond as you know. A shake of the remote wakes it. But it needs sorting I think a lot of people are going to be frustrated with this bug.

    Reply Like 3
    • Jamie Moore i to have this very same issue and I don’t recall having this problem prior to the update and it needs looking into 

      Reply Like 1
    • Neil Farmer hello! same here, was not having this issue before, quite annoying

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  • Patrick

    Thanks for posting, some feedback:

    REMOTE NOT WAKING UP ON KEYPRESS IN SOME OCCASIONS

    I personally don’t mind if the screen would stay dark when only using hard buttons, in fact when I am watching a film using my projector and made the place as dark as possible the light of the NEEO screen is actually quite bright so I find I turn it upside down ... in other words I’d actually prefer it if the remote screen did not wake up when all I did was make a volume adjustment. Shaking or using the touch screen could then light the screen. People have different preferences so maybe you could offer us a user setting on this behaviour of the remote.

    OBLIGATORY ASSIGNMENT OF AUDIO DEVICES

    I don’t mind fixing recipes but I have an issue with the limitations of recipes we create from scratch, something I thought was also a known issue. E.g. my Disc recipe works fine for watching blue rays but I use the same player for listening to CDs (or SACD) in which case I don’t want to turn on my projector. Creating a separate recipe does not allow me to choose volume controls, or differentiate between launching and powering off, or picking an appropriate icon, etc

    Reply Like 2
    • @Geert Van Der Linden The issue is Greet, if your holding the remote and there screen dims/blacks out the hard buttons become unresponsive until you wake the remote.

       

      ultimatly users should be able to customise this for users experience but the bug needs to be addressed first.

      Reply Like
    • Jamie Moore 

      I got that, but also realise now I was suggesting something not related to the actual bug ... I agree with you of course that bug fixing takes preference over nice-to-have customisation features

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  • After the update my hue is not working via my neeo. What can i do??

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  • Is there a known issue with battery life in this release?  Ever since updating my remote battery went from lasting a week to lasting 2 days.

    Today I don't think the remote will last an entire day. I had 93% battery at 8am before leaving the remote unused and undisturbed all day on the coffee table. At 7pm the remote had 31%. The battery was never stellar with a week of very low usage. After the latest firmware the remote battery life has become unacceptable.

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      • Tom H
      • Tom_H
      • 9 mths ago
      • Reported - view

      Update: After a reboot (power+ok buttons) the remote battery shows 36% life. That is a 5% improvement from what was displaying before the reboot. Still not acceptable to lose 60% battery when left undisturbed for 11 hours.

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    • Tom H I’m getting around 4 days usage before recharge after the latest firmware update. Prior to that I was getting 7 or 8 days usage between recharges. May give a reboot a go and see if that makes any difference.

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  • Here’s my list of problems after the update. Some existed before the update. 

    1. I no longer have the ability to control my remote via Alexa where before I could turn recipes on and off. 

    2. Where before my remote would freeze and not boot it now often restarts by itself. 

    3. Once every few days my remote will start sending commands as if I’m holding down every hardware button at once. This usually results in the volume turning up to max without the ability to stop it. A reboot of the remote fixes this. 

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  • My remote reboots daily. I just tried to run a recipe (remote was previously in charger and hadn't been used since yesterday) which involves my TV and Receiver and the volume ramped up to the max. I was unable to mute the receiver.  First time that has happened.

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  • Patrick is this (video attached) what you mean by short flickering? I have this effect since the last firmware update.

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    • Patrick  as a short update, this does not happen always, and mainly after I remove the remote from the charging cradle. Is this the flickering that you are talking about or is that a hardware defect?

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  • I’m experiencing a new issue since the update when I run the Nvidia Shield Recipe it shows the Nvidia Shield controls instead of the TV controls which I’ve selected instead. I have to then back out of and then click on the already running NVidia Shield recipe and I now see the correct TV controls. 

