First NEEOs arriving today - Update your NEEO right away

Patrick Founded! Thank you Patrick!

Jon Iverson i can still remember that first moment. Great feeling right?! Have you been able to set it up already? Enjoy it!

Niels de Klerk You are not the only one! ;-)

Jon Iverson maybe you should open a seperate Topic and write down your thoughts about the Packing and the Remote itself!?!

Niels de Klerk Hi Niels have appreciated your comments in these discussions.

Have set up and updated the Brain, but the Remote won't complete set up so will try some variations. Seems to always bomb out at the wifi step - so I might need to move everything closer to wifi to get it working.

Did a few quick recipes with the app instead (since the remote is not working yet) and discovered that, although most of my devices are on the network, it only seems to be able to communicate with IR for now. Still trying to figure out how to send commands over the network instead.

But yes, the design and package is impressive. Since I've had a Harmony for about 10 years, Neeo does feel a bit of a step backwards in the programming dept right now, but I'm assuming things will improve over time.

Markus Mahr Great suggestion - once I tame the thing I will share any tips in a new topic.

Jon Iverson regarding your wifi difficulties, could you open a seperate post for that? Please referendum to me like Niels de Klerk so I get notified, Hopefully I can help you out. I noted a KS comment that sounded the same so Im very curieus How this is posible. Im sure Im able to help out.

Wanted to note that everything is now up and running. Created some custom recipes and home screen buttons etc. so now everything is under control. Raphael pointed out to me that IR is actually better than network control for many CE products, and I'd agree now that I've wired IR cables and repeaters.

For those that might have Remote pairing issues, I've started another thread with the solution here:

https://planet.neeo.com/t/36fmm8

Jon Iverson Wow! that's an incredible box. Very Apple- ish. Can't wait to get my tracking number.

Matthew Potter Yes - the tracking came in at 6am and the remote in the afternoon. I noticed that UPS had originally sked the delivery for the next day but then updated it and delivered a couple hours later. Backer #828 btw.

Nick H doh. Just noticed it's not being delivered til next wed.  Guess I'll try and be patient. 

Doug Mosher I, too, made one.....ONE....snarky comment about not delivering.  I'm in San Francisco and I got mine this afternoon. If it works as advertised, it appears to be worth the wait.

Patrick Yes, it finally the update showed up and I was able to upgrade. Just now, was able to connect remote to the brain too. Will try to set up TV again. One thing that I found confusing is that when I searched for my Samsung TV on the iOS app when trying to add it, the TV model was not showing up. I searched it on your support website and the TV model did show up. I'm assuming that on the app I have to select Samsung GENERIC_TV_1_ALL MODELS Version 4?

@Patrick  I was trying to add Samsung UN40D6400UFXZA. I selected the GENERIC_TV_1_ALLMODELS. Looks like that added it. Though I'm not sure now on how to add buttons to switch between different HDMI inputs. I found only `Input 1`, `Input 2`, `Input 3` etc. but those use AV1, AV2, AV3. On my remote it would be a source button that allows me to toggle HDMI inputs but in the app the shortcuts doesn't list 'Source'.

Andris 

Many thanks for your feedback!

I have just added your UN40D6400UFXZA. It should appear around 7PM CET. Please use this driver. From then on you will be offered discrete HDMI inputs. Please use them instead of the Source button.

If you still need the source button, we are calling it INPUT SCROLL.

Let me know if you have any more question!

Andy Thanks! HDMI inputs are perfect! I'll switch the driver when I get home later tonight. One more question. I have an older home theater system (Panasonic SA-PT960) and its power button on the remote is not working. So when setting it up I was not able to press the power button to get the IR signal. Is there any other way to get it working? 

Patrick @andy Sorry  for confusion, what I meant was that the power button on the remote control of my Panasonic SA-PT960 is not working. When I try to set it up on Neeo, one of the requirements is to press on that power button, but since it is not working will that effect the set up?

