Any progress with NEEO?

What are you working on? I see almost no Progress, there are still a lot of Things not really working in a nice Way. The Product still doesn't really feel ready!

Out of only the first Page in Idea Voting (sorted by Most likes), out of 25 Ideas:
- 2 completed, altought
-- the IKEA Tradfri Integration could be way better, better look and feel
-- Rearange Screen is not that big of a Deal.
- 3 planned, but planned since how long? Whats the Progress there
- all the 20 other ones.. whats with them? (I'm not saying that everything should be done of these)
and there are a lot of other nice Ideas which should be implemented in order to make NEEO nice and usable...

I also see a lot of other People claiming NEEO is just not ready, what are you doing against this?

Reply
23replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • btw, only showing the planned Stuff in the Idea Voting, I just see 5 Things:

    * https://planet.neeo.com/t/m2f0tq/add-the-time-to-the-top-bar-on-the-remote yeah, not that big of a Deal

    * https://planet.neeo.com/t/q5ffzx/change-icon-of-recipes this one I like!
    * https://planet.neeo.com/t/k9f68j/feature-request-edit-recipe-step ok, but also not that big of a Deal and last Post one year ago. So is it really planned?
    * https://planet.neeo.com/t/36fq5p/philips-hue-scene-color-control for those with Hue, I guess its nice, but again, why does it take so long?

    * https://planet.neeo.com/t/18zyj1/feature-request-missing-ability-to-update-all-devices-with-one-button-show-available-updates well ok, but also not really a big Game changer.

    So, nothing else planned out of the big Idea Voting List? Whats your Roadmap until End of 2018, and 2019?

    Then the completed ones:
    * Well, there are some, but a lot of them are also not that big o a Deal and should have be done besides some other great Features

    Reply Like 4
  • +1 for this.

    There’s so many little things that seem to be taking ages to resolve. Why take ages to do huge updates, why not smaller updates to fix smaller things and improvements?

    Reply Like 5
  • I hope NEEO see now that people are starting to loose patience after having the remote for one year with beta software... Time for a BIG update!!!

    Reply Like 7
  • Another 4 weeks have past. Still no Update or at least some official Statement from Neeo Raphael  Patrick  Ingrid  . I see more and more dissapointed Voices here on Planet Neeo. You are loosing it... its such a Shame, there is so much potential in Neeo, but you just can't unleashe it. It almost feels as if Neeo is dead?! 

    Reply Like 5
  • Sebastian Plattner

    Thank you very much for your honest feedback. 

    We would absolutely love to deliver the magic update which fixes all problems on earth and satisfies all your desires at the same time, unfortunately, such a thing does not exist. Since NEEO is a young company with a small team we carefully have to decide how to set our priorities, realizing everything at once is just not possible.

    We understand that in some cases this can be a bit annoying, especially if something in your specific setup is not working as intended and it did not get resolved yet. Finding the right balance in between the requests of the majority of users, fixing issues of individual users/setups, implementing new features, improving existing features, getting security updates rolled out and satisfying general software needs like improving stability is a huge challenge. We seriously care about you, that is why we have created Planet NEEO so that you have a place to express your thoughts, be it bad or good, we are here to help.

    We listen to our community and therefore, we will give you a quick update of what is actually going on and when you can expect the next update. Another beta release is going out tomorrow, we are considering this as an actual release candidate, meaning if the beta team does not discover any blocking issue, we expect a public release within 2-3 weeks (I can not personally promise, that is the best estimate I can give right now). The release has passed all internal testing procedures. It will bring improved stability, more customization options, and new features.

    We have also been working on NEEO Pro as you have probably seen in our blog, the first features resulting out of this new product will come to you with the very next release.

    If you have specific issues with your setup, feel free to send them to support@neeo.com as well, we often manage to find solutions and workarounds in a short phone call.

    We are glad to have you all on board and we are doing the best possible to quickly add more good stuff.

    Reply Like 1
      • Geoff T
      • Geoff_T
      • 7 mths ago
      • 6
      • Reported - view

      Ingrid I have given up on my Neeo and it is going back as soon as the returns label arrives. The only thing that might change my mind is a BIG update to the firmware. If the upcoming update includes full hard button customisation, much more screen customisation, with choice of icons and editable text, IR learning, together with improved reliability between remote and hub then maybe I would keep it. I appreciate all the caveats subject to the Beta testing etc, but it might help everyone and especially people like me in the 30 day return period for you to let owners know what's coming.

