NEEO joins the Control4 Family

Friends,

I have the biggest news to share since inception. I wanted you to be among the very first to hear that NEEO just joined the Control4 family, the NASDAQ listed market leader in professionally installed smart home experiences. 

My goal with this post is to generally inform you what that means for all of us and for the current product.

 

Let me share some insights with you

With the announcement of NEEO PRO we intended to enter the market of professionally installed systems and we got amazing responses to our product like never before.

We knew success in the professionally installed field would be crucial for us. What began as NEEO working intensely with the teams at Control4 in order to make the experience with the Control4 platform an exceptional one soon became more. The deeper we dug in together the clearer it became that we should be a unified team to achieve the awesome level of integration we feel is right for the dealers and end-customers.

That’s basically how it all began. When the acquisition talks started, we felt it would be a perfect match. We have received many other acquisition offers before but those ones were always money-focused so we were not interested. This time it was different. We were two companies that both have a deep passion to create the best smart home experiences for the customers - and ultimately we fell in love.

Preparing for this deal and today’s announcement required a quiet-period. You may have realized we were a bit more quiet than usual - that’s why. I’m so happy I can finally share this news with you. It’s such a huge chance for a startup like NEEO!

 

Is this the end?

Being a very active supporter of many startups, and dozens of Kickstarter campaigns myself, I’m always afraid of receiving a goodbye email from companies. Many ran out of funding and I have a pile of products at home that I cannot use anymore. This sucks but it reflects the general success/failure rate of startups and the risk-taking involved. We want this to be different for you

Things will change, even though NEEO and Control4 both want to make sure your NEEO stays active and usable for a period of at least 24 months from this announcement. That being said, I also want to make sure we communicate transparently so the expectations are set right. As of today, no more NEEO products will be shipped. All existing NEEO customers will continue to receive support though and all services will be up for another 24 months. We understand the importance of the IR database continuing to evolve, we have short term solutions in place and we are looking into options to make this possible in the future as well.
 

How about new firmware versions?

To celebrate today's announcement, we have just made release 0.53.8 available to everyone. This release brings a load of new features to your NEEO, including a new dark UI, unlimited Multi-Brain support, more customization, and some awesome Easter-eggs. Check out the detailed release notes here.

We are planning to maintain the infrastructure required to deploy critical updates for the next 24 months and you may continue to use the SDK so that everyone can continue to build great applications for the platform.  That said, other than any critical updates this firmware is the last one that comes from the NEEO team. Control4 sells its products exclusively to certified dealers and not to end-customers, so it’s 100% clear there won’t be any direct-to-consumer products.

 

Why did we not stay independent?

We started NEEO with the idea of creating an amazing and easy to use universal interface for the smart home. Many large companies had tried this before and ultimately failed in one way or the other, but we had the drive and flexibility to make it happen. Overall the challenge of getting all protocols and devices supported is the biggest trick. We may have pushed the boundaries further than any other product out there but ultimately realized that the best smart home experience needs to be a curated one.

In my mind, Control4 is the clear winner in this category and by combining the great Control4 product line-up and the amazing dealer network with NEEO’s experience in the interaction devices category we feel will lead to the best experience possible. We will have the honor to continue the journey as part of this public company and work with awesome smart home gurus such as Charlie Kindel (Image) who joined Control4 from Amazon, where he previously led the Alexa efforts for the smart home.

 

Planet NEEO

As I anticipate my new role in the Control4 family, it is with a big smile but also a heavy heart I’m writing my last blog post here. I want to thank everyone who was part of the NEEO journey, especially all of you who were our biggest supporters and so crazy active here on the planet. Speaking about that - Planet NEEO will stay. You made it such a powerful knowledge base and fun place to hang out. You will notice that we change it a little bit to boost the features that matter and sunset those which are no longer needed. The team will remain available for you here. 

