NEEO joins the Control4 Family

Friends,

I have the biggest news to share since inception. I wanted you to be among the very first to hear that NEEO just joined the Control4 family, the NASDAQ listed market leader in professionally installed smart home experiences. 

My goal with this post is to generally inform you what that means for all of us and for the current product.

 

Let me share some insights with you

With the announcement of NEEO PRO we intended to enter the market of professionally installed systems and we got amazing responses to our product like never before.

We knew success in the professionally installed field would be crucial for us. What began as NEEO working intensely with the teams at Control4 in order to make the experience with the Control4 platform an exceptional one soon became more. The deeper we dug in together the clearer it became that we should be a unified team to achieve the awesome level of integration we feel is right for the dealers and end-customers.

That’s basically how it all began. When the acquisition talks started, we felt it would be a perfect match. We have received many other acquisition offers before but those ones were always money-focused so we were not interested. This time it was different. We were two companies that both have a deep passion to create the best smart home experiences for the customers - and ultimately we fell in love.

Preparing for this deal and today’s announcement required a quiet-period. You may have realized we were a bit more quiet than usual - that’s why. I’m so happy I can finally share this news with you. It’s such a huge chance for a startup like NEEO!

 

Is this the end?

Being a very active supporter of many startups, and dozens of Kickstarter campaigns myself, I’m always afraid of receiving a goodbye email from companies. Many ran out of funding and I have a pile of products at home that I cannot use anymore. This sucks but it reflects the general success/failure rate of startups and the risk-taking involved. We want this to be different for you

Things will change, even though NEEO and Control4 both want to make sure your NEEO stays active and usable for a period of at least 24 months from this announcement. That being said, I also want to make sure we communicate transparently so the expectations are set right. As of today, no more NEEO products will be shipped. All existing NEEO customers will continue to receive support though and all services will be up for another 24 months. We understand the importance of the IR database continuing to evolve, we have short term solutions in place and we are looking into options to make this possible in the future as well.
 

How about new firmware versions?

To celebrate today's announcement, we have just made release 0.53.8 available to everyone. This release brings a load of new features to your NEEO, including a new dark UI, unlimited Multi-Brain support, more customization, and some awesome Easter-eggs. Check out the detailed release notes here.

We are planning to maintain the infrastructure required to deploy critical updates for the next 24 months and you may continue to use the SDK so that everyone can continue to build great applications for the platform.  That said, other than any critical updates this firmware is the last one that comes from the NEEO team. Control4 sells its products exclusively to certified dealers and not to end-customers, so it’s 100% clear there won’t be any direct-to-consumer products.

 

Why did we not stay independent?

We started NEEO with the idea of creating an amazing and easy to use universal interface for the smart home. Many large companies had tried this before and ultimately failed in one way or the other, but we had the drive and flexibility to make it happen. Overall the challenge of getting all protocols and devices supported is the biggest trick. We may have pushed the boundaries further than any other product out there but ultimately realized that the best smart home experience needs to be a curated one.

In my mind, Control4 is the clear winner in this category and by combining the great Control4 product line-up and the amazing dealer network with NEEO’s experience in the interaction devices category we feel will lead to the best experience possible. We will have the honor to continue the journey as part of this public company and work with awesome smart home gurus such as Charlie Kindel (Image) who joined Control4 from Amazon, where he previously led the Alexa efforts for the smart home.

 

Planet NEEO

As I anticipate my new role in the Control4 family, it is with a big smile but also a heavy heart I’m writing my last blog post here. I want to thank everyone who was part of the NEEO journey, especially all of you who were our biggest supporters and so crazy active here on the planet. Speaking about that - Planet NEEO will stay. You made it such a powerful knowledge base and fun place to hang out. You will notice that we change it a little bit to boost the features that matter and sunset those which are no longer needed. The team will remain available for you here. 

I believe many of you understand this change, but I’m also convinced there is a bit of sadness involved for many of us. We totally understand that you don’t want your NEEO to stop working. Some of you may be interested in doing more – providing support or development work for current NEEO customers. We are open to discussions if you have an interest. We can’t promise anything, yet we are open for all discussions. You have ideas in that regard? You want to be part of that future? Let us know your thoughts over here!

