Neeo remote not connecting to WIFI
I got my neeo brain and remote today and setup the brain and app works good, when i try to pair my remote it says Oh no! something worng, i am using Netgear XR500 router
I have tried all the solutions mentioned in the forum and it did not work(removing spaces in SSID, changing password, reset brain, reset router etc)
i do have another router of brand ZTE and when i connected to this the remote connects to the brain
Now the problem is all my devices are connected to Netgear and i want to connect the NEEO to Netgear only
I see there is quite large no of users facing this problem, kindly provide us the solution
Anand i will pull in Jeff as head of customer support and Ingrid as troubleshooting techi from team NEEO here.
and now also try to help you from user to user:
1. Is the NEEO Brain able to connect to your Netgear router?
You can check this when pulling out the LAN Cable and check if the app is still able to find the brain.
2. Are u sure you connect NEEO to a 2.4 GHz Network?
NEEO is not capable of using a 5GHz Network as it doesn't support this from the hardware build into the NEEO Brain and Remote.
3. the Remote needs to be relativly near to the Brain during pairing. A Microwave Oven or any other RF sender can cause connectivity issues when in use during pairing.
If all these will not help you, there are Californian Office Times where Jeff and his Team is available via Call-In for assisting you. You may like to contact him via Mail ( firstname.lastname@example.org ) or you may like to wait until he is responding here.
If you like to get someones attention here on planet.neeo you just need to type an @ follwoed by the name of the person.