Patrick I was referring to this screen. After you told me that that not what you asked I realized that the action should be performed (pressing button) on the app itself (phone screen) and not the remote. Perhaps different wording on that screen would make it clearer. For me I know now, but if one user (me) misunderstood that I'm sure there will be others.

Andy Thanks for the TV driver. Got it going right away!

I'm having trouble getting Panasonic SA-PT960 working with NEEO. When trying to search for this device I see 3 different options:

Panasonic SA-PT960 AVR

Panasonic SA-PT960 DVD

Panasonic SA-PT960 TUNER

None of them seem to work. Are these listed as separate devices or are they each part of SA-PT960. I have a this one: https://www.newegg.com/Product/Product.aspx?Item=N82E16882103394

Got it long time ago but it still does the trick.

The remote for mine has been getting iffy and I was excited to get NEEO since it was supposed to work with all these devices. But now looks like it's not going to.

Andris 

Thanks for your feedback!

Because of the way NEEO is made, we are offering every specific device part of a device as separate devices. This way you can do all the wiring stuff with the AVR version. If you want to watch DVD, you can add the DVD version. So you can have the useful transport buttons (play, pause, stop, etc.) or MENU DISC or LANGUAGE. And if you add the tuner part, you'll have access to our favorite feature, where you can add your favorite radio channels including logo art.

Regarding the non working device - I'll try to fix this ASAP and come back to you.

Thanks! 

Andy Would this also be the case with something like an XBOX...where I might want to use it as both a gaming console, DVD player, and a streming device for Netflix.  So I could have 3 device "profiles" for XBOX?  Is this already set up this way, that is, do these devices exist for the XBOX today.

wallace blankenbaker 

Theoretically, yes, we could do that. But for gaming consoles this is not needed. We already assumed that not many people want to play games on their consoles with the NEEO Remote (I tried it once with a FLIRC and GTA V on PC and X360 controller emulator -  Kind of... fun). That's why we are already offering all the needed media buttons. Including transport buttons like PLAY, PAUSE, STOP etc. All you need for watching Media or DVD is already present.

Andy Ok, that makes sense in regards to separating them. My main usage of this device (Panasonic SA-PT960) is D-IN (Digital Audio Input) that is used for TV sound and AUX which is used for Chromecast Audio. Which one of them would be AVR? My main concern is the ability to switch between these two (D-IN and AUX). I no longer use DVD player nor FM tuner. Is it possible to get these two added? I know you guys probably have tons of work, and this is a one customer case, but unfortunately without this functionality my NEEO would not be only half way functional for my current equipment.

Andris 

Hi again,

Are D-IN and AUX missing? Or not working? Are there other commands not working?

As much as I see, you need the AVR only. But please be aware that AVR is hidden by default. Just add all the devices connected to the SA-PT and the SA-PT into the same room. Then just wire them to the correct AVR input. And all should work fine. But of course, the correct AVR input must be present.

Andy When I search for SA-PT960 I see only AVR, DVD, TUNER, do not see options for D-IN and AUX. So far have not been able to get any response from SA-PT960 when trying to use NEEO, not from DVD or AVR. Might be set up wrong way?

Andris 

We are gonna check the codes today.

But there seems to be a misunderstanding how recipes are used. First question, which device or devices do you have physically wired to the SA-PT?

Andris  

The inputs are corrected now. But I think there is still something wrong with your setup. Which device or devices do you have physically wired to the SA-PT?

Andy 

Here is a quick diagram of my wiring:

Andy I saw the new inputs, however so far I have not been able to get the power button or even volume working. My Apple TV can control the volume of SA-PT.

 Andy Any progress on this? I'm not an expert on this but I wonder why the issue is caused by wiring? SA-PT just needs to work get IR signal from NEEO so that I can control it.

Andris 

Hi again,

It will take some time until we will be able to offer your setup as an automatic setup. You'll need to edit the recipe steps manually. But it is possible now to make this working.

