NEEO Remote really working with the Swisscom TV 2.0?

Hi there

I'm wondering, since I read a few comments about the NEEO only handling IR and no BT signals, will it be able to command my Swisscom TV 2.0 set? I am currently using a Logitech device with an additional adapter, but there are quite some hiccups every now and then. I really want to replace this remote with a nice NEEO (once it gets shipped into Switzerland), but I'm now a bit confused. So, if there's anyone outside who could deliver me an answer, that would be highly appreciated!

My Setup now:

  • Swisscom TV 2.0 Set top box
  • Samsung LED Curved UHD TV
  • Panasonic BluRay player
  • XBox One / XBox 360
  • SONOS System

Thanks in advance and regards
Martin

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  • Hey,

    You can control your Swisscom TV 2.0 via IR. Just have to buy an adapter. I would hurry up, as it seems (from what I've just read) that these are getting quite rare since there's a new version for the UHD box.

    Hope it helps.

    Like 2
      • Martin Rohner
      • The only easy day was yesterday...
      • Martin_Rohner
      • 4 yrs ago
      • 1
      • Reported - view

      Cédric Dörig , thanks, I already have that adapter for my current universal remote, and I would rather keep my current tv box, listening and reading all the hirdles the new boxes have.... 😄

      Like 1
    • Martin Rohner Cannot agree with you more! Besides, the current one is free and I'd have to pay for the new one... #ImNotThatStupid 😉

      Like 1
  • Really, no native BT support for Swisscom TV 2.0? That is very dissapointing 😟

    Like 2
      • Raphael
      • Raphael
      • 4 yrs ago
      • Reported - view

      Oliver Fässler the current way of controlling Swisscom TV works very stable. There is more to come though... you can look forward to it

      Like
      • X X
      • X_X
      • 4 yrs ago
      • Reported - view

      Raphael SWISSCOM UHD box does not work at all for me...

      Like
    • X X Same here, not working at all :(

      Like
      • Raphael
      • Raphael
      • 4 yrs ago
      • Reported - view

      Reto Haeberli X X have you guys have the external dongle (receiver) installed in your setup? thanks 

      Like
    • Raphael No. But this cannot really be the solution? Downgrading from BT to IR is just so wrong...

      Like
      • X X
      • X_X
      • 4 yrs ago
      • Reported - view

      Raphael yes just got it for the UHD box yesterday. It works, but the non adjustable NEEO buttons and screens make it hard to use (not user friendly). I stay with the amazing Swisscom original remote for now

      Like
      • Raphael
      • Raphael
      • 4 yrs ago
      • 1
      • Reported - view

      Reto Haeberli I agree this is not so super sexy. I'm pretty sure down the road a bluetooth or IP integration for Swisscom will follow. Stay tuned  

      Like 1
    • Raphael Now we are talking... Looking forward to it.

      Like
  • Martin Rohner This sound like a ideal setup. All devices are fully supported. The adapter that Logitech uses will still be needed with NEEOs current implementation. (Should be stable though compared to the remote you mentioned) Also: We do have an official thing -- that I'm not supposed to talk about -- coming up though that you will love. Thanks

    Like 2
      • Martin Rohner
      • The only easy day was yesterday...
      • Martin_Rohner
      • 4 yrs ago
      • Reported - view

      Raphael  , thank you for the reply, then I keep eagerly waiting for my delivery, rather sooner! 😄

      Hope you guys get that sorted with the delivery companies...

      kind regards,

      Martin

      Like
      • Martin Rohner
      • The only easy day was yesterday...
      • Martin_Rohner
      • 4 yrs ago
      • Reported - view

      Raphael , and should you need any more beta testers, I'm still open for that... 😏👍

      Like
  • Raphael  I'm thinking about switching from Swisscom TV (UHD 2.0) to Sunrise TV (UHD). I guess fir the sunrise UHD box we also need the Swisscom IR adapter as the box only has BT and Sunrise doesnt offer any IR adapter...?

