Remote turning off and failing to reboot
My remote (a black cat) for the past few weeks has been misbehaving.
the screen goes black, the remote is unresponsive and appears to have shut down on its own. If I press power button to reboot it, the Neeo logo and the spinner comes up, but in the middle of the reboot process the screen goes black again and the remote has shut off again. If I try to reboot again the same happens, until maybe 1 attempt in 5 the reboot process completes and the remote works again for a while. I thought it was a battery problem, but when I put the remote on the charger, the battery logo shows always more than half charge
I tried a complete reboot by holding the power button for 15 sec and then 3 sec to restart, still same problem. I tried to refresh the firmware power btn+mute, flash went ok but problem still persist.
Claudio Guareschi. Thank you for reporting this. Could you please check which firmware are you running on your NEEO Brain and NEEO Remote? Did you also try to reboot your NEEO Brain? If that doesn't help, I would suggest performing recovery on the NEEO remote. To do so, please follow these steps:
1. Hold the power button on the NEEO Remote for 15 seconds
2. Wait a few seconds
3. Press the power & mute button simultaneously for a few seconds
4. You should see the option for recovery, follow the on-screen steps
Please keep me updated.Reply
Hello NEEO team !
Seems experience a similar issue with my black cat :(
Current Firmware: 0.51.13-4f47f9b
Screen stay blocked on the Neeo logo and the spinner.
If I try to reboot, the same happens...
If i try recovery, the same happens... (screen stay blocked on resetting factory settings)
Ingrid Any suggestions?