Remote not working

after 2 years I just got the Remote and Brain and the Remote is not working. I have got through all post on the discussion room and tired all the possible solutions (below) and none of the solution are working. The screen doesn't work at all

Charged for 24 hrs

Charged using Brain Adaptor

Allowed it to Discharge 

Hold Power button for 10 sec, release and hold again

Hold the Power and OK button 

Please help or please send a replacement. This is very very disappointing. 

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  • Hello!  Sabir Gham Thanks for posting this. I responded to your email about 5 min ago too. Let me know the outcome of those steps I provided.

    Thanks!

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    • Jeff This happened just right now with me. Came back from holiday and my NEEO remote stopped working completely. The screen is black and blank and doesn't seem to charge at all.

      I tried everything but nothing seems to work. What would be the next step?

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 3 yrs ago
      • Reported - view

      Csanad Novak Sorry to hear this. Can you please email support@neeo.com and we'll get a replacement going for you asap.

      Thanks!

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  • @ Jeff I have the same problem now. Remote stopped working doesn't charge anymore.

    Can someone tell me to solve this problem and help me out?

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 3 yrs ago
      • 1
      • Reported - view

      Jin Fang Chen Can you please press and hold the power button and mute button at the same time for 15 seconds? Let me know that helps. 

      Like 1
  • yep same here... each time I reset I have to move to a different outlet in my house to see the charging screen comeup.  After that nothing.. remote is dead

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