Cannot reset Z-Wave Network


I need to reset the Z-Wave Controller, but the Neeo App always tells me "Could not reset the Z-Wave controller".

How can I clear the complete Z-Wave configuration?

Best regards


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  • Hi,  Peter Philipp. Thank you for reaching out to us. Did you try it more than once? Could you try to force deleting your devices? Click on Devices -> Delete -> "My device is broken" -> Force delete. After that, you can try to reset your Z-Wave controller once more. Could you give that a try? 

  • Same issue here can't reset only complete neeo reset works

  • I have lot devices that are Not reachable that I cannot remove.

    How can I remove These?

    For two years I have to tried to get z-wave up and running with no real success. It‘s just dissapointing, I switched to homee which works Great (even with Siri). 

    • Hello NEEO, any news? This is just dissapointing on a new level. Feels like a scam.

    • Peter Philipp 

      This is a known issue. The only way is to do a factory reset of the Brain.

  • It is really disappointing that they do absolutely nothing on the Z-Wave Topic

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