Remote screen dead, only backlight
I've seen any number of posts about defective remotes, and now my own seems to suffer as well. The screen of the remote is black/blank, with just the backlight on. I've tried resetting, getting back to FTUE, nothing changes and I have no way of knowing if anything works because the screen is blank... The remote's been on the charger and off - nothing changes. The only glimmer of life I've seen in the couple of days was when I put the remote on the charger today, but there was only a completely garbled and flickering green screen - possibly a charging screen? It was gone after a second or so - too quick to make a picture...
Any suggestions on what to do, or just email Neeo for a replacement?
Hi, A. van Kesteren. Thanks for reporting this. I'm sorry to hear about your experience. If you haven't already done these steps, please try to force a shutdown of the NEEO remote to make sure that it's turned off. Press and hold the power button on the NEEO Remote for 15 seconds. Then wait a few seconds. When the remote is definitely shut down, you can try to perform a recovery once more.
- Press the power & mute button simultaneously for a few seconds
- You should see the option for recovery, follow the on-screen steps
If this does not work, please send an e-mail to firstname.lastname@example.org.
Please add a link to this post, a short video of this behavior, your shipping details and your NEEO hostname- which can be found in the About section in your NEEO app settings. Thanks.Reply