 

The (last) One

I mentioned above that there won’t be any more NEEO’s available from today on. There is one small exception. One lucky winner will get the very last unit, signed by the team and with a certificate of authenticity. All you need to do in order to win is posting a comment anywhere on Planet NEEO during the next 48h.

 

You beautiful people and inhabitants of Planet NEEO are simply the best. I’m thankful and honored having been part of this journey with you. 

 

THANK YOU!

Raphael 

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  • Exciting news!  As a Charter Member, former member of the Board and founder of the Systems Integration Council of CEDIA I am thrilled with all the activity and growth in this space.  I am also a Control 4 dealer and they have needed to clean-up their handheld remote control offering for sometime.  Way too many buttons! 

    Wondering how soon Control4 will have this in their line up.  I look forward to getting my hands on one.

    Good luck,

    Michael Avery

    Reply Like 3
    • Michael L Avery the main reason I don't want C4 in my house is because the remote is so ugly, although it would double as a cosh should someone break into my house. To be fair, same goes for most remotes from RTI too, Crestron has a nice one with the TSR-310 but I ain't paying prices for the big C products. Be nice if C4 take on the Neeo style

      Reply Like 1
  • Sad news...

    Reply Like 27
    • Markus Mahr true words

      Reply Like
    • Markus Mahr sigh

      Reply Like 1
      • Alex
      • Alex.4
      • 2 wk ago
      • 4
      • Reported - view

      Markus Mahr yep, you used to argue and fight with all the members here when they questioned Neeo as a company and product, you were a big defender, hope this news makes you happy. Did you get your cut?

      Reply Like 4
    • Alex sorry, but definitely not happy right know. It is sad that control4 loose the base members and focus on their own product line. This is still the best designed remote that (was) available on the market. 

       

      I will still fight to have it at least as a working product for all of us. Maybe open source will be possible but therefor developers are needed...

      Reply Like 9
    • Markus Mahr, Niels de Klerk,  ....etc you will always be remembered for the best knowledge and support you gave us all. Thanks guys and if you ever want to exercise your minds, there is a company (https://homeseer.com/home-automation-software/) which I always wished to acquire NEEO but Control 4 has beaten them to it. Sad, but still love my NEEO! 

      Image bellow : All systems incorporated Jeedom, Zway, NodeRED + MQTT, Kodi Driver for NEEO, Evok and of course HomeSeer pool them together. So there is no single point of failure. If one is pulled the rest can still curry on!

      .................................................Eman.

      Reply Like 4
    • Emmanuel Serebe Thanks for the cudos. I currently walk with homey from athom.com (beside the NEEO) but this will not help to have a nice remote available for the public.

      If i go for a own house i will go to knx as it is a long available standard and then only the visualization needs to be done on one system (thats why i coose homes as well, it supports it).

       

      Decision for a remote will be hard, depend on how the future of neeo will look like (there are minimun 24 month left of fully function) afterwards we will see.

      Reply Like 1
      • Martin Rohner
      • The only easy day was yesterday...
      • Martin_Rohner
      • 13 days ago
      • 5
      • Reported - view

      Markus Mahr , you and some other top contributors really rocked this blog and helped a lot of the users to get their remote working. Also you stood to the ground for this project, what I really liked, and what finally made me decide for this product instead of a Harmony (beside the really cool design).

      Now I feel rather betrayed! Not by you contributors, but by Raphael and his team of greedy bastards (IMO), since this is really nothing more in the end, it's about the freagging money! And don't tell me otherwise, guys, this would be insulting.

      Raphael , you write that you yourself have supported several kickstarters who ended up going down, and you felt bad about it, now let me tell you one thing: I feel quite pissed and I feel just like a cow, we got milked, and now we can get let down for whatever freagging reason there may be (as I said above, in the end it's about the money).

      So, I let off some of my anger, I will keep an eye on what happens in the next few weeks, but in the end will have to switch to a rather unpleasant remote just because of another greedy bastard...              Sad but true!! (James Hetfield)

      Reply Like 5
    • Martin Rohner could it be that the founder has outsmarted us all but planning all this prior going to KS ? 

      just imagine, "lets make a KS campaign, collect the funds and promise them this will be the peoples remote. And when we´re done with the hardware and base structure of the software we sell it to the market leader."