      I don't think it is reasonable to charge what you do for the product and then ask for patience and understanding for huge gaps in firmware releases because you are a small company. You are charging top dollar, so the product and support should match that and it simply doesn't so far. 

      Reply Like 6
      • Sean Booth
      • Sean_Booth
      • 7 mths ago
      • 5
      • Reported - view

      Geoff T I’d just be happy if they fixed one of those things. Usability is the biggest issue which could be vastly improved by letting the user configure hard buttons properly and editable text and icons. This is version release stuff which I appreciate takes time but bugs and stability improvements should be resolved and released much quicker.

      Reply Like 5
    • I think what the community has been asking for ages doesn't come any close to magic, so please don't try to make it sound that what has been asked is close to impossible. Facts are very clear: it has been half an year since the last update, so what magic update are we talking about here?
      You are charging a lot of money for a good hardware product with lacking software. In my opinion, NEEO lacks basic features that lots of apps out there can do.
      For a startup I am surprised how slow you are with your updates. It looks more like banking software than a startup and there is no single feature that works seamlessly.

      Reply Like 4
  • Ingrid said:
    Since NEEO is a young company with a small team...

    The improvements since the first release of Neeo are small and the product feels still unfinished.
    Now your small team also has to take care of the PRO. Which is a completely different ballgame. Here, if someone complains, you can just ignore him/her. If an Integrator or installer has a problem, you HAVE to take care of it, otherwise you loose a lot of money. End of game: less time for the average Joe. Some things will certainly trickle down from the PRO development but I guess many things will be kept for the more lucrative PRO market. 

    Open source your firmware! That frees up your team to take care of the PROs and gives us the possibility to have a real fancy Neeo experience. Look what the FHEM development people were able to achieve. (It works and it talks to nearly every device... although it's free).
    The alternative is that at the end you will loose even your most loyal average Joe customers... 

    Reply Like 9
  • First of all, thanks for your Reply! (Altought it feels very general, polite, without saying much)

    Ingrid said:
    We would absolutely love to deliver the magic update which fixes all problems on earth and satisfies all your desires at the same time, unfortunately, such a thing does not exist. Since NEEO is a young company with a small team we carefully have to decide how to set our priorities, realizing everything at once is just not possible.

    Thats really not what People are asking for. They do not agree with your Decision on Priority & Focus of NEEO! I'm fully aware, that Development with a Small Team is difficult.

    As stated by Steve:

    Steve Kozma said:
    The improvements since the first release of Neeo are small and the product feels still unfinished. Now your small team also has to take care of the PRO. Which is a completely different ballgame. Here, if someone complains, you can just ignore him/her. If an Integrator or installer has a problem, you HAVE to take care of it, otherwise you loose a lot of money. End of game: less time for the average Joe. Some things will certainly trickle down from the PRO development but I guess many things will be kept for the more lucrative PRO market. 

     I fully agree on that!

    Is your Focus the Pro market? If so, I guess I have to move away from NEEO, because then I will never get my customizable, fancy, with an awesome UI & User Expirience  Remote I'd love NEEO to be!

    Ingrid said:
    We seriously care about you, that is why we have created Planet NEEO so that you have a place to express your thoughts, be it bad or good, we are here to help.

    Well, we can express, but it feels that you are not listening enought! You have to Address the early Adopters before going to the big Market! You have promised some really cool NEEO "Smart" Remote to your Kickstarters & Early Adopter, but couln't deliver (yet?) so far.

    Also, fully agree on this:

    Steve Kozma  said:
    Open source your firmware! That frees up your team to take care of the PROs and gives us the possibility to have a real fancy Neeo experience. Look what the FHEM development people were able to achieve. (It works and it talks to nearly every device... although it's free). The alternative is that at the end you will loose even your most loyal average Joe customers...
    Reply Like 6
  • Ingrid said:
    Another beta release is going out tomorrow, we are considering this as an actual release candidate, meaning if the beta team does not discover any blocking issue, we expect a public release within 2-3 weeks (I can not personally promise, that is the best estimate I can give right now). The release has passed all internal testing procedures. It will bring improved stability, more customization options, and new features

    This statement frustrates me because with all of the complaints and frustration by end users you guys are choosing to only perform an in-house beta?

