Neeo Cloud is (definitely) down - and has been for at least 2 weeks

Sadly I had to reset my brain. This was a bad idea. With no cloud it's impossible to add devices even...

 

Patrick should be 12 months on our countdown timer no ? I presume you guys will extend the clock since it's been broken for at least a month

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  • Neeo were never that good at timing. Good luck.

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  • @david the servers are running and are monitored. Are you sure your local network time is correct? If not, no SSL connection can established with our servers

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  • Michael Vogt you are definitely right and I'm definitely wrong.  I can see if I check the log the brain thinks it's 2018 or something so I understand exactly why it would break SSL :-)  But the next question. How is getting the time? My router is set correctly.  I can't see the brain trying to make an NTP connection.  Is it using DHCP? If it is I don't understand what's going wrong.

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    • David Hall probably your router/AP is acting as NTP server, so login to your router/AP and look for NTP/time server settings and point your router/AP to a valid and public NTP server. Alternative you could also set the time manually, but only as a fallback

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      • David Hall
      • David_Hall
      • 5 mths ago
      • Reported - view

      Michael Vogt I don't see any inbound NTP request from the brain (to the router or anywhere else).  Router doesn't run an NTP server (it does use an NTP server to set the local time - eg - it has an NTP client - which I've verified is correct on the router).  Is there a way to manually set the time on the brain>?

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      • David Hall
      • David_Hall
      • 5 mths ago
      • Reported - view

      Portscan of router - no NTP running.


      Service
      Details
      HTTP
      ASUS WRT http admin
      Port 53 (TCP)
      domain
      Port 80 (TCP)
      ASUS WRT http admin
      Port 515 (TCP)

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  • Is it possible to reset a NEEO and start over or will that not work anymore following the demise of neeo ?

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    • nick888 hi nick, take a look above, the servers are up and running.

      so i don't see a reason why this should not work. 

      Have a nice day!

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  • Michael Vogt  Danke das ihr die Server weiter laufen lässt! 👍

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