For the Chromcast setup. Just add your TV, the Chromcast and the soundbar and do the normal wiring process. All should be fine at this point. For the Apple TV recipe, there should be a separate Apple TV recipe. So add a new recipe with the following steps:

- Add your TV again
- Add the Apple TV
- Do all the wiring
- Go to the recipe settings in the app and edit the "When launched" steps for the Apple TV recipe
- Add a new step - there add the POWER ON command of the soundbar
- Add a new step - there add the correct input command of the soundbar
- Navigate to the "Use volume..." step and choose use Soundbar volume.

All should be set!

Hope this helps.

Andy Trying to follow the steps you provided by my AV receiver does not have PORWER ON command, only Power Toggle. Not sure what do you mean by 'do all the wiring', all the wires are connected as shown in the diagram above. So I used Power Toggle in the recipe, but otherwise I followed the instructions exactly but it doesn't work. The Panasonic SA-PT has yet to respond to any command in any way. It doesn't respond to NEEO in any way, never has. So far has been frustrating experience because NEEO can not do a very simple thing - control a device with IR.

Andris 

With doing the wiring I mean the wiring setup on the NEEO app. Can you send me a screenshot of the recipe steps? So we can figure out if there is something wrong with your setup. I'm very sorry for all the frustration. I'm pretty sure e are going to fix everything and you'll have a lot of fun with your NEEO.

Thanks!

Andy Thanks for your reply. I really hope I can get this thing working and start to enjoy NEEO. Below are attached images of my recipe for Apple TV. One is with the steps in recipe and the other shows a message I get when running this recipe. During the process of adding AV Receiver to NEEO, right after it says it successfully added it and it shows few buttons for testing, none of them work. So seems like the main issue here is that NEEO so far is not able to control my AV Receiver (Panasonic SA-PT 960). And if it was working there still would be an issue with AV Receiver power control since it only has "Power toggle" and no separate options for "Power OFF" & "Power ON"

Andris 

Hi again,

We have tried to fix the commands for your device. The new data should appear around 1AM CET. Please update your device according to this guide. Thanks!

Andy Ok, thanks. Will try it when I get home tonight. 

Andy I performed the update according to the guide you provided. I did that around 3AM CET. It showed that bunch of things are getting updated. Still doesn't work. Getting the same screen saying my AV Receiver is stupid. 

Andy Also, AV Receiver still only has 'Power Toggle' and missing 'Power ON' & 'Power OFF'

Andy Ok, I finally got some response from AV Receiver. My NEEO brain was positioned across the room from TV, AV Receiver, Apple TV etc. The distance in between was 18 feet or 5.5m. From this distance I was able to control TV, and Apple TV. I moved the brain next to TV and used the IR sensor extension and put it next to AV Receiver, as a result I was finally able to control AV Receiver. However I still do not see 'Power ON' & 'Power OFF'. 'Power Toggle' that is there currently is not very flexible.

Andris 

Glad to hear!

Yes, it's still a stupid device. There is no discrete Power command available. But there's a chance we can smarten up your device. Is there any button besides POWER TOGGLE that powers the device on? If yes, how long does the device need to power on until it's ready to receive another command? With this info we should be able to get rid of the stupid screen.

Thanks!

Andy I think there might be. I'll have to investigate with my stupid device remote.

Andy I found that 'Start' button turns on my AV Receiver. It takes maybe couple seconds before it starts to respond. I could just use this in the recipe except I still get the 'stupid screen'. If i could get rid of that it would per perfect.

Andy Been trying to set up some recipes but getting inconsistent results. TV would rarely actually powers on. Maybe 2 out of 10 times when runing recipe where TV has to be powered on it actually does turn on. It would respond to HDMI input change only when the tv is already powered on.

AV Receiver will power on (using 'Start' command) and will respond to volume change in recipe but will not respond when trying to set input (from AUX to D-IN or vice versa). 