     

    You also mentioned that for Swisscom is "more to come"... if we will get.a proper Swisscom implementation with NEEO (and not for Sunrise) this would be a reason for me to stay at Swisscom. Do you already know when you will be able tp share more information about it? You can also send me a private message with an advise which provider you would prefer from a NEEO perspective ;-)

     

    Thanks!

    Like
  • Raphael , i have the same wish as   Beni . We switched to Swisscom TV 2.0. I fully understand your NDA's  on "offical" things but it would really appreciate it, if you could send me a PM with a little hint, if i should buy an IR-adapter or not :-)

    Like
  • no infos which can be provided to my question above? ;-)

    Like
  • Hi Neeo team!

    Just played a little bit with the Neeo products received yesterday through your event in Soleure. Very nice piece of hardward. However quite surprised by the Swisscom TV 2.0 part not being able to communicate with Neeo unless we buy a specific IR command. This is not a solution on my side as the main aim of such system is too avoid having dozen of hardware... can you please confirm whether or not a solution is to be find quickly or if this IR module is the only way to pair Swisscom TV 2.0 (UHD)?

    Cheers, Antoine

    Like
    • Raphael Your feedback on whether or not you're closed to get a solution without IR is highly requested! At this very moment, I cannot use Neeo, which is a pity.

      Like
  • I have the Swisscom UHD box and it does not work with NEEO. Does the adapter for the old SWISSCOM box also work with the UHD box? Any chance that this is not needed shortly. I I cannot control the TV NEEO does not make a lot of sense

    Like
      • Patrick
      • Community Manager
      • Patrick
      • 4 yrs ago
      • Reported - view

      X X We have had different results with the old IR Receiver (USB). For some, this seems to work fine, for others not at all. The same thing is said over in the Swisscom forums.

      Like
  • I have the same topic, so I called Swisscom today. Good news, there seems to be a product "VASCTV2.0UHD Extension Kit" exactly for that purpose. It is supposed to work with TV2.0 as well as TV2.0 UHD and costs CHF 19.90. Swisscom is sending it directly to the customer. I will get it on wednesday and will give feedback if it works

    Like
      • Patrick
      • Community Manager
      • Patrick
      • 4 yrs ago
      • Reported - view

      Marc Helfenberger If I am informed correctly, the one you can still buy has a 3.5mm jack connector, as far as I know, this does not work with the 2.0, only with the UHD box.

      Like
  • After my post yesterday I went straight to a Swisscom shop in order to purchase the "VASCTV2.0HD Extension Kit". The good news: It's very easy to install (just plug in...) and works fine. The bad news: It is just working for the TV2.0 UHD box from Swisscom, the "old" TV2.0 box has no connector for IR (I have both of them...). For the "old" TV2.0 box you might have to stick to the adapter mentioned by Cédric Dörig .

    Raphael Unfortunately the layout on the remote control seems to be not the same as on the smartphone app, the best page is missing on the remote control (if I'm not wrong it's the 2nd page, similar layout as original remote control). Is this a bug or a feature? 😉 As well some of the buttons are working not correct (e.g. the "play"-button is working for play and pause, while the "pause"-button has no function)

    Like
    • Marc Helfenberger , Hey Marc, i am looking for the "old" IR Adapter with USB connection. do i read your post correctly and you have one left? by the way i can confirm that the UHD-version doesn't work on the old boxes.. just bought the UHD-adapter yesterday and was quite surpised :-/

      if you wanna sell the old connector, please write a PM to me or post it here, thanks.

      Like
    • thomas wyler Hi Thomas, sorry, my mistake, that was confusing: No, I don't have this adapter, I just wanted to mention again the solution Cédric Dörig came up with for the not-UHD-capable version of the Swisscom TV2.0 box. Sorry for the bad news, you either have to try the mentioned adapter or to hope for the solution Raphael announced two month ago...

      Like
    • Marc Helfenberger Marc, thanks for your quick reply.. i'll try it again in a swisscom store and google for that thing.. 8-)

      Like
    • thomas wyler As far as I've read up to now, Swisscom doesn't sell the old version of the IR adapter anymore. I did see it on other 3rd party websites, though, google will be your friend on this one.