    I understand the resources needed to run betas but with all of the negative here it would have been time well spent. What better way to connect with your users than to make them feel like they are part of shaping and making the product they enjoy work better.

    I make that statement as someone with a background in software development, so I understand the troubles of working with a smaller dev team.   

    I know that just last week 3 of my online friends asked if they should ditch their harmony (mainly because harmony closed up the local API).

    I personally could never recommend this product to anybody that would have any form of advanced configuration requirements. I had to tell them to wait until the software offers more customization and stability. 

    I guess at the end of the day I need to set my expectations realistically.

    I just hope that I wasn't duped into buying a $300+ remote because of the passion in this product by @raphael and the wild features promised.

    Reply Like 5
  • Ingrid said:
    Another beta release is going out tomorrow, we are considering this as an actual release candidate, meaning if the beta team does not discover any blocking issue, we expect a public release within 2-3 weeks (I can not personally promise, that is the best estimate I can give right now).

    Hi Ingrid , thank you for sharing this information with us!

    I bet all NEEO users are grasping at this straw ... Based on the quote above, could you please share an updated estimation with us regarding the upcoming public release of the next firmware update? Is your estimation still valid, or has the timeline changed?

    Reply Like 2
  • I just feel like we are on two different planets where the only commonality is that (I think everyone accepts this - the hardware is beautiful) but...

     

    One the one hand you have backers who supported a product based on a whole bunch of functionality that has been de-scoped (some of which, like hand recognition, I thought would be cool but doubt it would ever work well enough to be more than a gymic) to others which just aren't properly impletmentedn- and clearly should be - IR learning, Bluetooth.

     

    On the other hand you have NEEO who refuse to engage with anything that looks like criticism - refuse to do basic things like publish a roadmap / planned feature list despite the overwhelming majority of their customers asking for it.

    Having a very slow release cycle.

    Using Niels de Klerk as   unpaid labour to add features you promise on KS 

    And then telling us you are focused on the pro version - which is basically the Black cat that many of us have (which was promised not to be available after KS) with some of the functionality that you promised on KS for us anyway.

    Which leads to my conclusion.

    What's basically happened happened is that NEEO have shifted their market to installers (no shock given who they are). There isn't enough money on the consumer stuff or that's never where their hearts were. I don't know why.

     

    And today I have no channel icons. Weird.

    Reply Like 3
      • David Hall
      • David_Hall
      • 6 mths ago
      • Reported - view

      David Hall To bump my own comment given the news yesterday...  I'm not delighted to be right.

      "What's basically happened happened is that NEEO have shifted their market to installers (no shock given who they are). There isn't enough money on the consumer stuff or that's never where their hearts were. I don't know why."

      Reply Like
  • Support told me 7 to 14days beginning yesterday.....so let's see....

    Reply Like 1
    • milo , Thanks for sharing! 

      Reply Like
      • Geoff T
      • Geoff_T
      • 6 mths ago
      • Reported - view

      milo I have returned my Neeo, but what worries me for long suffering owners, is that they wouldn't even give an idea of what is in the upcoming firmware. I specifically asked what was in it before I had 100% decided to return mine and they didn't answer. If it was full of lots of goodies owners had been asking for, I don't think they could have resisted dropping hints at least. If it was my company and I knew there was an upcoming update that would probably stop a customer returning a product, I would sure as hell tell them, even if via PM and sworn to secrecy, but I got nothing. My prediction therefore is that the new firmware will support multibrain as a trickle-down from the Pro, but precious little else. I hope I'm wrong for your sakes. 

      Reply Like
    • milo 7 days, 14 days, 4 weeks .... In Swiss German one says, "wer’s glaubt wird selig" .... Find it really wrong how NEEO treats its customers. Pity for a very good product.

      Reply Like 1
    • Roland Berner milo I know it will not Help realy, but there was a reply from Jeff about the Update over here: https://planet.neeo.com/r/63wpsy

      Reply Like
    • Markus Mahr 

      😏👍🏻

      Reply Like
Like15 Follow