NEEO brain is positioned inches from TV. I tried to move it backwards and forwards with no changes in results.

Added some shortcuts for AV Receiver to test input buttons (Input Previous, Input Next, Input Aux, Input D-in, Select Source). IR extender sensor is inches from AV Receiver. Very poor response on all the buttons. Sometimes they would work and sometimes not. Sometimes when I would press it multiple times in the row it will take a while and then it will respond. Sometimes if I press on Input Aux it would switch to Input D-in other times it would switch to Input Aux. Do I have a defective NEEO brain??

Andris 

Hi again,

I have added a macro for the power commands. I would recommend to use the now included Power on and off commands. 

Power on: START was added to this command

Power off: START -> Wait 5 seconds -> Power toggle.

This way we make sure the device is on when Power toggle is sent and it will always turn off if the power off macro is sent. The new data will appear around 1AM CET. Please update your device. The stupid device should disappear.

If I understand you correctly, besides the power commands, everything is working fine for you now, except that the commands are sometimes working, sometimes not? And this happens for both, the TV and the AVR? Let me know. Maybe I can schedule a phone call with one of our support agents. This way we can figure out if you have a defective Brain or if there is any other issue with the positioning. But first, update your device, clean all your recipes and try it again. After you did that, you could send me a screenshot of your recipes, to make sure everything is fine there.

Thanks!

Andy Thanks for adding those macros! Now the Power ON & Power OFF work!

I really appreciate you going out of your way to make sure this device works, there are very little chances someone else will still be using this specific device that is quite old. Great customer support.

Back to the issue about inconsistency. I'm attaching two recipes I built that are sometimes working and sometimes not in full. Interestingly AV Receiver will always power on, however if it has been previously set to AUX input, when running recipie it fails to switch to D-IN 100% of times. Power ON TV will fail about 80% of times. I also included pic on how I have positioned NEEO and my devices. I tried to move the brain out to the front center at the edge of the white cabinet (right in front of the TV) with no improvement in results.

So currently still have 2 issues:

1. Inconsistency in powering on TV fails about 80% of times

2. AV Receiver fails to switch between inputs 80% of times, fails during recipe and fails with shortcut buttons for specific inputs 'Input AUX 1', 'Input D-IN', 'Input next AV Receiver', 'Input Previous AV Receiver'

Andris I dont know wat your TV isnt going on but I believe I know why the input selection doesnt work. Voelde you try setting the 9seconds timer to 15 and try again. If this works then try 14 etc etc untill you found the sweet spot. Please report this back to Andreas so hè can adjust the driver to your timings. This way the next person Will bennefit.

Niels de Klerk I just put timer to 20 sec and nothing besides Apple TV responded. TV and AV Receiver stayed off completely. Second time got response from AV Receiver - it Powered ON, however did not switch to the right input. TV still did not power on. I'm ruling out the timer issue.

Patrick Yes, I did try moving the brain forward, also more towards the center-forward with no changes in performance. Seems like I'm out of options unless you have any other suggestions I can try.

Patrick Any other suggestions? My NEEO currently is just another remote that can only do few things, actually even worse because those few things it can do it does not do consistently. I tried to run a recipe yesterday and it partially executed it, today it did not execute any commands at all on the same recipe. It has been more than a month since I got my NEEO and I have not been able to successfully use it without putting away all the other remotes.

Patrick Ok, I'll try to switch them around and see what happens. However, currently the TV is not always getting powered on so to me it doesn't seem like a weak signal issue. I'll switch and report what happens. 

Want to point out again that some commands feel like are on delay. If i press the shortcut button on remote for AVR it might not respond but most times it will respond with delay of few seconds. If I press one button multiple times then few seconds later those commands will get executed. 

Patrick I finally had time to switch things around. No change in performance, still very inconsistent results: sometimes some devices will respond and sometimes not, very random. Unusable.