I believe many of you understand this change, but I’m also convinced there is a bit of sadness involved for many of us. We totally understand that you don’t want your NEEO to stop working. Some of you may be interested in doing more – providing support or development work for current NEEO customers. We are open to discussions if you have an interest. We can’t promise anything, yet we are open for all discussions. You have ideas in that regard? You want to be part of that future? Let us know your thoughts over here!

 

The (last) One

I mentioned above that there won’t be any more NEEO’s available from today on. There is one small exception. One lucky winner will get the very last unit, signed by the team and with a certificate of authenticity. All you need to do in order to win is posting a comment anywhere on Planet NEEO during the next 48h.

 

You beautiful people and inhabitants of Planet NEEO are simply the best. I’m thankful and honored having been part of this journey with you. 

 

THANK YOU!

Raphael 

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  • I'm pretty pissed here. We - as kickstarter backers - financed a large part of the development - and will now be left in the cold. I consider the 24month grace period to be bullshit since there's no clear plan forward after this point.

    As the company has been sold, this probably includes all software IP - and I do not count on them being able to open-source this.

    If the plan is indeed to sunset the platform after 24 months - which is pretty much what you're telling us here, the least Neeo should offer it's backers is this:

    • A 'developer' firmware and/or way to build an image and side-load it for the brain which allows SSH access and includes all drivers to steer IR, bluetooth, HDMI CEC, and the direct connection driver, ... and basic documentation for this. This would allow the community to build something itself. If I look around, many backers have a technical background (including myself).
    • A solution for being able to keep using the remote with a brain that has a 'custom' firmware. At least document the API's it uses to communicate with the brain, so they could be rebuilt by the community. Note that a closed-sourced library would not be enough.

    I have little hope of actually being able to run things on the remote itself.

    All in all - I'm very disappointed the way this is being handled. This was a very promising platform, but with this it's dead. I seriously doubt there currently is a big overlap between the Neeo backers and the Control4 customers...

    Reply Like 7
  • https://www.fool.com/earnings/call-transcripts/2019/02/04/control4-corp-ctrl-q4-2018-earnings-conference-cal.aspx

    "The company has now acquired NEEO, a Switzerland-based maker of smart-home remotes, for $11 million in cash. Control4 is assuming $4.6 million of NEEO's debt as part of the deal and issued $1.5 million in equity to key NEEO employees. . "

    Reply Like
    • Patrick Lanz so CEO gets 11 , CFO,COO get 1,5 and net worth of NEEO was assumed to be 15,6 . And NEEO has spend about 4,6 + 1,5 (KS) + X (sales after KS) the years they were operating. 

      Do I got that right ?

      Reply Like
    • Daniel Sütel Was the idea voting section patented? Someone mentioned you can't access it anymore! What.......................................?

      Edit : I think they (Control4) should play nice and let us be!

      Reply Like 1
      • Alex B
      • Walk without rhythm, and you won't attract the worm!
      • Alex_B
      • 8 mths ago
      • 2
      • Reported - view

      Patrick Lanz 

      4.6m in dept. Company was already gone then. 

      I wonder if Raphael contracts Hep. C. from all that screwing over he’s Doing.

      good thing if he joins Control4 is that that company is going to shit aswell. Never liked Control4 as a company or as a product. 

      well done Raphael

      Reply Like 2
  • Awesome, sold out. I'm just glad I discouraged a few friends from buying a NEEO not too long ago. Would have definitely looked bad on my part.

    Better luck next time.

    Reply Like
  • You know what's funny? All the positive comments are from accounts created yesterday. I noticed this on the initial neeo pro announcement blog as well but kept my mouth shut.

    Stop giving yourself fake praise. That is the equivalent of liking your own comment. 😆

    Reply Like 7
      • Jim Partin
      • Jim_Partin
      • 8 mths ago
      • 4
      • Reported - view

      Aaron Ranson and our good “Friend” Raphael clicks Like on all of the positive ones. Hilarious how disconnected this guy is.