      I assume no legal obbligations, hell a lot of capital savings for control4, never mind the customers they are not the target group control4 aims at. 

      biggest heist in tech history for sure. LOL

      Reply Like 4
    • Markus Mahr Very sad news indeed! :(

      Reply Like
      • Martin Rohner
      • The only easy day was yesterday...
      • Martin_Rohner
      • 13 days ago
      • 1
      • Reported - view

      Daniel Sütel that really looks like a valid scenario at the time... >:(

      Reply Like 1
    • Markus Mahr fully agree with that. The potential of NEEO was always huge, but the actual implementation was underwhelming and after a very long wait we had a frustratingly slow evolution of firmware. Most importantly, key features that should have been there from the beginning, and which are vital for the continued use of the remote are still missing.

      There are always risks with a KS project, we get that. And if NEEO had gone bankrupt everybody would have been sad. Now everybody is angry. Only way around that now is by making sure NEEO can continue to be used, which means the ability to add new devices after 24 month.

      Reply Like 6
    • Geert Van Der Linden Did you ever notice that NEEO is just like your mobile phone? They all come with the battery built in! How long will you be using yours? Same question I put to someone who was insisting on back lighting! Now there you have it! Any insight into that shows you that only Control 4 was the answer!

       

      Eman 

      Reply Like
    • Emmanuel Serebe thanks!

      Reply Like
    • Niels de Klerk hey,i found a Remote like NEEO, its named „sevenhugs“ 

      please join the Community,with your knowledges you can help to make this Remote better then NEEO ever been.

      i Think the API Sdk is Open so techs like you can help the Community. 

      Reply Like 1
    • Nico Wendel if you’re able to arrange one for me I’m happy to give a look at it 😁. 

       

      For it now I can still use all my devices at home with NEEO. 

      Reply Like
      • Jan Pete
      • Techie
      • Jan_Pete
      • 13 days ago
      • Reported - view

      Nico Wendel Sevenhugs will be the same kickstartet desaster

       

      Look at logitech harmony - no doubt they are not as smooth on the hardware side, but at least they are on the market for years and don't screw up their customers

       

      Or a real high end solution like AMX or RTI for full customization and programming possibilities

      Reply Like
    • Jan Pete shit, youre right Tranks you for saving Money :) 

      is there no Remote out there i can Control my Tv,Av etc, Control Sonos and One of the SmartHome Hubs like Fibaro, homee or Openhab? 

      Reply Like
    • Emmanuel Serebe don’t know what you’re trying to tell me. My phone had all the features it promised working from day one. It still receives updates regularly and after almost six years I gave it a new battery. At some point (soon I imagine) it will no longer receive updates but I will still be able to add contacts and apps, call people, take pictures, etc. Sounds very different from NEEO ...

      Reply Like
    • Geert Van Der Linden Sorry! In that regard you're wright! But Phones of this day n age (IPhone, Samsung, Huawei, Xiaomi and a few others) all have built in batteries in that they expect you to buy a new phone every three years! Else they can't keep going on forever because the likes of Apple want you to spend your money! So if you look at it in that context then you can see where am coming from. Remember the days of the first plasma TVs and how much they used cost? $$$$££££😨

      That aside, I hardly ever charge my iPAD and the NEEO also goes for days on end without a charge because I don't use them that much. I have warned people before that the more you cram too much stuff into the NEEO the more you will want to pick it up! = Battery drain!

      With my system setup things happen automatically (GPS, Motion sensors, Network Presence,Timers or schedules ...........etc and of course NEEO plays a part in controlling how I view my media)

      I know what I write here will not change the fact that we all really loved tinkering with our remotes but it's time start thinking out of the "box"

      Reply Like
      • Bernard Cooper
      • Software Tester / Tech Enthusiast / Disenchanted KS NEEO backer
      • Bernard_Cooper
      • 12 days ago
      • Reported - view

      Nico Wendel I hedged my bets and backed SevenHugs on KS as well.  Backer pledges are in the process of being fulfilled at the moment.  It works as advertised but the software hasn't reached 1.x yet.  Has promise though.  I gave it away as a gift because I thought NEEO was the better of the two.  Haven't even unboxed my NEEO yet though as i was waiting for the software & firmware to mature.  Better do so now otherwise I'll be left with a brick!!  

