Chord Hugo 2

hi guys,

the Chord Hugo 2 is supported, but clearly none of the commands for this device are working. could you please have a look at and fix it...

thanks Renzo

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  • I will make sure that the device driver team will check the command set for that device again.

    Have you tried different positions for the NEEO Brain? Could you post some images of your setup? Then we can make sure that the IR signals actually have a chance to reach the device.

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  • Renzo G. Del Tenno

    This was just fixed! The new data appears around 7PM CET. Please update your device according to this guide. Thanks!

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  • hi Andy, still no luck with getting the Chord Hugo 2 working. none of the commands work. :-(

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      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Renzo G. Del Tenno 

      On which version is the device? There was a clear problem that was fixed. I was very sure that this should work now.

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  • it's showing Version 30

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  • just right next to the Chord Hugo 2 is the Technisat DigitRadio 110 IR which perfectly works. so I would exclude an IR issue with the brain.

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      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Renzo G. Del Tenno 

      Version 30 is correct. We'll have to take another look at it. I'm sorry!

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    • Andy any news on the chord hugo 2?

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      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Renzo G. Del Tenno 

      We tried to order the remote and contact the manufacturer. But no luck yet. I'll let you know as soon as there are any news.

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      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Renzo G. Del Tenno 

      We have tried another attempt. Please test the following Live IR Test.

      The Live IR Test works the following way:

      1. Navigate to the Settings Menu in your NEEO app.
      2. Navigate to NEEO Brain.
      3. Click on "Live IR Test".
      4. Enter into the text field the following code: HpkbBgF9vq
      5. Test the commands

      Thanks for testing!

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    • Andy I did the Live IR Test... still none of the commands work :-(

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      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Renzo G. Del Tenno 

      I'm sorry to hear...

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    • Andy hi Andy, I haven't heard anything from you in a while. how to we proceed on this? quite frustrating for me that I'm unable to use Neeo

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      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Renzo G. Del Tenno 

      I understand your frustration and I'm sorry for the long delay! I've contacted the manufacturer again. This time I got a reply. It looks like we can fix this soon. I'll let you know as soon as there are any news! Thanks!

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      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Renzo G. Del Tenno 

      I still have only a generic reply from them. I will go on trying to reach them. Thanks for your patience!

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    • Andy ok, hopefully you'll get it soon. thank you Andy for keeping me posted.

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    •  Andy Patrick  I live in Switzerland and can send you a CHORD Hugo 2 IR Remote to your Switzerland Office if its helpful for you. IR learning function would be another Solution ;-)

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      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Peter Muerner 

      That would help a lot! Our address is:

      NEEO AG
      Niklaus-Konrad-Strasse 8
      4500 Solothurn

      Thank you very much!

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    • Andy 

      Ok, The remote goes out on Monday 19.3. and should by delivered  on Tuesday to your Solothurn Office.

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    • Peter Muerner I did not realize they were running the support from CH... thank you!

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      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Peter Muerner 

      Thanks!

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      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Peter Muerner Renzo G. Del Tenno

      I have received the remote today. Actually, all codes are identical. The data in our driver is correct. It has to be a positioning issue. Please try to move the brain to a better position. It has to be perfectly in line of sight with the brain.

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    • Andy 

      I tested much different positions..... none of the commands are working. Restart Brain will not fix the problem. Every other devices working flawless. Strange thing.....

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      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Peter Muerner 

      It's indeed strange. These are standard RC5 infrared commands. They are identical with the original remote. That means the data is correct. Right now, I'm pretty much out of ideas. 
      I understand, that you have already tried different positions. But did you ever, just as a test, put the brain directly in front of the device, around 30-50cm away from it? 

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    • Andy Yes, i did. I will repeat the tests again and make e pic with the positions of Brain and Huo but currently i have no time to do this. The IR Sensor locate under the viewing glass and on the side of the housing gibt es, bis nach oben gezogen, ein IR Fenster:

      Even if Huo with the top (viewing glass)) to the Brain... no commands work.

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    • Peter Muerner Andy I started my tests all over again and unfortunately I confirm that it doesn't work. I tried it with many different brain positions and distances but no way. also, I would expect more buttons than on/off, volume and mute. 

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    • Renzo G. Del Tenno All Buttons from the Org. IR Remote are available. Go to Add Shortcut...:

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      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Peter Muerner Renzo G. Del Tenno

      Here's another attempt. We have tried other code learning tools. Here's a Live IR Test for POWER TOGGLE: Z7kocvYtOb

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    • Andy you made it man! power toggle works ;-)

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      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Renzo G. Del Tenno 

      Finally :-) I have learned all other codes with the same technique and learning tool and updated out Chord driver with these codes. The new data appears around 6PM CET. Please update your device again. Thanks for all your patience and help!

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    • Andy it's now updated from version 30 to 42

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      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Renzo G. Del Tenno 

      Oh, yes, the server update times changed. That means I was quick enough to get it into this update. Does all work fine now?

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    • Andy I will test and let you know by the end of the day

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    •   Andy I haven't done extensive tests yet, but it seems to work well so far. in a recipe I couldn't get the "power toggle on" to work, only using the "power toggle" command was able to switch on hugo2. 

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    • Andy Renzo G. Del Tenno 

      Great!!

      I tested too, ... every command work flawless include Power Toggle ON in the recipes section launched.

      Thank you very much!

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      • Andy
      • Andy
      • 4 yrs ago
      • Reported - view

      Peter Muerner Renzo G. Del Tenno

      Glad to hear! 
      Can you both please compare your recipe steps and try to figure out where the difference is? Power toggle and Power toggle (On) are sending the same command. It should work for Renzo, too.

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    • Andy Peter Muerner all good, power toggle ON works as expected. The state of Hugo2 was out of synch. thank you guys

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  • x-mas gift soon? ;-)

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