Sonos Connect and AVR issues switching recipe's

Im not sure if this is raised alreay raised and i think its probably due to no Cable Salad option during setup.

I have a Sonos connect\Xbox\Youview box all connected to my amp. To have sonos sound coming out of the amp i added some extra steps to the recipe "turn on AV", "input audio 1".

If i have Youview on and choose Sonos this works and leaves Youview activity running. So now i have two running but if i power off Sonos it leaves it as sonos input. (i did add a off command but made it even harder) I go back to Youview and it doesnt know it needs to change input, even through it should be aware they are on the same AVR?

I think this should work like switching between other items that share a device, Xbox, Youview etc.. they close the last recipe and only show the new one. I have a workaround as a shortcut on each recipie for correct amp input.

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    • Jeff
    • Head of Customer Experience
    • Jeff
    • 2 yrs ago
    • Reported - view

    Hi  Jim Trout Thank you for posting this. I apologize for my ignorance as I am not following what the issue is here. 

    Are you saying that if you have the Youview recipe running with Sonos controlling the output and then you power off the Sonos; NEEO needs to tell Youview to change inputs so the output is controlled via another audio device you have installed?

    Sorry if I am misunderstanding your post, feel free to call our support line too.

    Thanks!

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  • Jeff Sorry i was not very clear. My problem was even though recipies were using the same AVR it was showing multiple reciples running and turning off one would turn off the AVR and then i could not return to another.

    I have since fixed this by resetting wiring setting on AVR and it picked up ok this time.

    thanks,

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 2 yrs ago
      • Reported - view

      Jim Trout 

      Thanks for the update! Feel free to ping me should you have any other questions.

      Thanks!

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