      Reply Like 4
  • Aaron Ranson said:
    All the positive comments are from accounts created yesterday

     ...and we know that at least one account from which honest but unfavourable commentary was posted has mysteriously vanished. Looks very much like an effort to control the narrative.

    Reply Like 4
  • Alright so now that I've come to grips with this... What's the best alternative once this great remote stops being useful... Logitech Harmony Elite? I HATED my old Logitech Harmony One... is the Elite any better? any other alternatives anyone else has researched (from companies that won't fold in 18 months preferably)? I don't see myself getting roped into a contract with Control 4 thanks very much.

    Reply Like 1
    • Kevin Bourque Since Harmony Elite can be bought for ~170EUR nowadays I just ordered one. Logitech I am coming back...We have been had here.....

      Reply Like 1
    • Alen Salamun cool... lemme know your thoughts once you get it up and running. I'm gonna stick with my Neeo for a bit... mostly because I don't have time to hassle with setting up a new system at the moment.  Would love to hear what someone coming from Neeo thinks once you get it up and running.

      Reply Like 1
      • Martin Rohner
      • The only easy day was yesterday...
      • Martin_Rohner
      • 8 mths ago
      • Reported - view

      Kevin Bourque I think that depends a lot on your setup. There‘s RTI for example, rather high sophisticated if I understood correct, can control a huge amount of devices, excellent for home automation and stuff like that. The Harmony on the other side might be enough for a few video and audio devices, I guess, but probably not so much in the home automation (I might be wrong, this is just from recherche on the net).

      I will most likely set my bucks on the Harmony, since I will only use it for my TV and video setup, for the rest I will probably wait a bit more and see what really comes up the next few years.

      nevertheless, I‘m also very keen to see your and everyones oppinions on that matter...

      Reply Like
      • Fonzo
      • Fonzo
      • 8 mths ago
      • 2
      • Reported - view

      Kevin Bourque I use a Harmony Elite. The NEEO Remote is sending all commands to the Harmony Hub so also many devices can be controlled via Bluetooth.

      Reply Like 2
    • Fonzo that sounds like a good solution. 

      How does this work?

      is it possible to control an apple tv via bluetooth?

      sadly i threw away my harmony ultimate just 2 months ago 😩 inkl. The hub 🙄

      Reply Like
      • Fonzo
      • Fonzo
      • 8 mths ago
      • 1
      • Reported - view

      Daniel Jordi You can also control an Apple TV via Bluetooth, also a FireTV Nvidia Shield or a Playstation via Bluetooth Control. I personally use IP-Symcon as a Middleware, because it is the oldest established home automation system in the German market and because German is my native language I also prefer support in German. The data from the NEEO is forwarded to IPSymconNEEO and then redirected to the Logitech Hub via IPSymconHarmony .

      As an Alternative, you could also use openHAB if you prefer English and OpenSource Software as a Middleware.

      Reply Like 1
    • Fonzo will need to take a closer look at such solutions...

      thanks 

      Reply Like
    • Fonzo 

      Just a note - people have started to discover the AppleTV IP protocol now - openHAB has an experimental IP control addon that's being worked on.

      The downside to the forwarding is that it isn't bidirectional - which SDK based implementations (openHAB, homey, etc) are

      Reply Like
      • Fonzo
      • Fonzo
      • 8 mths ago
      • Reported - view

      Tim Roberts people have started to discover the AppleTV IP protocol now

      Thanks for the helpful information then I press the thumb that then maybe in the future also control via IP is possible as an alternative to the Bluetooth control.

      The downside to the forwarding is that it isn't bidirectional

      That's true, but from my personal point of view for simple things is not necessary and saves configuration effort. A keystroke such as e.g. cursor is unidirectional because you need no feedback. Feedback is meaningful with lamps or if one then really completely integrates individual devices with volume feedback or selected titles and so on.
      Let's see if, given the fact that the NEEO has now been discontinued, it still makes sense to continue to spend a lot of time creating a comprehensive driver for every available modern device.