Patrick I set up some shortcuts for my AVR and when ever I try to use these shortcut buttons they ether would not work or sometimes respond few seconds later after I clicked on them. These include switching inputs (AUX to D-IN etc), volume buttons etc. Switching input in the recipe has never worked.

Patrick Andy Guys, anything else I should try? It almost has been  2 months since I received NEEO and it is still not working. Looks like I've ran out of options. This is not only an issue with my older AVR device, even a few year old model of Samsung TV is not working properly. Ether my NEEO is defected or simply it is, as some would label it, a 'stupid device'.

Andris You are right. There must be something wrong. Can you send us a screen shot of the "about" screen in the app? I will have the developers analysing your unit. Thanks & Sorry for the hassle

Raphael Uploaded a screenshot like you requested. Let me know if you need any other info or you guys have any other suggestions on what to try.

Patrick Thanks. Yes to all the points that you outlined above. I'll go through your suggestion on adding a new TV once I have a spare time in the evening, it might be few days before I get to it. Will post the results here.

Patrick Well, now I don't feel like i'm the only one with that problem! Any findings? I tried your suggestion on adding a separate TV device and add some shortcuts. Performance appears better when the IR emitter is on the right side of the TV. For the most part they work, I would say around 90% of the time. No lag in 90%. 10% of the time no response from the shortcut command. So I can say now that I can observe lag only on shortcuts for my AV receiver.

Patrick Ok, thanks for the update. Will keep my fingers crossed.

Patrick Any updates about the laggy commands?

Patrick It has been 3 months since I received NEEO and yet I have not been able to use it. If this is a hardware issue (remote sometimes works and sometimes doesn't, laggy commands) I would like a replacement. If its a software issue I guess I'll have to wait and let it keep collecting dust. But I would like to know. Now I wonder if this thing will ever be usable?

Patrick I have the same issue. I will start a thread. 

Milton 

finally connected the remote back to the brain. Annoyed and Frustrating it took a few hours trying to get it to work. 

Milton On what firmware version are you. You can check it on the remote in settings. Thanks

Raphael 

remote went down again

firmware attached in photo.

photo taken before remote freezing which required to be powered off then on. When powering on and reconnecting the remote fails to connect to wifi. This is happening every the remote gets rebooted and powered off then on 

Patrick 

thank you but still no luck on my end.  Struggled all weekend trying to connnect the remote to the brain. Remote fails to recognize brain and or wifi. At this point NEEO is more of a headache than anything. Not living to its expectation. Disappointed 

Milton could you do some tests?

i see that you have both lan and wlan connected (shown in your photo) could you remove your Ethernet cable? It shouldn't make any difference but you won't need it after the initial setup.

can you check with the neeo app if the IP address is still the same or if it have been changed with the picture you've added before. About screen.

could you check if your wifi router blocks bojour or has a bojour feature? If you don't know then reply what kind of wifi router you are using and the specific type

Could you fully power down your remote and turn it on by holding BACK and POWER until you see the connection wizard. Follow the wizard to be connected again.

if you could connect the remote to the brain and it all works, then test again by turning the remote off and then on again. If not then please report it back.

if it does work then please try to reboot your wifi router, if internet is back up again then reboot the brain. And test the remote by turning it of and then back on.

i know these are a lot of tests but I'm sure they provide enough information to figure out what is going on and find a fix.

being unable to connect the remote is new to me but I have quite some experience in how the NEEO technically works that I believe these tests could shed some light in what's going wrong.

Niels de Klerk Milton

This may or may not apply, but do you have multiple Wifi routers? Are you running the same SSID on both 2.4 and 5GHz bands? 

If yes to either of the above, can you set up a new SSID on the 2.4GHz router and see if the brain/remote work when connecting to that?

