Nvidia Shield 2017 CEC
Dear support, I have connected my Nvidia Shield into an HDMI port and CEC is working fine (I can control the Nvidia Shield with the Samsung TV remote) but when I add the Nvidia Shield device into the Neeo app, I have an error message that say the devide is not found. How can I use my Neeo remote with my Nvidia Shield 2017 ? thank you
PS: shield has been updated to the latest version
Hi, YC. Thank you for reaching out to us. Do you get the same results if you use a different HDMI CEC cable? Is your NEEO Brain connected via HDMI CEC directly to your Samsung TV or to an AVR?
Can you also provide me with your NEEO hostname, please? This can be found in the settings under the about section.
I have connected the Brain into a TV HDMI port and the Shield into my HDMI switch (where output is connected to another TV HDMI port). I retried on yesterday and the Shield has been detected by Neeo app but, if I watch another input (TV tuner or another input), the TV automatically switch to the TV HDMI port where the Neeo brain is connected. I have also noticed that the Shield control with the Neeo Remote is very slow. My Neeo hostname is NEEO-fca9a0f4