Volume-Control via Hardware-Button does not work in some receipts

Hi guys, since months the volume control via der AVR (Hard-Button) is not working when I launch the TV receipt. I was very curious to see wether this has been fixed with the new Firmware but it seems not. Can you please check why this is not working. I launch the TV and the Arcam AVR 750 (the SwisscomTV-Box I've removed from the receipt, because I do not have the required IR-Dongle - not anymore available for my version) and at the end the volume control via the ARCAM.

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  • Hi,  Kurt Meyer. Thank you for reaching out to us. Please note that this is a known issue in the release 0.51.13

    INTERNAL TV TUNER AUDIO OVER EXTERNAL AVR

    When using the internal tuner of a TV in combination with an external AVR (Audio Video Receiver) the automatically generated recipe does not turn on the AVR. You can manually correct this by adjusting the recipe.

    You can easily adjust this recipe step. To do so, please start your TV recipe. Then click on the hamburger menu in the upper right corner and tap on Edit this recipe. Edit the step: Use TV Volume and choose your AVR.  Please let me know if that works for you. 

     

    EDIT: Please note that the actual problem if this thread was fixed by adding the missing step "Show Controls..." to the recipe and it's not related to the Known Issue mentioned above.

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      • Kurt Meyer
      • Kurt_Meyer
      • 3 mths ago
      • Reported - view

      Ingrid Thank you for your reply an the suggestion on how to fix it. Unfortunately this does not work with me. I've modified the whole receipt already manually. As you can see on the attached Picture I already lauch the volume control of the Arcam as the last step within the receipt but I guess the receipt is applying the steps in a different order than the one defined within the receipt.

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    • Kurt Meyer

      Have you updated each device?

      Go to the devices and check for updates for each device you use.

      the "old" USB dongle for Swisscom TV still works with the new Swisscom UHD box. I still use it and it works perfectly.

      here you can see my setup.... in the dark in the background is the brain and on top of the brain the old IR-Dongle....

      https://planet.neeo.com/t/80l4h2

      If nothing works, the best thing you can do is delete the recipe and create a new one..

      Reply Like
      • Kurt Meyer
      • Kurt_Meyer
      • 3 mths ago
      • Reported - view

      nuro Hi nuro thanks for your tipp. Yes I've already checked each device for an update. Maybe the Problem is what Ingrid mentioned on her reply will check this out later this evening.

      Regarding the IR Dongle: For me it's the other way round. I still have the old Swisscom TV 2.0 Box and there is not anymore a dongle available. Already asked Swisscom to change the Box but they want money for it and I'm not yet willing to pay something for a new box.

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    • Kurt Meyer Ich schreib dir das mal in Deutsch :)
      du kannst bei der Swisscom einfach ein paar mal anrufen, bis sie dir die Box dann "Gratis" zur Verfügung stellen.
      ich hab das auch so gemacht. sehe nicht ein wieso ich als Bestandskunde die Box zahlen muss wenn doch Neukunden diese Gratis erhalten.
      Ich würde hier noch ein paar mal anrufen bis das geregelt ist :)
      Ansonsten hat es hier noch "Gauner" welche den USB Dongle verkaufen:

      https://community.swisscom.ch/t5/Swisscom-TV/USB-Infrarot-Adapter-f%C3%BCr-Logitech-Harmony-Fernbedienungen/td-p/479018/page/3

      Gruss nuro

      Reply Like
      • Kurt Meyer
      • Kurt_Meyer
      • 3 mths ago
      • Reported - view

      nuro Toll deine Antwort, vielen Dank!! Habe in diesem Kontext erst einmal ein ziemlich ausführliches Gespräch mit denen geführt und dann resigniert. Werde in dem Fall ein bisschen penetranter sein - Mal schauen :) - Habe mir kurz das Gauner-Angebot angeschaut - effektiv ein stolzer Preis. Frech...!

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  • Kurt Meyer I can see in your recipe that "Show controls" is missing. As long as a recipe is automatically created with the normal wiring setup and the "Show controls" step is not changed, the volume should work when you only adjust the step "Use ... Volume".

    Reply Like 1
      • Kurt Meyer
      • Kurt_Meyer
      • 3 mths ago
      • 2
      • Reported - view

      Ingrid Thank you for your Reply. I've added as well the "show controls" of the Arcam and this was indeed fixing the Problem.

      Reply Like 2
  • Kurt Meyer Glad to hear that! 🙂

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