      Reply Like
    • Fonzo 

      Yes - many people just need the remote to act as a remote (ie unidirectional).  That's why IR is still around and still popular.  However, I like to make use of the screen on the remote and you need bidirectional to do that.  Example: I have my Russound system [whole house audio] connected up to openHAB and exposed through to NEEO.  So on the NEEO, I can select my audio source (on the screen) and then see the album art, name, etc on the NEEO as it's playing (bidirectional).

      To your point of creating drivers - that's why I created the openHAB one - I don't need to write a driver for every device.  Others do that for me in the way of openHAB bindings and are automatically available to NEEO via my generic integration.

      Personally - I think the brain portion was NEEOs downfall because they started a new home integration suite and would have needed a HUGE team to catch up to all the systems (openHAB, homey, homeseer, logitech, etc).  I personally think they should have allowed alternative implementations from the start (on the brain) and concentrated on the remotes unique and killer feature - the screen.  There is SOOOO much more I'd like to do with that screen than is possible (even when I make custom layouts for the screen that most of you can't do - I want alot more)..

      Reply Like 2
      • Fonzo
      • Fonzo
      • 8 mths ago
      • 1
      • Reported - view

      Tim Roberts Others do that for me in the way of openHAB bindings

      I have also thought about that, I myself used IP Symcon because it is established in German-speaking countries and longer in the market than openHAB and it can also control all devices that I personally own. The problem I see, and I mean with specific drivers, the end user wants to select only one model in NEEO and then everything is done without further configuration effort. If you write now for each existing binding a ready NEEO connection in which the user has nothing more to configure except to enter the device name in NEEO then you are eternities busy. This can be done for personal purposes or now stop as an emergency solution because NEEO is EOL but for the normal users, this configuration is too complicated.

      I think the brain portion was NEEOs downfall because they started a new home integration suite and would have needed a HUGE team to catch up to all the systems

      If that had been the goal, this was doomed to failure. Just because NEEO was only focused on the US market, that explains the purchase by Control4. NEEO does not support the market leader EQ3 in Europe nor KNX.  What should a device that only supports Zwave in Europe achieve? It would have been possible to establish NEEO as an input medium for all existing systems. But it would have been necessary to support just as ground-breaking things as IR Learning and Bluetooth, otherwise, something like NEEO is useless for the addition to existing home automation solutions.

      the downfall of my personal view was multi-brain support. What on earth are you supposed to do with a device that can only support Zwave in a professional environment?

      Have you ever seen any industrial building based purely on radio technology? I do not know a single building like hotels and others, all are using SPS and KNX, LCN, 1-Wire etc.

      What NEEO should have focused on is to become the standard for all available home automation systems in the world as input devices or to operate devices via IR,  Bluetooth and HDMI.
      NEEO has missed that, instead now only a percentage of the rich that are using Control4 will benefit from such a remote. Well, you can certainly be successful as a company if you focus only on the rich people, but the broad mass will use something else and control4 will remain a marginal phenomenon in the ever wider spread of IOT, because the mass uses other systems.

      they should have allowed alternative implementations from the start (on the brain) and concentrated on the remotes unique and killer feature - the screen. 

      I'm one hundred percent with you but the strategy was a different one and how that ended is what we see now. Well, Raphael is probably one of the few that is now happy and probably Control4 who do not have the trouble to give themselves a proper remote to build.

      There is SOOOO much more I'd like to do with that screen than is possible

      Unfortunately, that has already been discussed elsewhere. I had hoped that this is simply more possible, e.g. display HTML pages. Since that does not seem to be possible progress on the UI was too slow and doomed to failure.

      Reply Like 1
    • Daniel Jordi  look at the Sevenhugs remote...! I use this and it’s just keeps getting better and better. Just added sonos playlist multi room control and nivida shield tv as well!! 

