NEEO not turning on

My remote won’t turn on even if it is fully charged. I’ve tried the 7+ power hold and power again but nothing happening. Hoping someone can help
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  • Does the screen light up when you put it on charge?

     

    Hold power and mute for 10 seconds.  

    If it doesn't power on.

    You have a dead battery or a dead main board.  I have had both outcomes from the same issue.  (If you two remotes, swap the batteries to troubleshoot)

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