      Reply Like
    • Bernard Cooper I'm curious about SevenHugs, as they were supposed to ship almost 20 months ago but their KS page is still only advertising "pre-order" and their website is dead. 

      Reply Like
    • Emmanuel Serebe I see what you are saying now, but the battery, or any other hardware aspect of NEEO, was never an issue for me, other than the ones that are missing obviously.

      Don’t know about the new ones but my 6-year old iPhone happily accepted a new battery and my NEEO indeed goes for days. Even if that would deteriorate over time I don’t see an issue with putting it in its cradle at night.

      I agree with your automation argument but that does not change the fact we all like a dedicated remote. And I want mine to offer basic features for any universal remote, allowing it to continue running when the servers shut down. Not offering IR learning was always unacceptable in my view but the argument for building a unique high-quality database for the benefit of all users sounds particularly disdainful now.

      Reply Like
    • Richard Thomas The Remote Control Business seems to be a Landminefield...

      Reply Like
      • Fonzo
      • Fonzo
      • 12 days ago
      • Reported - view

      Hector Salamanca The Remote Control Business seems to be a Landminefield...

      My personal opinion is that remote control will be overestimated in one way or another. In times when most modern devices can be controlled by voice (Alexa, Siri, Google etc.), a remote control becomes more and more unnecessary and is a dust catcher.

      You can get an IR gateway with app control and Alexa control for around 25 euros. There seems to be only one niche market for wealthy people who are using something like Control4. But since the few customers are so keen to spend so much money, companies like control4 can survive, so it does not have to be a mass-produced product for everyone. The normal average earner buys an IR gateway for 25 euros and controls IR devices by voice and is satisfied.

      Reply Like
    • Fonzo For some tasks, great. But there's no way I'll ever use voice for most of my tasks. 

      I do lots of channel surfing ("Channel up... channel up... channel up... stop... channel down..."), I do lots of TV watching and gaming at night (don't want to be talking to my devices at 2am, in my non-soundproofed apartment). I have PIN-protected channels on my cable service, I don't want to broadcast my PIN to my neighbours by talking out loud. 

      I'm not saying these voice controlled devices don't have their uses; but they shouldn't be shoe-horned into tasks they're not suited for. 

      Reply Like 2
      • Fonzo
      • Fonzo
      • 11 days ago
      • Reported - view

      Markus Mahr  If i go for a own house i will go to knx as it is a long available standard and then only the visualization needs to be done on one system

      If you use KNX then you should choose a system that sits directly on the KNX bus and not via a KNX IP Gateway, so it is fail-safe even if the network should not work. This is indispensable for reliable automation.

      I myself used a SymBox in the control cabinet, which can also be connected directly to the KNX bus. I use NEO and IPSStudio to visualize all devices under one remote interface. If you use KNX quick in combination with IP-Symcon you do not need an ETS.

      Reply Like
      • Steveeo
      • Steveeo
      • 11 days ago
      • 1
      • Reported - view

      Mike Whooley I agree. No way I'll use voice to make frequent minor tweaks like "Volume up... volume up... volume up." And for a home theater system that has loud music or movie audio playing, I don't want to have to talk to change something.

      Reply Like 1
    • Niels de Klerk are you able to control the fibaro dimmer 2 and does your NEEO control the SONOS ecosystem (if you have that) with the buttons while watching TV. i have tried but so far i wasn't able to use NEEO the way i imagined when backing the project. any help would be much appreciated. 

      Reply Like
    • Michael Veen we do it via homey hub and the driver Niels created for it with NEEO. Its totally awesome. Well, was...........