      As a quick update: the old version of the IR adapter is based on an USB plug, the new one has a 3.5mm or 2.5mm jack (haven't seen one in real life, so I can't really tell). Haven't tried out the Swisscom box 2.0 (non-UHD) with Neeo yet, as I'm still waiting on my Neeo (not a backer, a pre-order). But I can say it works very well with my ageing Harmony 900.

      Like
    • Cédric Dörig It is a 2.5mm jack...;-)

      Like
      • Patrick
      • Community Manager
      • Patrick
      • 4 yrs ago
      • Reported - view

      The old one (USB) is available here , unfortunately, it is a bit expensive.

      Like
  • I will get my Neeo not before next week... but I'm courious if the Swisscom (UHD) box is handled as a stupid device from NEEO? 

    If yes, this should be changed as the box can also be powered on by almost any button on the remote other then power toggle...

    Like 1
    • Beni Hey Beni, it was a little confusing for me: The first time I installed de device I got a message, that it is a stupid device (I was not aware at that time, what this means). Next step after install you get to a screen, where you can do some testing if everything is working as expected. And it wasn't... . So I deleted the device and started again, and this time I got no "stupid device" message and testing was working fine. Since then the box is starting up / turning off as expected. But to be honest I was not testing it so far in combination with other recepts. Hope this helps?

      Like 1
  • I had the chance to play a bit with my new NEEO. Now I have the problem, that my Swisscom TV 2.0 UHD can neither be switched on nor off by NEEO. All the other commands work well. I am using the IR-Dongle with Swisscom TV 2.0. A native BT support would be nicer anyways. 

    Like 3
    • Oliver Fässler Do I got you right that you are using the USB-IR-dongle for the "old" TV2.0 box (and not the TV2.0UHD-version? If yes, that might be the problem. With the UHD-version NEEO is able to switch on/off the Swisscom box. If you are using the UHD-version, then delete your device and try again to add it. My setup is working fine so far...

      Like
    • Marc Helfenberger Yes, I am using the "old" IR-dongle (the one with the USB-plug) with the Swisscom TV 2.0 UHD box. The one I used with the Swisscom TV 2.0 Box before. The only thing not working is switching it on and off. The rest of the commands work properly. When using the IR-Dongle with the Harmony remote, it had to be tweaked a bit first, too. I had to adjust the values for "Tastenverzögerung" "Einschaltverzögerung" "Geräteverzögerung" "Befehltsverzögerung". After these adjustments it worked with the Harmony. Maybe it's the same here with Neeo, and the IR signals only need some adjustments

      Like
    • Oliver Fässler Yes, most probably the best values that you digged out for the Harmony might help to optimize. At least you could compare them with the values in the recipe made by NEEO. Nevertheless I doubt that this will help for switching on/off. When you add the device you get to the test page and there is a button for switching on/off, and this one has no relation to timing. If this button is not working, then timing is most probably not your problem.

      In worst case just get the UHD adapter from Swisscom, it's affordable (CHF 19.90)...;-) Good luck anyway!

      Like
    • Marc Helfenberger  I can say that in the mean time it is working properly with Swisscom TV UHD and the old IR dongle (the USB one) with my setup. I don't know why it did't work from the beginning. But now more or less everything is working fine as expectet (with exception of HDMI-CEC for PS4, therefore I hope this will not be the solution for Swisscom TV, but rather native BT support)

      Like
    • Hey Oliver Fässler , very nice! And by the way, if you want to change to the new IR dongle for the UHD box, I would offer you mine (I have one too many) in exchange with your USB dongle;-)

      Like
    • Oliver Fässler Just use the Swisscom TV 2.0 as a preset for the device instead of Swisscom TV 2.0 UHD and it will also turn on and off.

      Like
  • I am very disappointed by the lack of native support for Swisscom 2.0. A Swiss company releasing an expensive remote control in Switzerland should do better. At least provide the needed adapter. 

    I hope there will be a solution soon or I‘ll sell my NEEO.