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  • After upgrading my Neeo Sonos is not working anymore. See screenshots. Rebooting brain, remote and Sonos controller doesnt help. Any suggestions? 

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  • Jeff  For Chromecast, I don't see anything as either 'fixed' nor as 'known bug' -- so I'm wondering if Chromecast pause/play works yet?   Mine works for 60 seconds then craps out...     I guess I'll soon see if it is any better with the update!

    Reply Like
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 6 mths ago
      • Reported - view

      Bill Kaczmarek The issue is more with CEC than with Chromecast. I will pull in Patrick so he can update the blog post.

      Thanks!

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    • Jeff  😀 so far so good!...  Both LIFX and the Chromecast play/pause are working initially (not new).  So fingers crossed that they are still working on day 2 (which would be new!)

      (I'm actually away for 6 days... but will try in a week when I get back)

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      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 6 mths ago
      • 1
      • Reported - view

      Bill Kaczmarek Some background information: The chromecast is quite a challenge when it comes to the HDMI CEC bus. This device seriously over-floods the cec bus and can cause troubles for all other CEC enabled devices. There are already some IP based Chromecast drivers out there which can be used with our SDK.

      The target is clear, we want to control the chromecast over IP rather then CEC. I can not yet exactly tell when the driver will be integrated though.

      Reply Like 1
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 6 mths ago
      • Reported - view

      Bill Kaczmarek Thank you for the update! Did you get to read Patrick response in regards to Chromecast?

      Thanks!

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    • Jeff  yes. They are moving towards IP.  Got it. Thanks!

      So I guess I shouldn't be too optimistic yet....

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    • Patrick Jeff  Happy to say that the Chromecast play/pause is still working for me.   

      LIFX is again useless though.

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  • Preparing firmware update for 4 hrs!!!! Downloading images. Brain got 0.50 but remote dont work! 

    ok + power off didnt help! What can i do???

    Reply Like
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 6 mths ago
      • Reported - view

      Guido Steinhauser Hi! Is your remote still not working? Also, is your remote stuck in a loop or is it completely unresponsive?

      Thanks!

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    • Jeff now it works. remote stucked in a loop. Bring the remote control near the router or connecting the brain via cable has  helped.

      Thx

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      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 6 mths ago
      • Reported - view

      Guido Steinhauser Thanks for the update. Do keep me posted should anything change :).

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  • If your brain was included in a zwave Network and You unplugged IT after plugging IT in again the zwave Network IS Home but your primary secondary Controller say ist still there all zwave device are gone too. Patrick Niels de Klerk  can You Help ne how i can exclude IT now????

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    • milo doesn’t the network heals itself? What is your primary controller an what is your secondary? I have to say I’m not an expert on zwave but I think my questions can help to get an idea about what’s happening. Maybe one of the NEEO team can better help you out here.

      Reply Like
      • milo
      • milo
      • 6 mths ago
      • Reported - view

      Niels de Klerk the Network heals itself but in the neeo brain everythin IS Home AS Well aus the Button of exclude is away and IT says include neeo into a Network. If I Press reset in the neeo App IT says couldn't reset the zwave Controller If I reset neeo brain completely i still can't include or reset neeo zwave Controller If I reset it neeo brain completely twice/threetimes than i can reset the zwave Controller and include IT again aus secondary Controller.

       

      Primary Controller IS razberry Board from zwave.me

      Secondary neeo brain

       

      Hopefully someone from neeo can help

      Reply Like
      • milo
      • milo
      • 6 mths ago
      • Reported - view

      Raphael Patrick Niels de Klerk the question is how do I add neeo correctly to my network. In the manual it is described to use the copy option on the neeo this is not working at all. If I use the include option it works until the power is lost - then Zou have the behaviour as described. Please fix this instantly. If you need further help/logs or whatever please contact me.

      Reply Like
    • milo you do realize that I’m not working for NEEO?

