Failed to get pending NEEO remote firmware

I updated the brain software today. The remote now fails to update. The remote tells me to update the brain using the app, but the app says the brain is current.  Hard reboots of the brain (unplug) and remote(hold start button 7 seconds)  have made no difference. What can be done to get the remote to update and move beyond this stuck point? 

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  • It took three additional days of  checking and restarting the remote daily, but the remote succeeded in updating.   

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