      Reply Like
    • Michael Veen I control several fibaro dimmers with the brain. It is not without issues but works reasonably well

      Reply Like
      • Bernard Cooper
      • Software Tester / Tech Enthusiast / Disenchanted KS NEEO backer
      • Bernard_Cooper
      • yesterday
      • Reported - view

      Richard Thomas SevenHugs website is up for me.  My pledge was only fulfilled last last year.  I was surprised when they came through to be honest, given the abysmal hit rate of the high-profile tech campaigns.  It has potential.  Lack of physical buttons and the small interface they use for some devices (hopefully only for the moment) make it a little hard to use at first but I guess you get used it.  I have it be my father as a Xmas gift so I'll get a chance to play whenever I visit and see how the software matures.

      Reply Like
    • Bernard Cooper Thanks. The website is up when I tried to access it now. Unfortunately they seem intent on limiting their market to the USA. They only have a single reseller, and they only ship to US addresses, and explicitly say they won't ship to freight forwarders. Welcome to the 20th century.

      Reply Like
      • Bernard Cooper
      • Software Tester / Tech Enthusiast / Disenchanted KS NEEO backer
      • Bernard_Cooper
      • yesterday
      • Reported - view

      Richard Thomas Might be some sort of licensing deal they have in place.  No such restriction during the campaign (I'm in New Zealand).  It shipped with a US plug but nothing a standard adapter couldn't fix.  Got to love all the artificial trade barriers that get put up these days.  One thing that annoys the heck out of me is how youtube geo-locks some of its content.

      Reply Like
  • Reply Like 5
    • jan venema i hope they opensource the software, so we all can use the beatiful remote a bit longer...

      Reply Like 3
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 2 wk ago
      • 1
      • Reported - view
      Reply Like 1
    • Daniel Jordi we can hope what we want,..... at the end the wait for the remote was longer then the time we can use it ( i hope that i am wrong)

      Reply Like 3
      • Steveeo
      • Steveeo
      • 13 days ago
      • 2
      • Reported - view

      Daniel Jordi Open source of the software would be great, if Neeo enables IR learning, otherwise there won't be a way to add new devices.

      For a great example of a community continuing to support and manage open source software after the manufacturer discontinued the hardware, look at Slim Devices, which was acquired by Logitech in 2006. The software still works with the help of a few developers pitching in their spare time. And the support forum at https://forums.slimdevices.com/ remains active. 12+ years later, I'm still using several of Slim Device's products from before the acquisition. (Leads me to wonder what might have happened if Logitech/Harmony instead of Control4 had acquired Neeo.)

      Reply Like 2
    • Steveeo indeed that would be something and they never should underestimate the power of the community with great and talented people who are NOT doing it for money!

      But to be honest - I wasn't and still not really interested in all the IR stuff - nowadays devices are using bluetooth, wifi or any kind of "wave" technology and the IR capability I expected as naturally given by the promise they gave us with their first video on kickstarter...

      They definitely not delivered!

      And their rudimentarily approach or workaround with HDMI-CEC is also not helping - that is something others can do much better in the meantime...for this "limited" functionalities I do not need this overpriced remote!

      Like the most of the people here - I always taking out my "NEEO" of its box if a new FW was released in the hope that one of long waited features are there now...but guess what -> nothing!

      So, back into the box...I have used that thing for testing purpose maybe a week at all since received in Dec 2017!

      That's sad and sick, isn't it?

      Reply Like
      • Bernhard
      • Bernhard
      • 13 days ago
      • Reported - view

      Taskin Bayram Totally agree. I bought 2 NEEO in the hope of using them as my main remote that can control IR and Z-Wave. End up unable to use them at all for my purpose, since Z-Wave component is totally useless and always lost all the device pairing whenever NEEO Brain is restarted. No one from NEEO able to help...

      Reply Like
  • Fantastic news. Can’t wait to see where Control4 and NEEO can go to together and look forward to seeing all future developments.

    Reply Like 3
    • Brett Barton this account created Feb 4... just stop that nonsense, guys... let real users discuss this.

      Reply Like 3
    • Sorry Kevin Bourque I missed the previous email about real users only being able to sign up before feb 4

      Reply Like
    • Sorry Brett Barton we all seem to be missing the point here. What exactly is fantastic about the fact our remote, which is still in beta and never received a lot of stuff that was promised many years ago, will soon become useless?

      Reply Like 2
    • Geert Van Der Linden It won't become useless it will work with control4 systems. 

