Remote not finding brain
Hi everyone, I'm trying to set up my NEEO remote. I'm having an issue where my remote lost connection with the brain (it was working smoothly for a few hours). I tried to turn the remote on and off to see if that would help but it didn't help. I then tried to repair the remote to the brain as well but I'm getting stuck at the "loading interface" step. I keep getting an error saying "oh no something went wrong." Note that the app on the phone is working fine. I finally tried going into recovery mode but the remote is not able to find the brain. Any help would be appreciated
Same boat here. Tried remote recovery (mute/power... menu... relink by pushing on brain). No go. Tried re-entering WIFI credentials into brain... success getting on WIFI for brain, remote still no go. Been dead all day. Sometime during programming of recipes it stopped responding - remote was not even being touched - all work was done on iphone and testing from soft buttons there. Remote was unresponsive, did a reboot, and it came back this way.
sounds like an issue with the wifi connection of the Remote. could you provide me with the following information:
- the app is working when that issue occurs. is that correct?
- your wifi access point security settings (Open, WPA2, etc.) and the access point model
- could you send a screenshot with debug mode enabled? to do so, press repeatedly <menu>, <channel down>, etc until the log shows while the error screen is shown.
Thank you very much.
Ok - so doing a full brain/remote reset allows it to relink. After that reset - remote worked great, added devices and base recipes still working well. I then spent two days getting it all setup (adding z-wave devices mainly - and disconnected the brain, carried it near my main zw controller for better comms, then returned it to the home theater area after two days. The entire time those two days, remote seemed to be connected and worked - albeit nothing changed anything in the HT room since it was too far). The day I brought it back and picked up remote, the remote cannot communicate with brain. WTF. Wasted two days again. So per your request...
On WIFI admin brain is showing -62dBm to AP, remote is showing -62 dBm to AP. Both are associated to the same AP. My WIFI is Unifi mesh with three AP-AC-HD access points. The SSID everything uses is a combo 2g/5g SSID with WPAPSK and AES encryption. App works fine, remote cannot load. See screen shot - there is a 500 error coming back from the brain it seems - so something on the brain is buggered. Considering the remote is getting a a response (even though it's a 500 app fail response) it does not seem to be a connectivity issue. Hope this helps. Please push an update to the brain to fix this.
Thanks for gathering all that information, that helps a lot. Since your NEEO App is running fine, we should be able to get everything going without having to reset the NEEO Brain, so let's hope you did not really waste another two days.
I am currently talking to our developers to get that analysed, due to data protection I only have limited access to your logs. What I have seen is that you NEEO Brain and Remote are both running the current firmware.
Is your NEEO Brain running on Wifi or is that connected on ethernet?
Could you test if separating your 2.4 and 5 GHz WiFi on separate SSID makes a difference? After changing that setup, you'd have to setup the Wifi again in the settings on your NEEO Brain before pairing your NEEO Remote again.
To pair your NEEO Remote again, turn it off, then press and keep pressing the hard buttons "Power" and "Back" on the NEEO Remote, this will bring you back to the setup screens of the NEEO Remote.
Resurrecting a dead thread as I too have massive issues with the remote failing to connect to the Brain, failing at the loading interface step after pairing and connecting to WiFi.
I have zero z-wave devices on my system, NONE. Only A/V equipment like TVs, DirecTV, etc. I wasted an hour and half this morning and still couldn't get the remote to work.
I've tried everything: restart remote, reboot remote, re-pairing, rescuing remote, unplugging Brain, changing network router settings, resetting Brain, resetting Brain network connection, "nuclear" option with Brain, assigning static IP addresses, you name it. I tried running off ethernet only, doesn't work, remote won't pair unless there are wireless network credentials.
My router is an ASUS RT-AC88U running the standard firmware.
I go through this multiple times a week for no apparent reason. Hours wasted. At this point NEEO is basically useless paperweights. This is just plain ridiculous for a several hundred dollar unit. Just ridiculous.
Frankly, I feel as though I have paid hundreds of dollars to become a beta tester.
Same problem here - worked fine the first day when setting everything up, but now the remote is just a brick.
Getting the Ops! message as well, tried to resync, put the remote in recovery mode, tried with the new firmware today, but same sh**. Can’t get the remote to work.
it just says: Failed to load interface
I received a replacement NEEO Combo last Friday and set it up Saturday morning. I have been using the new unit over the weekend with I am happy to say, no issues. I have had none of the problems I was experiencing with the first unit. The Brain now stays connected and available on the network, NEEO Link stays active, the remote stays synced to the Brain and the app quickly and easily finds both of my Brains quickly and repeatedly.
The only small wrinkle I had came when setting up the new Brain. The new remote somehow paired itself with the Brain I have in the upstairs bedroom. I can't figure out how this would happen as the remote was brand new and I never tried to pair it to the bedroom Brain. I had to "nuke" the remote by shutting off then holding the power and mute buttons to put it into rescue mode then select the full firmware recovery mode. I was then able to re-pair with the family room brain.
Interestingly, the bedroom Brain has had none of the issues I had been experiencing with it either since replacing the family room Brain. The only thing I can figure is that something about the family room Brain was interfering with the network somehow, although I can't fathom how the would be.
Anyway, all seems to be functioning properly.
My only remaining "issue" is the functionality of the remote display. It frequently "double" swipes when moving between screens. I've replicated this many times. It happens intermittently regardless of how long of a swipe use try or where on the screen I touch to swipe.
I had the same problem as some people here that the remote failed to launch the GUI. Nothing helped including the recovery mode and reinstalling the latest firmware.
The problem occurred after I renamed my Wifi SSIDs. I had two networks, one 2.4 GHz and one 5 GHz sharing the same SSID. As Raphael and Patrick suggested in some threads here, I splitted them to use different SSIDs to deal with reconnection problems of the remote that I faced from time to time. After this change, I successfully reconnected the brain to the new SSID using an ethernet cable but the remote did not (as described from others in this thread).
This is what I did to make it work:
- The new SSIDs did contain spaces, the old one not. So I renamed them again to use underscores instead of spaces. Now the SSIDs are something like "ABC_2.4_GHz" and "ABC_5_GHz" instead of "ABC 2.4 GHz" and "ABC 5 GHz".
- I did the pairing with the remote while the brain was connected via ethernet cable.
Because I did both steps at the same time I am not sure, which one solved the problem, but I think it was the spaces in the SSID. I hope this helps the NEEO team to reproduce the problem and provide a bugfix in the next firmware. And in the meantime, maybe some people from this thread are able to "unbrick" their remotes :)
If you need any more details, I would be glad to help.