    Like
    • Manuel Reinhard Hey Manuel, hope you don't get me wrong, but I have to defend NEEO on that: Yes, they are partly a Swiss company, but they have a clear focus on the whole world (otherwise we would write in German/French or Italian here...) and they can't provide taylor made solutions for every local device in terms of special hardware. I think you are blaming maybe the wrong company. Don't you think that maybe Swisscom should provide solutions for world wide standards (by the way they are doing at least for the UHD-version...)? Or even more that Swisscom should produce a smart device with dedicated On/Off commands instead just toggle? Trend to intelligent house is obvious since long time for companies like Swisscom and toggle is obviously a problem in such environements.

      But next to that: I think we all recognized (or should have at least) in the meantime, that NEEO software is far of perfect and there will be a lot of improvement to come. Most important: the basics are given, bluetooth is implemented, it's (hopefully) just a question of time to have a bluetooth connection to Swisscom boxes. So, give them some time to make it perfect...

      Like 2
    • Marc Helfenberger I suppose it is mainly an issue of communication.

      Swisscom TV (after all the most widely used TV box in the country) is listed on the "works with NEEO" page, with no indication that additional hardware is needed. To me as a customer this suggests it will just work. Especially since I have no clue about how remote controls work and what kind of standards there are. But why should I? This is exactly why I want a smart remote: So I wouldn't have to care about that stuff.

      I paid a lot of money. I waited for three years and watched NEEO win awards in the meantime. Expectations were high. And while NEEO looks and feels great, I am still disappointed that it doesn't work as advertised.

      I am not willing to spend extra money on it. But I am willing to wait patiently for an update which makes this work. At least for a while ;)

      Like 3
      • X X
      • X_X
      • 4 yrs ago
      • Reported - view

      Manuel Reinhard agree with your view. Disclosure is totally missing. The whole software is still beta. I expected more after this long wait too. At least more transparent information would have been needed. My biggest disappointment is that the software is not very open for user adjustments, it reminds me of Apple. Let's give them some more time. Maybe they listen to the users after all.

      Like
      • X X
      • X_X
      • 4 yrs ago
      • Reported - view

      Manuel Reinhard BTW I got the dongle for the Swisscom UHD box. It works, however the NEEO buttons and screens are not all user adjustable and the original remote is much better for the moment.

      Like
      • X X
      • X_X
      • 4 yrs ago
      • Reported - view

      Marc Helfenberger do you have a Swisscom UHD box? The Swisscom remote is great and works flawlessly

      Like
    • Manuel Reinhard I agree. I received the remote today and was sure, Swisscom TV 2.0 (old) works since it is on the list. What a disapointment this evening after "celebrating" the unboxing (the packaging ist extraordinary, great made!!)
      Just talked to Swisscom customer care. IR dongle is not avaliable anymore...!


      Raphael what do you advice me to do? Än Grappa hani scho gno...

      Like
    • X X I have both: 2x TV2.0 and 1x TV2.0 UHD. And yes, I agree, the Swisscom remote is really great. But I really want to replace my old Nevo 70 remote by just one remote, so the Swisscom remote is no alternative. And I'm looking forward to have a perfect solution (after aprox. 15 updates;-)

      Like
    • Christian Lanter & Manuel Reinhard : Hey guys, I completly understand your point and I was telling this to Raphael as well very clearly last saturday. I think that they just wanted to send out the backer kits as fast as possible, clearly taking into account that software is quite buggy. It's some kind of beta test.

      And Manuel Reinhard you are so right about standard customer don't want to bother about complicated installation. But NEEO might assume, that a kickstarter backer is mostly quite nerdy and not to compare with standard customer. Big question is how software looks like at public release (which might be in spring 2018...), by then they have to get sorted by all those requirements.

      After all, the biggest challenge was to convince my girlfriend, she's the worst possible customer and wants to have a easy solution. And I was successful, she's able to work with just NEEO...😁. So give it a try and enjoy it!

      Like 2
      • X X
      • X_X
      • 4 yrs ago
      • 2
      • Reported - view

      Marc Helfenberger I also have two Nevo S70, one is dying and I need a replacement soon. It's still the best remote ever.

