NEEO crashed can not reconnect to WiFi after reset

Had NEEO set up with Lifx bulbs, Samsung TV, Denon Amp and Qnap TS-453A for Kodi.  For some unknown reason remote suddenly stopped changing from TV to Kodi.  Would chnga TV input from Ariel to Satellite instead of HDMI input 4 which Kodi was set up to.  

Tried editing Kodi recipe with no success so read some Planet NEEO posts that said full reset  would sort out.

Tried that and now brain will not connect to network.  Ethernet cable is connected to router.  Tried unplugging everything and restarting router but still nothing.

Very frustrating

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  • I will pull in Jeff for that issue, Did you allready try a recovery of the NEEO Brain? If not, that would be definitly the next step to go. But maybe Jeff can provide more help here from official side. He is currently in the Office, so he will for sure reply here.

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  • Markus Mahr not sure about recovery of the brain. When I access the iOS app now it just goes to the looking for brain bit, I can't do anything else.  After a couple of minutes it says it can't find brain, make sure light is not flashing on brain and try again.  I do that, it still can't see it, asks if I want to input IP address, which I can, but it still won't connect.

    I'll search for recovery of NEEO brain

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  • @all false alarm, my Ethernet cable was not in the router properly DOH

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 2 yrs ago
      • Reported - view

      Craig Davidson Hello! Just wanted to circle back and confirm you're all set and everything is up and running.

      Thanks!

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  • Jeff yep, everything fine.  One thing I will mention.  The initial problem I had was that if I went to change from TV to Kodi all that happened was it was changing TV channels.  It was something to do with Samsung's TVPus app.  Once I deleted any TVPlus channels in the Channel List NEEO is working fine.  Just in case anyone else has the same problem.

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 2 yrs ago
      • Reported - view

      Craig Davidson Thanks for the heads up. In regards to the Samsung Tv plus channels, are these channels that you added to NEEO in the favorites Tv channel and this was preventing you from switching the Tv recipe to Kodi recipe?

      Thanks!

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  • no Jeff, these are just added to the main TV channel list.  I've not added them, I think it was the son but for some reason when I wanted to change source using NEEO remote, from TV to Kodi the TV was just switching from an ordinary TV channel to one of these TVPlus channels. 

    It's some sort of Samsung app I believe from reading Samsung forums that has a lot of people complaining about.

    Once I deleted these channels it's all ok again

     

    Regards Craig

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 2 yrs ago
      • Reported - view

      Craig Davidson Awesome thank you!

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