      Reply Like
    • Brett Johnson but you have to point to devices. i don't like that, but thats just my oppinion..

      Reply Like 2
    • nuro pardon? You can point but is location based (room sensors) and Bluetooth... but hey ho...

      Reply Like
    • Hi Brett Johnson, do you have to keep the sensors up all the time, or are they just for the install/setup?  I don't think I'd like to have them up all the time, but otherwise this looks like a decent bit of hardware that might in time be useful to replace my NEEO (which never really got started)

      Reply Like
      • Bernard Cooper
      • Software Tester / Tech Enthusiast / Disenchanted KS NEEO backer
      • Bernard_Cooper
      • 7 mths ago
      • Reported - view

      I backed SevenHugs as well (and gave it to my parents as a Xmas gift thinking NEEO was the way to go).  The sensors are only optional.  If you have them up then your remote becomes a figurative magic wand that changes the interface depending on your relative position in 3D space to the base and the wall-mounted sensors.  If you opt not to use them then you just scroll through the available devices in the little window at the top of the remote.  Doesn't have all the whizzbang sensors and radios that NEEO has (and never fully allowed us to utilise) but it does have IR learning if your device isn't in their database.

      Reply Like
  • Wasn't sure whether to reply to this topic or not. Not sure it was worth spending the energy. Overall I'm disappointed in this business decision. Obviously none of us know the contractual details between Neeo and Ctrl4 (C4) but as others have said, I really suspect C4 bought them to get rid of the competition (regardless of what BS or number of $$ they fed Raphael). I believe this was the ultimate goal.

    Neeo being 4.5mill in debt is nothing and not surprising. If a tech company isn't operating in debt there's something wrong. Look at Uber... Amazon probably spent the first decade or so,  millions in debt. Not an issue. 

    However, the real problem I see here is Neeo jumped too early. They now have no opportunity to turn things around, become the market leaders (like they stated) and turn that negative equity into positive. Kind'a reminds me of the early days of Marques Brownlee. Even when he only a few hundred thousand Youtube subscribers, he was getting crazy job offers from well established companies.

    At the time I thought he made a big mistake to turn them down... but he did. He kept his vision.

    Look at him now... a few years later, nearly 8 million subscribers strong and is dominating his market. (Along with a few others).

    Such a shame Neeo... Disappointing news.

    I hope you're able to provide us with the resources so we can continue to support our devices when your verbal obligation ends. The sooner the better.

    Reply Like 6
  • Martin Rohner said:
     I think that depends a lot on your setup.

     absolutely true... I had looked over the Elite page on the Logitech site and it looks like it actually controls a lot of home automation devices now so I'm certainly curious what anyone actually uses it thinks once switching... or any other options of course!

    Reply Like 1
  • As one person mentioned above, it does feel a bit like the Fyre Festival story. They sold everyone an attractive product before figuring out how and if they could actually deliver it as promised. And then bailed at the last minute.

    However, the Fyre Festival promoter ended up in jail :)

    Reply Like 4
    • Fonzo
    • Fonzo
    • 8 mths ago
    • 10
    • Reported - view

    Raphael We may have pushed the boundaries further than any other product out there 

    When I read something like this I ask myself honestly if there is not a strong gap between external evaluation and self-assessment? How do you get yourself to such a conclusion if you do not even manage to the end to implement things to NEEO that many other systems, that are available in the market,  have implemented years ago like ip control with status feedback for modern devices or Bluetooth control?  Not even the simplest things like showing the current volume of an AV receiver in the display from the NEEO have been implemented let alone as trivial things as displaying the time in the display.

    Reply Like 10
    • Fonzo absolutely right 👍

      Reply Like 1
    • Fonzo I suppose he means the patience of well over 6,000 customers!