      My fear with NEEO: all are  Apple generation guys and they show a tendency to know better what users want AND they try to control the user and do not open the system for user changes. I want to decide how screens look like, the icons to use and the buttons to assign, the music service to use and integrate. (I don't have to tell you as a Nevo S70 owner)

      They probably never used and programmed a Nevo. The more we need to speak out and maybe they listen, else I will walk away.

      I definitely want all locally stored and backup and there is no need to phone home without my express prior agreement. If I have a running system nothing will change until I get a new device. A family remote MUST be perfect 200%, or I have a problem.

      NEEO is nowhere near yet...

      Like 2
      • Kurt Meyer
      • Kurt_Meyer
      • 3 yrs ago
      • 1
      • Reported - view

      X X  I completely agree with you. I'm a Philips Pronto user and can confirm that the NEEO is far away from beeing user friendly compared to Nevo/Pronto - especially if you have more complex environments to manage (means not only a TV and a set top box)

      Like 1
  • I got the Swisscom TV UHD and also the UHD adapter from Swisscom today.

    The setup with my NEEO was very easy and it seems working.

    But the Volume Up Button is not working (The Volume Down and Mute works without problem).

    What could be the problem?

    Like
    • Same problem here. If i add the device in the application i can test the volume up and it works. In the final recipes and devices the volume up don't work (Remote and app). Volume down and mute work. 

      This problem i have with the codes for the UHD an the HD Swisscom TV 2.0 box. If i take the old codes from the STB3210-DVR-A it works fine.

      @Neeo Team, thanks for fix it. 

      Like
    • Nick Etter I have the same problem

      Like
  • X X  or Manuel Reinhard , if any of you guys want to sell your neeo package, I'm more than happy to do so, just leave me a short message. 😊

    On the other side, the old dongle can be found at brack.ch or conrad.ch...

     

    Cheers, Martin

    Like
  • Schweizer Unternehmen und sie kriegens nach 2 Jahren verspätung nicht mal hin, dass man das Swisscom TV damit bedienen kann. Echt jetzt? 

    Bitte um Lösungsvorschlag!?

    Like 1
      • Martin Rohner
      • The only easy day was yesterday...
      • Martin_Rohner
      • 4 yrs ago
      • Reported - view

      Valentin Sicher Wenn ich das richtig verstanden habe, funktioniert es schon mit der Neeo, es braucht halt, wie für andere Universal FB auch, den IR Dongle. Nun hat es Swisscom - und das hat nichts mit Neeo zu tun - mal wieder geschafft, die beiden Boxen mit unterschiedlichen Schnittstellen für die Dongles auszustatten (die normale Box arbeitet mit einem USB Dongle, und die UHD Box mit einem 2,5 mm Jack-Dongle), was es nicht möglich macht, diese von einem system zum anderen zu übernehmen. Und wegen BT, da hat es auch Swisscom, und nicht Neeo geschafft, diesen etwas zu verbiegen, damit die Signaläbertragung halt eben nicht so einfach zu handeln ist. Doch ich bin zuversichtlich, dass die Engineers das BT issue in Bälde auch im Griff haben, denn wenn ich die Einträge im Blog lese, sind diese Jungs und Mädels suber fit!

      Also: entweder noch mit dem Dongle arbeiten, den Du eh schon mit deiner bisherigen Universal FB benötigst, oder ein bisserl warten. Hast Du denn die Neeo ünerhaupt schon?

      und an dieser Stelle nochmal: wenn jemand die Neeo schon hat, aber diese nicht mehr will, ich bin bereit, diese abzukaufen (first comes first serves, kaufe nicht alle... :) ), denn ich warte sonst immer noch uaf meine pre-order!

      Like
    • Martin Rohner ja, es gibt unterschiedliche Dongles. Interessanterweise konnte ich aber seinerzeit beim Switch von der SCTV 2.0 auf die SCTV 2.0 UHD Box den alten Dongle mit dem USB Anschluss problemlos weiter verwenden. Der funktioniert bis heute mit der Harmony und der UHD Box. Selbe Kombination mit Neeo funktioniert nicht, da Power On und Power Off nicht schalten.

