TV not turning on and off (Sharp Aquos LC42D64U)

TV not turning on and off (Sharp Aquos LC42D64U):

I am having issues with my TV not turning on and off erradically.

At times, my TV will turn on with my recipes and then at times, it will not. The same goes with turning off mode. 

Please help because turning the TV on and off is a very simple function and Neeo has not been able to be consistent with it.

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  • Only two things I can think of. 

     

    You may may be using both the toggle  power function (original remote / physical button) and also using the discreet power on and off codes with the Neeo. 

    To fix it if this is the case, turn the power on manually, then discontinue use of the old remote and physical button. 

     

    Or the second possible issue I can imagine, Maybe your Neeo Brain placement is not optimal for the TV receiver, try repositioning it / using the IR blaster? 

    Like 1
      • Steven Lam
      • Steven_Lam
      • 2 yrs ago
      • 2
      • Reported - view

      Big K Thanks for your suggestions. I have moved the Neeo Brain unit from inside the entertainment cabinet and placed outside on the top shelf of the cabinet right behind the TV unit, a more optimal location (see pix below with red arrow showing where I moved the brain unit). TV now turns on and off flawlessly.

      Like 2
      • Patrick@NEEO
      • Community Manager
      • Patrick
      • 2 yrs ago
      • 1
      • Reported - view

      Steven Lam Thanks for the feedback, yes, IR can be pretty sensitive.

      Like 1
      • Big K
      • Big_K
      • 2 yrs ago
      • 2
      • Reported - view

      Steven Lam great news !! Sometimes the little things cause us the most grief !! Glad to see you are back in action !! Enjoy !! Keep us posted as you go !

      Like 2
      • Steven Lam
      • Steven_Lam
      • 2 yrs ago
      • 2
      • Reported - view

      Big K Patrick Thx for all of your support. Neeo customer service rocks!! 

      Like 2
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