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  • Niels de Klerk I know but the hope is that a least neeo will hear on your input more than they are responding to normal people

    Reply Like
  • Patrick What are the requirements to become a Beta tester ? I am an IT specialist since 40 years and mainly work with .NET, AspNet Core and other Microsoft stuff. At home I still have fun to deal with latest technologies integrating my media and smart home equipment. Unfortunately I dislike Javascript and so I ported a lot of things (ROON Sdk, NEEO Sdk) to C#. ( https://github.com/ChristianRiedl ).

    I was waiting unpatiently for the list feature. But since yesterday I have a Neeo remote working with Roon (unfortunately everything C# based). 

    Reply Like
    • Christian Riedl did you ported the SDK to C#? Nice!

      Reply Like
    • Niels de Klerk Yes, I published it 5 month ago in github, but it seems that I am the only guy in this universe who wans to do it in this way.

      Reply Like
    • Christian Riedl the Community with coders is still a bit small so who knows what will happen. It’s great to see that you choose to use your preferred language. And with that opening up the entrance for others.

      Reply Like
  • Hi Patrick

    the backgroud of the switches (eg. in a hue widget) apear to change size when switched.

    The withe area seems to be bigger than the gray one. Or is it just me?!

    Reply Like
  • My remote has been stuck in an infinite loop for ove 24 hours since trying to install the latest update. I have rebooted several times and reset the remote once but have been unsuccessful getting it to work. If anyone has any suggestions On how I might get things working again please let me know. 

    Tried resetting the remote again but it boots and then continues to look for a firmware update unsuccessfully. When I tap restart the processes begins again. 

    Reply Like
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 5 mths ago
      • Reported - view

      Christopher Hi Chris! Sorry to hear your NEEO Remote is caught in this weird loop. Can you try to press and hold the power button for 15 seconds. Ignore the options that appear on the screen. When the remote powers off, wait a few seconds and then press the mute button + power button simultaneously until the remote powers up. You will see the recover settings. Press the menu button and begin the recovery process. 

      Let me know if this helps :).

      Thanks!

      Reply Like
    • Jeff ,

      After I followed the steps you outlined I was able to get the download to finish an get the remote paired again. Everything looks to be working again. Thank you! You all are doing a great job with the updates. Keep um’ coming. 

      Reply Like
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 5 mths ago
      • Reported - view

      Christopher Awesome! Let me know if there is anything else I can do for you :).

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  • Patrick I have both the rare and super rare problems. The latter on 2 remotes. Lucky me. Locks up and reboots every day. My family curses at neeo, and me ,daily. I know you guys are going flat out to fix this thing. But this is getting old. Andy solved my devises trouble only to have the updates brake the remote as a whole. 

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  • Patrick What about a new update? Is something in the starting blocks?

    Reply Like
      • Tom Mandel
      • Tom_Mandel
      • 3 mths ago
      • Reported - view

      Roland Berner I asked Jeff the same question a few days ago - still hoping for a response as to what is currently being worked on for next firmware release.

      Reply Like
    • Tom Mandel Then I hope that an answer comes. There are still many construction sites open that should be fixed.

      Reply Like
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 3 mths ago
      • Reported - view

      Roland Berner Hi Roland! A new firmware update will be released in the next week or two barring setbacks.

      Thanks!

      Reply Like
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 3 mths ago
      • Reported - view

      Tom Mandel Did I not respond? 

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      • Tom Mandel
      • Tom_Mandel
      • 3 mths ago
      • Reported - view

      Jeff I did not see a response - unless I missed it. Would you be able to resend it?

      Reply Like
    • Jeff  Hi Jeff. Thank you for the information. I am very excited.

      Reply Like 1
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 3 mths ago
      • Reported - view

      Tom Mandel A new update will be released in the next week or as so long as we have no regressions.

      Thanks!

      Reply Like
      • Tom Mandel
      • Tom_Mandel
      • 3 mths ago
      • Reported - view

      Jeff Thank you for getting back to me. I look forward to the continued evolution.

