Adam Prettyjohns Sorry for the late reply. That should not be. Coudl you get in touch with us on email@example.com so that we can get a replacement going? Please include your address an if possible a link to this post.
For me it is not only the Ok button that feels whobby and moves around, but also the other buttons that can be moved in all direction( not in a circle). For me it was always some kind of design error until I received my second NEEO this week.