      Like
    • Valentin Sicher 

      Ich habe in Amazon dieses Produkt für etwa 3 Franken gefunden. Ich hoffe es funktioniert dann auch.

      https://www.amazon.de/gp/product/B01M7NEKFX/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

      Like
      • Patrick
      • Community Manager
      • Patrick
      • 4 yrs ago
      • Reported - view

      Christian Lanter Let us know if that works please!

      Like
    • Christian Lanter 

      Habe ihn nun erhalten. Auch mit Hilfe des Swisscom-Technikers haben wir den IR-Dongle nicht zum funtionieren gebracht. Er blinkt zwar manchmal, aber im UI der Box unter Einstellungen/Fernbedienung sieht man, dass der USB IR-Dongle Status bei Nicht verbunden bleibt. Also einen Schuss in den Ofen.

      Hat jemand eine Idee? Bleibt nur noch, die UHD Box für Fr. 119 zu bestellen... Oder auf gut Glück einen anderen IR Dongle. Oder warten, bis Neeo eine Lösung bringt.

      Like
  • Martin Rohner

    habe die Neeo am Dienstag bekommen, dachte eigentlich, dass ich sie abbestellt habe, aber in dem Fall doch nicht....lol...

    nun habe ich Sie, kann Sie nicht mit meinem TV nutzen, wird nicht aufgeführt (An und Aus geht) und mit der Swisscom Box läufts auch nicht....muss mal schauen ob ich das mit dem IR Dongle hinkriege....bei der Neeo ist ja ne IR dabei aber mit Jack-Stecker....

    aber quali der FB ist schon geil ;) wennschon was :D

    Like 1
  • Christian Lanter Danke 

    Like
  • First of all: thanks to   Manuel Reinhard , I am now also a proud owner of a NEEO since yesterday eve! Yay!

    I've set the whole thing up now, and I'm a bit wondering, how do I now really work things out, coming from a Harmony. On my Harmony, I had two main 'activities', as it's called with logi: watching TV and watching a movie from my BluRay player. I managed to get my devices without an itch onto my Neeo, but how the heck do I get them to work together, let's say when I want to watch TV. I would expect to have like a recipe (from what I understood, this is almost like an activity at Harmony, right?) which is called "Watch TV". This recipe starts my TV and my Swisscom Box and then I can use the hard buttons to control and should have the soft buttons somewhere on the touch screen. So far, I didn't get that far, so am I missing / misunderstanding something here? Any help from the NEEO team (  Patrick , Emily , Raphael ) is highly appreciated!

    KRs

    Martin

    Like
      • Martin Rohner
      • The only easy day was yesterday...
      • Martin_Rohner
      • 4 yrs ago
      • 1
      • Reported - view

       PatrickEmilyRaphael , I found the working mode, I now have one small requets in the TV section, hope to get that sorted out as well... 

      And, hey, congratulations on that faboulous device!

      Like 1
  • And in case this is of any interest, here are some IR codes for the Swisscom TV 2.0 remote:

    https://supportcommunity.swisscom.ch/t5/Swisscom-TV/Swisscom-TV-2-0-Fernbedienung-IR-Codes/td-p/506017

     

    KRs

    Martin

    Like
  • We have explored many options already and we are working on a solution to control the Swisscom TVs as quickly as possible without having to get the additional IR receivers which are currently required. This is not a straightforward task however, there is no support from Swisscom at all concerning this topic.

    I can not yet give an estimate on when this will be available for public release. We will keep you updated on the progress.

    Like 2
    • Patrick thx for the work on this topic, I do agree that country / device specific support is not prio 1, but swisscom tv is quasi standard hw in CH and since least @ the moment for us on a regular basis THE use case I really would appreciate a solution soon for this to dismiss further remotes after all

      Like
      • Martin Rohner
      • The only easy day was yesterday...
      • Martin_Rohner
      • 4 yrs ago
      • 1
      • Reported - view

      Hi Daniel Alpiger 

      What exactly is not working for you? Did you have an other universal remote before you get your NEEO? In this case, I would expect you would have also the IR dongle in place already, and with this, everything is working like charm on Swisscom TV 2.0 HD set. Do you have any particular issue I might help you with (mer chönd das süsch au in düütsch wiiter diskutiere oder per PM ;) ).

