HomeKit integration problem

Dear Team. 

Neeo was integrated with HomeKit since yesterday. Today I change WiFi modem and unfortunately HomeKit is not able to integrate Neeo anymore. I tried with code 63366336 but nothing found. What can I do?

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    • Jeff
    • Head of Customer Experience
    • Jeff
    • 3 yrs ago
    • Reported - view

    Hi  Matteo Damiani Thanks for posting this :). While HomeKit is only a proof of concept and not officially supported, I can suggest trying some troubleshooting steps to help.

    Can you delete NEEO from the Homekit app and then try to discover it again?

    Thanks,

    • Jeff any idea if I am still not able to discover the brain even I have factory reset it?? The NEEO brain doesn’t show up in Home App… :(

  • I have solved just 5 second ago, resetting neeo brain from zero. Like a new one.

    regards

    matteo

      • Jeff
      • Head of Customer Experience
      • Jeff
      • 3 yrs ago
      • Reported - view

      Matteo Damiani Thank you for the update.

      Best,

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