Now is when you give me my money back

Just bought this piece of shit in December. Support hasn’t replied. This is a scam and you’re going to have bigger issues than a lawsuit with me.

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    • Jeff
    • Head of Customer Experience
    • Jeff
    • 7 mths ago
    • Reported - view

    Hello  Jared zamudio

    Hope all is well. If you are within your 30-day refund policy we will be happy to process your refund and pay for all shipping costs if you purchased your NEEO from our website neeo.com.

    I also did a quick search and (assuming this is actually you since I searched by name and not email) you emailed us on 1/14/19 "Worked, thanks." My agent promptly replied the same day within a few hours.

    The only other ticket we have under this exact name was sent yesterday 2/05/19 at 7 pm which is outside of our normal business hours. 

    If you can please DM me with your email address(s) I can check to see what happened and help you out asap :).

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    • Jeff 

       

      will the device still work after the 24 months mentioned in the news from the other day?

      I put a ticket in and was only given a link to the “big news.” 

      If the device is useless after 24 months you are going to give me my money back so I don’t have to come and see you.

      Reply Like 1
  • The issue is with the device becoming obsolete after 24 months. 

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  •  Jeff  Sorry for butting in.   I think I saw another post where someone was disappointed that, now that multibrain is possible, that there are no brains for sale.  Don't know if you have folks who want to buy and others who want to sell?  If so, maybe you can facilitate swaps.

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 7 mths ago
      • Reported - view

      Bill Kaczmarek You guys can simply reset the brain to factory settings :). BIll, don't you have a few brains yourself? Have you tested the multibrain feature?

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    • Jeff Yes, I have another Brain I'm not using   I haven't had time to try the multibraun -- didn't understand the suggestion to do a factory reset? Do I need to do that for multibraun?

      I used an IR extender to two other rooms, so haven't needed the multibraun so much - the workaround has been enough as there isn't as much usage in those rooms.

      My second Brain may be a gift for someone.  My parents don't have WiFi.  Can I set it up using a hotspot and then will it run without WiFi?

      And it will run for longer than two years?  When NEEOs server goes down it can no longer update to new devices, but otherwise will still function, right?

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 7 mths ago
      • Reported - view
      Bill Kaczmarek said:
      And it will run for longer than two years?  When NEEOs server goes down it can no longer update to new devices, but otherwise will still function, right?

        As the post states, 24 months. If and when, yes.

       

      Bill Kaczmarek said:
       I haven't had time to try the multibraun -- didn't understand the suggestion to do a factory reset?

       You mentioned selling it and sending it to me so we can wipe it or something to that effect. I said you can simply reset the brain yourself.

       

      Bill Kaczmarek said:
      Can I set it up using a hotspot and then will it run without WiFi?

       Not too sure, but I advise you use a stable 2.4Ghz wireless connection to avoid any potential issues. 

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  • also bought new NEEO from you two months ago, and what now? should I throw it away and go back to logitech? I paid 400 eur for what??????????????????????????

    Reply Like 1
  • Jeff said:
    You mentioned selling it and sending it to me so we can wipe it or something to that effect.

      Jeff that wasn't me... my second Brain hasn't even been unboxed.  Maybe you are confusing me with someone else?

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