BUG: Power ON Swisscom TV 2.0 not working in recipe

Hi,

I did a recipe to start my tv, AVR and Swisscom TV Box 2.0. With the TEST button the TV Box starts, but in the recipe it does not work. Is it my fault or is there a bug?

Thanks,

Alexander

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  • Is not a bug. I have no problem with the start of the TV box.

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  • I've had similar issues as Alex is describing.  Adding delays helps some of the time, other times it doesn't.  Editing the automatic recipes that are available when you add a device seem to be the most stable method for some reason.  For example, I open the TV recipe & then add commands to turn on AVR & TV Box.  I also like that for the simple reason as there's options to have different recipes for launch & off, which isn't available for the "make your own recipe" option.

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  • Alexander Scheiflinger Did you create your own recipe or use the automatical created one?

    If you use a manual created one, you need to enter delays, almost all AV Equipment needs time to boot nowaday. Also why did you use a manual?

    After adding the TV, the AVR and the Swisscom, there should be an automatic recipe with an red mark on it. Start this recipe and do the Wire Setup. After finished these initial work, you should be able to use this to watch the Picture onto the TV, hear the sound thorugh the AVR and switching channels with the swisscom.

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    • Markus Mahr I think I used this one, but the Swisscom TV Box does not power on. If I click the test button it works fine, but not in the recipe.

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    • Alexander Scheiflinger Folgende Einstellung funktioniert bei mir mit TV 2.0

      Send Power on to AVR

      Send Iput ... to AVR

      Sen Power on to TV

      Send Input HDMO .. to TV

      Send Power on to  Swisscom Box

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      Helmut Burkhard 

      Did you test the power with the UHD box, too?

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    • Andy  Power on / off works for me with the UHD box. like the HDBox

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  • Still does not power on correctly. I added some delays and changed the order of devices, did not help. I had to put a shortcut for Power Toggle Swisscom TV to my recipe :( Power off works without any problems.

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    • Alexander Scheiflinger Hello, I will send your request to the Device Driver Team, we will come back to you as soon as possible. Regards,

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      Alexander Scheiflinger 

      Do you have the UHD or the non-UHD box?

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    • Andy UHD

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      Alexander Scheiflinger 

      Can you test if power toggle works?

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    • Andy Power Toggle works. But the problem is that if something goes wrong it always goes to the false state ;)

      I tried the trick from Julian : Works! If I put Swisscom TV first it works with power on command just fine.

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      Alexander Scheiflinger 

      Great! This means it's only a delay issue. Can you please measure how long the box needs to power on until it can receive and execute any other command? 

      Thanks!

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    • Andy It's not a delay issue, it seems like mentioned from Julian that Swisscom TV Box gets confused by other IR signals that were executed before. I tried to Power ON AVR, 2 seconds delay, then Power ON Swisscom TV: doesn't work. But with Swisscom TV as first device it works.

      Second, with Power Toggle instead of Power ON it works as well, no matter if it's the first device or not in the recipe.

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  • I had something similar for powering on my cable settop box. You indicated that you changed the order, but did you also try to set it as the first device to be powered on? This did the trick in my case, even without setting any delays regarding powering on the other devices (did had to add delays for the inputs taking into account the boot time). I got the feeling the box was perhaps confused by the first IR commands and then missed its own command?!?

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  • I can not agree. It does not matter to me at which point the command Power on / off  (Swisscom HD Box) is definite.

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  • HI,

    I am facing same issue around switching on Swisscom TV box which is really frustrating:

    - "Power on"  step / signal for Swisscom TV box is not working - not matter if the step is put first, second or last in the recipe chain. TV and AVR will power without a problem.

    - Power off signal with Swisscom TV works

    - Power Toggle is no option

    No clue what to do?!

    Also, in the threat above "standard" recipes are mentioned. How can these be added?

    Thanks,

    Malte

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  • I have also problems with the Swisscom TV UHD box. Power ON/OFF does not work. It does not matter, if the box is on or off. It does simply not react on the power command.

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    • Alex Reusch  I‘m sure Andy and the driver team will look into that again. The slightly strange thing we need to identify is why it works for most users but does not for some. Can you tell us the firmware version of your UHD box, and also the firmware version of the NEEO brain and the remote.? You find the latter two on the about screen of your remote. Thanks. I’m confident that one will be solved too. Merry Christmas 

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    • Raphael here the details

      UHD Box:
      Entertainment OS 3, Software Version 2.76.9

      Brain:
      0.47.9-28fa9fa

      Remote:
      0.47.9-d21dab53

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      • Andy
      • Andy
      • 2 yrs ago
      • Reported - view

      Alex Reusch

      Many thanks for your feedback! It still works for most of the user. We'll have to further investigate. Anyway, within the next firmware release there will be a new solution included for the stupid device handling. Your box was smarten up because it was power stupid. This seems to work for some users, for some not. But with the new handling, your issues should be fixed. 

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      • BENCH
      • BENCH
      • 2 yrs ago
      • Reported - view

      Alex Reusch Raphael  Andy  same problem here using Swisscom TV Box UHD with OS 2.76.9 and latest NEEO release 0.47.9.

      FYI we use the "old" USB IR Receiver for the UHD Box. Maybe this could be problem?! 
      Alex Reusch  do you use the USB or the 2.5mm jack IR Receiver?

      In addition the recent button "previous channel" is missing in the UHD preset!

      BTW whats the best way to submit new channel icons? Mail or forum?

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