      Reply Like
    • Brett Barton if we had a control4 system we would never have bought a NEEO. Still curious to hear why you think this is fantastic news though.

      Reply Like 1
    • Geert Van Der Linden As NEEO now have the backing of a large publicly traded company, with resources and expertise associated with a very well established home automation company that has separate divisions for networking etc. Control4 are professional install yes but they also have established end user programming paths. The NEEO (may) in a few years not function as users had hoped) but if the company had gone bust (as frequently happens) there would be far less chance of ANY support for the NEEO in the future. I understand peoples frustration but this outcome offers more potential hope in the long term than a liquidated memory. Im looking forward to seeing what the two companies do together. 

      Reply Like
    • Brett Barton Stop going so low Raphael of creating fake accounts to applaud yourself.  You're just a low life that took our money, never delivered anything substantial and sold out to the first party that came along.  I don't think any real person that bought into your grandiose lie still has a shred of respect for you.  

      Reply Like 3
    • Frederik Vancoillie not a fake account. Just someone with a different opinion from yourself. What a dull world it would be if we all thought the same! 

      Reply Like
    • Brett Barton So, you give yourself a typical english name, then you make the same grammatical errors as @Raphael and maybe more Swiss people and you expect the community to think you really are who you say/pretend you are?  You just happened to make an account here when this remote control isn't sold anymore, just to flatter @Raphael , the big sellout?  I never really thought much of you, but you just hit a new low...

      Reply Like 2
    • Frederik Vancoillie A typical English name would be "John Smith" 

      I've been to Switzerland a few times but I'm well and truly UK based. You will have to grade my grammar next time, pointing out where I have gone wrong and I can work on it for future correspondence :) 

      Reply Like
    • Brett Barton NEEO does not have the backing of a large company. NEEO no longer exists, NEEO products are no longer sold, nobody is working anymore on the firmware, support is in litigation-control mode and there is exactly zero reason to believe NEEO will at some point work with control4 systems. Furthermore, nobody here would even care if at some point a reworked NEEO pro would work with Control4 systems, as the upgrade path probably means they will offer us a 500€ discount on any professional install of minimum 100k. Speculation, admittedly, but far more likely than your scenario.

      As to your account, it doesn't matter to me whether you are a real person with a different opinion or a digital clone of a random NEEO / Control4 employee. The point is nobody believes you are a NEEO owner / user as all "real users" have spent considerable time on this forum figuring out how to get NEEO to do the most basic functions, get their device in the database or generally rant about the lack of the many things that were promised and never delivered. Most also spent considerable time exchanging tips on workarounds. None of those real users think any of this is fantastic news. Most are anywhere between sad and angry that NEEO never delivered on its huge potential.

      Reply Like 5
    • Geert Van Der Linden 

      Reply Like
    • Geert Van Der Linden NEEO does have the backing. It's not ceased to exist. Its been taken over. Like many a car manufacturers. Control4 have promised an upgrade path. It might be great it might be crap, I have no crystal ball and this is why I say I look forward to seeing what they can do together. A control4 system can be supplied and installed for under £700 in the UK which seems little more than the cost of the NEEO.  And to your final point if no one believes Im a NEEO owner that's fine. Scroll past my reply. ignore it, let me have my option without having the over inflated believe of self importance that assumes what you think is correct and what I think is wrong. 

      Reply Like
    • Brett Barton you seem to be a bit touchy, when all I asked what was fantastic about this news. Clearly that was a waste of time, my bad, will not make that mistake again. Have to side with Frederik Vancoillie  though, your grammar also needs an upgrade path.

      Reply Like 2
    • Geert Van Der Linden not touchy at all simply replying to your points which seemed to be made with little research due to the lack of accuracy.  Research does take time and effort and it’s eaier to make a backhanded insult about grammar instead. 

      Reply Like
      • Aaron Ranson
      • Consumer
      • Aaron_Ranson
      • 4 days ago
      • Reported - view

      Brett Barton Geert Van Der Linden

      I guess if you're distressed you have to sell out. 

