I can't get neeo to see my PS4

Hi.  Can someone tell me exactly how to hook this up?  I enabled CEC on my PS4, TV and receiver.  I had the VR as well, disconnected it so the HDMI chain goes from the PS4 direct to my receiver to the TV.  All devices are connected to wifi.  Every device but the PS4 (my oppo player and Apple TV and Lifx lights) all work just fine.  I plugged an HDMI cable into the neeo brain and into the back of an empty HDMI input on the receiver and got nothing.  It is a Pioneer Elite SC-LX701.  I am my wits end.  This was THE REASON I bought this to ditch my god forsaken harmony.

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  • Jon Murray Welcome here, may i try to explain or get you to troubleshooting tips here:

    1) make sure all used equipment is capable of HDMI Spec 2.1 or higher. Then you need to check if your Hardware is capable of Routing CeC Data also when a Port is not selected, this is mostly the case, if you have newer gear, some old AVRs and all equipment below the spec are not capable of doing so. Then you may also try annother HDMI-Cable for the connections.

    Make sure to wire everything up, then power up the brain again for troubleshooting reasons. To test a cable you can simply turn on the PS4, connect the HDMI directly into the Brain and check if the PS4 can be found (you can't see anything from the PS4 but the NEEO Brain should find the device if the cable is capable of hdmi cec.

    If you then still have issues with the function, you may provide your NEEO Hostname (can be found in the about section of the Remote / app) so somebody from the neeo team ( Jeff Ingrid ) can have a look inside the logfiles and try to help you.

    If you like someone to get to your post, simply type an @ followed by the name of the Person, then an Mail is send out with the Post so the Person can check you input.

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  • Thanks!  My gear should be good, I am using the sc-lx702, and a 2017 77 inch oled. I tried hooking it up direct to ps4 and it didn’t work.  I am using an audio quest cable that says hdmi 2.1 but has Ethernet.  I’ll get a new cable just to check. 

    Reply Like 1
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 2 mths ago
      • Reported - view

      Jon Murray Please keep this thread updated. Thank you :). Hope all is well.

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  • Wait when you say hdmi 2.1 is that even out yet?  Aren’t we on 2.0b?

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    • Jon Murray Sorry, it needs to be 1.2a or higher so i misstyped the numbers...

      2.1 was specifyied in 2017 but i don't know if it is allready released in a cable.

      with ethernet there is no cec i think, that can be the issue, the ethernet and the cec are using the same pin (at least i think thats what i remember)

      Glad to read that it is working know.

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  • Well I got a cheap hdmi cable and boom!  It works.  Weird.  Well I’m happy thanks guys!!!

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  • Wel I spoke too soon.  Last night we were watching a movie and the stem would randomly turn the ps4 on which would then for some reason change the input to the Apple TV from the Blu Ray.  Then this morning while watching tv same experience.  Unhooked ps4, behavior stopped.

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    • Jon Murray Can you share your NEEO Hostname here? so the NEEO Team can check the Log files? This should definitely not happen.

      You also may try if this behaviour comes from the PS4 itself or if it comes from the Brain, therefor i would pull the Cable from the Brain and put back in the PS4 if this then not happen, retry with the Brain plugged in again, if it then reapear, then its definitly from the Brain. I will again mention Jeff and Ingrid here to inform them about the issue.

      Reply Like
  • Yes I can try that how do I find the host name?  I’m going to try to find. Cable without Ethernet it seems they all have them now.

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  • Found it NEEO-2c4395a8

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  • Guys I’m having yet another problem my cable box isn’t turning off or on which wouldn’t be an issue if I could leave it on all the time but it auto shuts off.  Channels work fine....

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      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 2 mths ago
      • Reported - view

      Jon Murray Hi Jon! What happens if you turn off the "Auto shut off" feature on your cable box? In regards to your PS4. Can you elaborate a bit more on what "Stem is"? When you say you unhooked the PS4, this means you unplugged the PS4's HDMI cable to the Tv or the HDMI cable form the NEEO Brain to your Tv?

      Thanks, 

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      • Jon Murray
      • Jon_Murray
      • 2 mths ago
      • Reported - view

      Jeff Then the cable box just stays on... which is fine but it gets hot.... acceptable but not ideal.  

      Regarding the PS4 I had a ton of wires with the VR, got rid of all of them.  Plugged HDMI from NEEO brain to the receiver where all my devices are.  NEEO finds ps4.  I thought all was well but PS4 would turn on randomly and inputs on receiver would then change, likely related to the CEC feature.  Disabled CEC problem stopped.  Unplugged HDMI from NEEO brain, gave up.

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      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 2 mths ago
      • Reported - view

      Jon Murray The NEEO Brain needs to have the HDMI cable plugged into it at all times to keep controlling the PS4. So, why not just power off the cable box when you're not using vs letting it turn off on its own? 

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  • Jeff Because I can’t get the power function to work with my cable box.  I now have it set to always on, which is fine.  Since I have done that I haven't hooked back up the PS4, I will try. 

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      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 2 mths ago
      • Reported - view

      Jon Murray Can you tell me what cable box you have and who is your provider? In the NEEO app, which set-top box did you add? 

      Thanks, 

      Reply Like
  • Jeff  it is the Cisco 4742hdc.  I didn't actually see it in the device list.

    Reply Like
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 2 mths ago
      • Reported - view

      Jon Murray Can you also provide me with your provider, please?

      Reply Like
      • Jon Murray
      • Jon_Murray
      • 2 mths ago
      • Reported - view

      Jeff Cox 

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      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 2 mths ago
      • Reported - view

      Jon Murray I just searched it and that cable box came up. Simply search "Cisco 4742". You will see CISCO EXPLORER 4742HDC.

       

      Thanks, 

      Reply Like
      • Jon Murray
      • Jon_Murray
      • 2 mths ago
      • Reported - view

      Jeff Yes that is what I am using but the power still does not toggle.  It really isn't an issue, I have the box set to just always stay on.

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