      Cheers
      Martin

      Like 1
    • Martin Rohner I have yet two separate remotes & have had before. So it‘s yet a replace but not a substitue, what I was least expecting from „works with NEEO“. Is then Swisscom using a not standard(ized) technology that is hindering it to be integrated? (Das isch min Punkt gsi ;-))

      Like
    • Sali Daniel Alpiger 

      ich mach's mir nun mal einfach und schreibe auf Deutsch: Es tut mir leid, wenn Deine Erwartungen nicht ganz erfüllt wurden. Die Frage ist nur: Waren Deine Erwartungen korrekt resp. klagst Du auch den richtigen Sünder an?

      So wie ich es verstanden habe, nutzt Swisscom für ihre Boxen ein proprietäres Verbindungsprotokoll, zwar Blutooth, aber halt eben nicht gemäss Standard. Und wie Patrick bereits ausgeführt hat, sieht Swisscom keinen Bedarf, NEEO bei der Beseitigung dieses Problems zu helfen. Für mich ist deshalb klar: Sch....ade dass es nicht über Funk funktioniert, aber die Schuld sollten wir diesbezüglich eher bei Swisscom suchen...

      Die gute Nachricht ist ja, dass NEEO an diesem Problem dran ist. Und in der Zwischenzeit gibt es ja eine ziemlich gut funktionierende Lösung (ziemlich gut deswegen, weil voll funktionsfähig aber vom Userinterface noch ein wenig optimierbar): via Infrarot-Dongle (zumindest bei der UHD-Box, die USB-Lösung für die alten Boxen scheint ja nicht ganz so gut zu funktionieren). Und damit hast Du auch Dein Problem gelöst und nur noch eine Fernbedienung. Zumindest meine Freundin (Prototyp eines DAU, muss ein Gerät nur anschauen, damit es nicht mehr funktioniert😏) ist total happy damit! Und damit ist "works with NEEO" denke ich durchaus gerechtfertigt.

      Deshalb: Keep cool, habe noch ein wenig Geduld, ich bin überzeugt, dass das schon noch kommt...😉

      Like
    • Patrick do you have a timeline for fixing this Swisscom TV - issue?

      Like
  • Are you doing the same for the sunrise tv box uhd?

    Like
    • Jan Pete Hello, we are looking for a solution, like said on the thread over here. For the Sunrise TV let's follow the discussion on this thread here. Thank you. Regards,

      Like
  • The shortcut TELEEXT works not.

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  • Just an input for further implementation of Swisscom TV 2.0 w/o UHD.

    What about using REST or similar?

    The smartphone app for controlling the TV Box does not use IR nor bluetooth I assume ... ?!

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      • Beni
      • Beni
      • 3 yrs ago
      • Reported - view

      Reto Vogel Unfortunately Swisscom does not open the API for 3rd parties...

       

      But it should me possiblr to control it with bluetooth as the harmony can do it. (same as the nvidia shiel, my harmony controls it via blurtooth but with the neeo i cant control it at all)

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  • UHD Box OS 3.1

    Today a new Firmware and the shortcut "My Recordings" works anymore.

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    • Helmut Burkhard i made the update and my shortcut is still workin' wich UHD Box do you use in your Setup? i changed mine a few days ago, because patrick and the team added two new ones a few months ago.

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    • nuro Have you already installed yesterday's new software? It's just the shortcut "my recordings" which doesn't work anymore.

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      • Patrick
      • Community Manager
      • Patrick
      • 3 yrs ago
      • Reported - view

      Helmut Burkhard You are talking about a new firmware on the Swisscom TV 2.0, right?

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    • Patrick Yes , New name für 2.0 is 3.1, we have new Android , the name is  N.

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    • Helmut Burkhard i just found out that my swisscom TV didn't get the update to 3.1. i'm still on version 3.0

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    • nuro Is in Rollout, with support HDR/HLG - I am tester and have  always the newest version.

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