      Reply Like
  • Well, I have been a fan since I found NEEO a while back and finally got mine after some waiting. Been reading a lot from disgruntled members of the backers community (I was not one of them, the kickstarter was over with before I found out about NEEO) and all the while thinking that new features were simply a question of time (control via bluetooth, for instance...)

    Now here we are, and I am reading this announcement. All the while this is great for the pro market and for Control4, I cannot help but feel cheated. Here I have a great, promising remote which I can use for my basic daily needs (e.g. watching TV), but that functionality does in no way match its price! Any basic universal remote, while not as sexy, would do what my NEEO does for me today for about CHF 50.- and now you announce there shall be no more development on this?

    So, unless I misread or misunderstood, you got your startup funded by end-customers, got your product to market, got some light to shine on you and now are basically telling all those people who co-funded you that they are left out, because your new owner only deals through specialized dealers. I cannot help but feel very disappointed about this and I do hope that, in the least, there will be a solution for people to keep developing on this platform, because I know the software is VERY far from matching what the hardware could do and what was promised in the kickstarter campaign and subsequent communication.

    Reply Like 49
      • Jeff@NEEO
      • Head of Customer Experience
      • Jeff
      • 2 wk ago
      • Reported - view

      Cédric Dörig Would love to hear your thoughts on how we could shape the future of NEEO: https://planet.neeo.com/t/63wd35

      Reply Like
    • Cédric Dörig You said EVERYTHING I was thinking about this stinking announcement.

      Reply Like 9
    • Jeff That's easy, create software so we can create our own screens, fix the learning ir (see pronto) and everyone can go on for ever

      make it philips pronto style

      Reply Like 2
    • Cédric Dörig Thank you, my thoughts on this are alike. Now NEEO Remote is like described another useless device and a (nice looking) waste of money. I expect NEEO to find some better solution than "we have a future" "but your remote will not".....

      Reply Like 10
    • Cédric Dörig 

      o’’!!!, didn’t see that coming, agreeded with Cedric above, now feel cheated, waited a long time for the product, only received it a little over 14mobts ago, and now may be useless within 2 years!!

      neeo and backers built up a business and product, it’s niw been sold for a undisclosed sum?? Maybe the backers deserve a share of the sale? Or if the remotes are going to be eventually bricked a full refund of the pledge??!!

      personally I backed this on the understanding that I was purchasing a product that all my family could use until the product eventually wore out, and expectations would be around 5 - 8 years fir that, I still have not yet finished setting my unit up exactly the way I want it, seems no point now in proceeding,

      really not happy Jan!!!

      Reply Like 9
      • Christian Drake
      • Tech wizard and installer
      • Christian_Drake
      • 13 days ago
      • 1
      • Reported - view

      Cédric Dörig Very well summed up! 

      Reply Like 1
    • Cédric Dörig I completely agree with your sentiment.

       

      I was just about to buy another remote and brain a few days ago. I'm glad I didn't pour any more money into this. Honestly, I was initially misled by all of the claims this product had promised. I bought it only to find out that more than half of the things I was thinking were really cool and made it stand out had yet to be implemented. However, I thought you guys would get there eventually. I thought you really did care about your community and honestly wanted to please them.

       

      I get the whole business decisions thing and what's best for the company isn't always what's best for the consumer. However, you can't ethically use a community to prop yourself up and then piss all over them by selling the product off in a deal that ends up cutting that very community off. I nearly guarantee we will not see any of the features yet to be implemented on the remote in the next 2 years. When big companies buy small companies, it's often because they no longer innovate, so they are buying innovation. Because of this reality, Neeo is already a dead product and company. Well played. You got your big pay day and my money.

      Reply Like 5
    • Cédric Dörig I completely agree - you summarised my thoughts very well.

      Reply Like
    • Jeff , not sure whether you got the memo but NEEO doesn’t exist anymore. It’s been sold out with no hope of any future enhancements. Not sure what more you would like to hear from your most loyal backers. It’s all been said in various degrees of disgust and sadness. The sad truth is Raphael has abandoned us and his hard working staff a long time ago. To us it’s just a gadget and we will get over it. I really feel sorry for the NEEO staff at the bottom of the food chain who have faithfully engaged with us. I think we all deserve better than this. Anyway, time to move on. Hooroo and good luck. 

