New UPC TV Box (Switzerland)

Hello. Dos anybody know if the new UPC TV box who is coming up soon (i should get mine tomorrow) is supportet by NEEO? 

If yes (hopefully), which device I have to search for?

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  • Andreas Coradi i think the team will implement the box as soon as they have one.
    do you know if it's a IR Device?

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  • Andreas Coradi nuro

    Many thanks for your request!

    The new UPC box is already supported. It's called "UPC Cablecom TV Box". Let me know if you are experiencing any issues with controlling this device. Thanks!

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    • Andy I have tested the new UPC TV Box with neeo. The color-buton I have not tested. Rest is ok exept the moste importand 😳

      Powertoggle seams to work propper

      Poweroff works somtimes as power off. but Sometimes I can also turn on the box. 

      Poweron dos not work at all. 

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    • Andreas Coradi 

      I'm sorry to hear! We had not yet a test device at office, but another customer that beta tested this box told us that the driver of the older HD Mediabox works. There, we had a workaround as power on and off added as the box was capable of POWER TOGGLE only. I'm afraid the new box is also just capable of POWER TOGGLE, but the workaround doesn't work anymore. We had now to assign a complete new driver. The new data appears around 1PM CET. Because of the new driver, you'll have to delete and re-add the device. 
      Also, for now, only POWER TOGGLE is included. Best would be to choose the "Assumption mode" for powering on, this should work best if only POWER TOGGLE is present. If the box is CEC capable, you can also try our smartener. This way, the power state is via CEC monitored. 
      Anyway, please check if the box can be turned on with any other button besides POWER TOGGLE. If yes, we can create a workaround and smarten the box up again. Thanks!

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    • Andy Thanks for the super-fast Reply! For now this is ok to me. This is right now only a pretest-box. Hope I can leave a feedback at UPC and they can send me a list with supported IR-Commands. The original remote works with RF. On top there are also somme voice-command functions on it. It's a pitty that NEEO has no microphone in it ... (Same for Apple-TV-Remote)

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    • Andy Hi Andy. Today I had the opportunity to try. It seams all as before? Is it possible that the driver is still the "old" one? As I still have the commands ON / OFF and TOGGLE. The UPC TV Box appears also not as a stupid device wich ends that I can not handle as a stupid device as it is. (The Only thing is, that the Box now appers as "UPC Cablecom TV Box (Version 1)" But it's in fact the only on (Can't see any Version 2). Could you pleas dubble-check the driver-distribtion?

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    • Andreas Coradi 

      I'm sorry to hear! I've forced another update. It should appear around 1PM CET. Please check again for an update. If this doesn't help, please delete and re-add the device. 

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    • Andy Thanks. Now alls is fine 🙂👏

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    • Andy 

      Hi Andy

       

      I‘m afraid but I can‘t find a device called „upc cablecom tv box“ altough I am on the latest FW release.  What am I doing wrong?

      Walter

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    • Walter Blaser 

      Make sure to search for it exactly like the following: UPC Cablecom TV Box

      Our device search can sometimes be a bit picky. Also, check if you can find any other device.

      Thanks!

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    • Andy 

      Thanks Andy, I found it.

      You are right, your search function does not work as it should. 
      When I type "UPC", I get a long list of UPC devices, but without the "TV Box". Even if I type "UPC Cablecom", I still get a list without this one. Only after typing the full "UPC Cablecom TV", does it appear in the list. It means thta the dynamic search does not return the whole list of matches.

      Regards
      Walter

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  • I got my box on Monday 27.08. It hasn't worked yet. It stays stuck on the loading rotating circle. Yesterday UPC said they need to download new software for my device on their end. Still didn't work today. Today they said they have a system error on their end and need to correct this. No expected time of fix. Has anyone else had this problem?

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    • Ricky Kuettel hi, when I get this problem, it's always got do with the router! Insert three Mac addresses, 2 for the BRAIN and 1 for the Remote in the router Mac filter settings. Restart the router but also keep the rj45 cable connected! There is no good reason not to. Then reboot the remote.

      I hope that helps.

       

      Eman.

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  • Thanks for the reply. I put all 3 mac addresses which I found on the underside of the set box into the router. Then restarted the router. Unfortunately, I still have the rotating "loading" sign. I still have my Horizon box which works. I guess I'll have to wait.

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    • Ricky Kuettel Press the back and power buttons on the remote and start fresh. One more thing though all three IP's of the Remote and the BRAIN should show connected in the router user interface, else the router is still at fault.

       

      Eman.

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  • Can anybody confirm the power on / power off or HDMI-CEC works ok?

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