      Tom

      Reply Like
      • Arunas M
      • Arunas_M
      • 3 mths ago
      • Reported - view

      Jeff is it going according the plan and new update will be released this week? Guys, 2.5 months after last update is quite a long time

      Reply Like
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 3 mths ago
      • Reported - view

      Arunas M Firmware is currently with our Beta team. Our target is still for this week, but things can change from one minute to the next :).

      Thanks!

      Reply Like
    • Jeff you may blame me for reporting stuff, luckily I haven’t found anything yet on the latest so fingers crossed :-)

      Reply Like 1
      • Aaron Ranson
      • Consumer
      • Aaron_Ranson
      • 3 mths ago
      • Reported - view

      Niels de Klerk Is the SDK Player type coming with this one? 👍

      Reply Like
    • Reply Like 1
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 3 mths ago
      • Reported - view

      Niels de Klerk Better now than later, right? ;)

      Reply Like
  • First experience after the Update: response lag of 5-7 seconds. I rebooted one remote and it was okay after that. The second remote had flickering graphics and needed a reboot right away.  :(

    Reply Like
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 3 mths ago
      • Reported - view

      sagdusmir  Thank you for sharing this and sorry to see this was your experience. Can you confirm that the lag issue is no longer present? Did rebooting the NEEO Remote fix the flickering screen issue?

      Thanks! 

      Reply Like
      • sagdusmir
      • sagdusmir
      • 3 mths ago
      • Reported - view

      Jeff I occasionally experience this sort of lag ever since I got my neeo. Yes, a reboot of the remote solved the lag but I expect this to show up again anytime. :(

      Reply Like
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 3 mths ago
      • Reported - view

      sagdusmir Thank you for the update. Can you confirm that the protective film was removed from the top of the NEEO Brain? 

      Can you send me a photo of where your NEEO Brain is located compared to your IR controlled devices?

      Thanks!

      Reply Like
      • sagdusmir
      • sagdusmir
      • 3 mths ago
      • Reported - view

      Jeff Yes, protective to cover was removed. The Brain is sandwiched between my AVR and my Cable Box, protruding at the front (nearly half the depth of the Brain). External IR booster lying at the bottom front of my AVR. 

       

      PS: Rebooting the remote does not affect this setup. :)

      I have not changed this in the last 9 months, and it has been working okay (connection wise) for an extended time. Which it does not do any more since the latest firmware update. Is there a way to roll back to the previous fw till you get some more things / new issues fixed? Wife is starting to hate Neeo again.... :(

      Reply Like
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 3 mths ago
      • Reported - view

      sagdusmir  Sorry to hear about your wife, happy wife happy life right?

      I understand you said it's been working, but what if we place the NEEO Brain directly in front of your IR devices vs sandwiched between them. Can we test this and see if we have any improvement?

      Thanks!

      Reply Like
      • sagdusmir
      • sagdusmir
      • 3 mths ago
      • Reported - view

      Jeff i extensively tested the placement. But I can do that again. Can you please explain how that would affect a delay of 5-7 seconds that disappears after a reboot of the remote... or the reboots of the remote? I would like to understand what is happening. 

      Reply Like
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 3 mths ago
      • Reported - view

      sagdusmir  It could be a few different things. You mentioned your RSSI is -74, in my experience, this is not good for these types of device that use WiFi to communicate with each other. You also mentioned you have a "plethora" of devices which can also be concerning. 

      The NEEO Brain emits IR from the top in 360 degrees, if the Brain is sandwiched than whatever device is on top of the NEEO Brain can easily be blocking the IR from being emitted. 

      Something else that I discovered last night (but was not affecting me) was that my DirecTv genie had a clear plastic film over the IR area that received the light. I removed it and noticed it was a bit more responsive. The NEEO Brain also has a similar protective film on top of it. I have seen this affect IR in the past and removing it helped solve the issue. 

      Thanks!

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