      Reply Like 2
  • Congratulations on the deal. Sad to hear as a fan, but I understand it from a business perspective. I hope you all enjoy the new company and are able to express and practice your passion there as well! 

    Reply Like 1
  • Good luck guys! Dont forget about us :)

    Reply Like 3
  • Good luck!

    Reply Like 2
  • I bought a 250 bucks piece of crap that wont get the features we were told about years ago and you guys are selling it like it would be a great thing? WTF? I want my f*cking money back!

    Reply Like 14
  • Good luck with your new challenge

    Reply Like 2
  • Neeo is why I never kickstartered again ever since. You stop at Version sub zero and it is not surprising at all. In hindsight It was clear from the beginning you want to sell the company at some point.

     

    I feel like you lied to me/us.

     

    This is sad for the Supporter. 

     

    On the other side if you at least make a propper Exit strategy with the Community we might benefit from it and actually can get a working piece of tech and clear Communications 

    Reply Like 11
  • ... all said by Cédric Dörig

    Reply Like 1
  • not about the money? hell yeah! just bunch of BS as it has always been. you guys failed the whole NEEO community with your false promises, stupid excuses and delays. and yet you have the arrogance to talk about it like it's the best news ever.

    Reply Like 11
  • wow. not good news :(

    Reply Like 1
  • Why would we be happy for this news? The product we got is now end of lifed...

    "Is this the end?" Just say yes for the love of god.

    I don't use products by companies that sell out their base. I suspect this is better than you having to fold, no doubt the real motivation to join the "family"

    Reply Like 4
      • Alex
      • Alex.4
      • 13 days ago
      • 1
      • Reported - view

      Aaron Westley lesson learnt, only buy products from companies who are well established, not startup crooks like Neeo. I am happy i never gave up on my Logitech. But this dildo called neeo is going to be sitting on my side stand.

      Reply Like 1
      • Steveeo
      • Steveeo
      • 13 days ago
      • Reported - view

      Alex Even well established companies drop product lines (see Philips Pronto remotes). No product is safe from abandonment, although some are less unsafe than others.

      Reply Like
  • I am disappointed too.  I really like what NEEO can do now and was looking forward to it evolving over the years into a better product. It is too bad that it will only be good for another two years and the development has stopped. I was looking forward to HomeKit integration and much more. 

    Reply Like 2
  • Great news for the NEEO team, sad news for the NEEO community. After Pebble, it feels like a deja vu.

    Reply Like 10
  • Gross... this is one of the more disappointing things I've heard in the technology space.  I sure hope that it ends up being worth it for you in the long-run... as a consumer, I honestly thought I had the premium smart remote product in the market.  Now I'll be looking for alternatives to continue the same level of functionality.

    I hope you seriously consider allowing others to pick up where you're leaving us and support the hardware indefinitely.

    Reply Like 1
  • Congratulations and look forward to seeing how this works out.  Super happy with C4 as a whole and love my NEEO  so sounds like a good pairing.  C4 will benefit and could use some good input on remote updating!!

    Reply Like 1
  • It's only good news for Raphael, bad news for all who dropped $$$ for this remote. If his company wasn't acquired it would have gone bust sooner or later. With product that works half of the time no company can survive for long, hype talk can get your through only for some time.

    Reply Like 4
  • Sad update 😢I wished to see at least a firmware version 1.X but now it looks like we have to stay in somehow beta stage (0.X) without some of the great ideas from the voting section. 

    Reply Like 3
  • I hope you fail as bad as you failed this community! I will avoid each and every product you will ever work on, my trust in you is gone, forever!

    Reply Like 8
  • Unbelievable.

    Reply Like 1
  • Damn! Was going to get one. Tired of harmony. Can i have the last one? 🤔

    What next? Savant, or any other brands? 

    Reply Like
  • Raphael So you were still selling what you knew would become an obsolete and unfinished product to me last month? I am so glad I got my money back (eventually) and feel very sorry for all those early adopters and backers who you have totally ripped off with false promises only for you to sell out to line your own pockets. You are an absolute disgrace and should be ashamed of yourself. 

    Reply Like 5