Jay Donoghue  

2 separate SSID one for each band 

the remote was connected to the brain and wifi for almsost 24 hours with out any issues. I could power the remote off then on and it would sometimes take a long while for the remote to reconnect but it did, other times it reconnected faily quick. Woke up this morning and the remote was not connected to wifi so I decided to powered the remote off then on at that point the remote did not reconnect which makes me go through the whole pairing process all over again with no success. I then restated my wifi extended and it reconnected the remote to the brain. Not sure what is causing the issue in this case because I am and have been able to use the app without any problems. iOS app has been running smooth since day one. 

Wifi entender: Netgear EX7000

on a side note how do I connect plex in order to view all my media through the app and remote 

Mark I think it will be some time before we see anything into AUS. When i emailed support they said it will be weeks before other countries start to send out. But the language was very clever and didn't mention EU or AUS (Shipping at same time) specifically so Canada etc count as other countries.

I am thinking late October. 

Erik O Lets keep the Troubleshooting in the other Topic, else this will be splitted and no other user run into the same trouble will find the solution!

https://planet.neeo.com/t/36fzcx/anyone-actually-get-their-unit-to-work

Tommy Milner The Update will normally download to the Brain, and when it is finished, then the Brain indicates that an Update is available. The Time needed is mostly correlated with the speed of your Network and Internet Connection. I suggest to wait at least 30 min and check again!

Markus Mahr Thanks very much! My internet connection where I live is definitely not the best so that is likely the problem. I will leave it alone for a while, let the remote charge, and see what happens later.

Tommy Milner 

Many thanks for your feedback!

It can take a while until the update appears.

Regarding the Directv - did you thy our HR24 driver?

Regards, Andy

Andy The update came only a few minutes after I posted. I wasn't patient enough clearly.

The HR24 is working now. It can be a bit delayed and miss inputs at times but it appears all of the "buttons" are functioning now.

Tommy Milner 

Glad to hear!

Did you try re-positioning the Brain?

Patrick That'S a joke isn't it. 

Instead of fixing the problems in shipping and EU you're happy that someone used Ebay to buy it for extra money ....

Sorry, but this can't be true.

Aaron Williams Thanks so much for the feedback and welcome to the family!

Joe Carey wow... UPS not requesting a signature or anything for that expensive Neeo??

Are they sorting it for you?

Alex B They are. I had to get a police report but they are sorting it all out. Very good customer support so far!

Joe Carey Wonder if neeo could track to see if your remote, comes online.

Joe Carey That is very sad, totally missed the Input. If NEEO track the SN witch they ship, they should be able, but i don't know if they do. Maybe Raphael will answere this!

Else, it is frustrating to see 1. UPS lays down the packet in front of the door without you allowing it 2. Someone is collecting it, maybe he sees the slip ang googled it...

Markus Mahr Shaun Thompson I asked them the same question, if it was possible to see if the brain came online, but I didn't get a response. I did get a replacement shipped to my office. All is good!

Patrick Thanks for the quick reply. Yes, I tried the other adapter, and some of my own too. Nothing worked. I will send an email to support@neeo.com .

Patrick I sent the email to support@neeo.com 2 days back, but no response yet.

Patrick Sigh! No response of any kind from your support team yet. Can you help?

Patrick Yes, got the email finally, and the UPS notification. 

Thank you. 

Both brains are powered up and running. For the sake of less clutter, I'm going to post any issues and testing regarding setting up and using a secondary brain here: https://planet.neeo.com/t/63fmr9/multiple-brains-in-multiple-rooms

Patrick I absolutely love them! Most of our tech is black, so it fits in very well with our aesthetic. My cat was also pretty curious when she saw them at first. 😁

Patrick I was just going to ask you how to get them;)

Kenneth Skou Thats because no units are shipped outside of US/CANADA at the current state!

Kolbjørn Patrick Any updates regarding shipping?

Romulo Pontual it looks like it’s in factory mode. I haven’t seen it before. I’ll tag Patrick , hopefully there is an easy fix.

Patrick I followed your instructions and the remote is now working. Thank you, Romulo