      Reply Like 1
    • Chris
    • Christian_Tschui
    • 8 mths ago
    • 3
    • Reported - view

    All the words about NEEO were allways better than the product itself – since the beginning. Functions, images, times – many promises. And even more expectations. We believed these words. And now i know it was wrong.

    To be honest: NEEO ist great. But now Raphael finally missed the chance to make NEEO even better. Raphael missed the chance to keep his promises. And he missed the chance to satisfy us. Now there's no way to make NEEO to the greatest thing we ever had. We all believed his promises, because they sounded great. And all of us have the right to be disappointed now.

    The best thing about NEEO was the NEEO-heart – the great idea with all supporters. But the NEEO-heart died right now. I'm very disappointed – even if it works «at least» 24 months from this moment.

    I hope Raphael gets enough money. Enough to not have to disappoint so many supporters again.

    Reply Like 3
  • Tim Roberts said:
    I personally think they should have allowed alternative implementations from the start (on the brain) and concentrated on the remotes unique and killer feature - the screen

     I absolutely agree to that...

    they should have open the neeo brain to the comunity to run drivers on it.

    maybe they still can do that???

    Reply Like 3
    • Daniel Jordi 

      No secret now that I was part of the secret alpha group - that was definitely in the plan to do (I personally discussed this with them) and no it won't happen now as all development work will have been stopped.

      Reply Like
    • Tim Roberts 😔

      Reply Like
  • Let me explain EXACTLY what happened here. I’m around automation dealers regularly as well as their product offerings.

    High end automation has authorized dealers who both sell AND service their product. This means that Lutron, Savant, C4 and Crestron lifeblood is through expensive installations mixed with very expensive hourly rates to fix any bugs or changes on a system.

    NEEO was an awesome David vs Goliath type product that allowed end users to take a remote out of a box at a fraction of the cost to automate a home and program it themself. It even used cute terms like Recipes and the like to create firing sequences. It wasn’t perfect but they did a good job without entering into a professional automation installation which can easily top 10-100K or more. 

    The owner Raphael or whomever owned NEEO essentially caved in for a paycheck. My guess is C4 wanted to eliminate this option as quick as possible. By eliminating this growth, they are again forcing end users to shell out thousands not only for an installation but ALSO for the hours you need to pay someone every single time you change your system or have any issue whatsoever. This is a classic buy-out where one man gets paid and the whole customer base who was being taken care it gets screwed 100%.

    By the way, Control 4 is the worst high end automation system one can install. It’s clunky, junky, and overall considered to be a last choice if someone is going to spend the money to automate their home. However they must command enough revenue to see it as advantageous to purchase the up and rising Star that is allowing their customer base to do their own automation for a $400 out of the box plug and play type product. The ownership and executives at NEEO should be ashamed for handing the keys of their solution to such a company. I hope the money helps them sleep at night. 

    Reply Like 4
      • Steveeo
      • Steveeo
      • 8 mths ago
      • 4
      • Reported - view

      David P I think it's unlikely that taking the Neeo remote off the market will result in any sort of windfall for Control4. I suspect that most of the users who bought Neeo are people who want to do their own programming, and have no interest in engaging with a custom installer. (If they were willing to use a custom installer, why would they have bought Neeo in the first place?) The only remaining product on the market that's close in functionality and price to Neeo is the Harmony Elite. So if anything, taking Neeo off the market will drive more prospective Neeo buyers to Harmony. In that respect, the folks at Logitech should thank Control4.

      Neeo's announcement of the forthcoming Neeo Pro might have spooked Control4 (although anyone who seriously used the Neeo remote would have recognized it as inadequate to fulfill the full customization requirements that custom installers demand). Therefore, the entire Neeo Pro announcement could have been a shrewd business move by Raphael to essentially fish for a buyer of the Neeo company from among the ranks of the custom installation remote vendors, with little or no intention of ever developing a real professional grade Neeo Pro.

      Reply Like 4
      • David P
      • David_P
      • 8 mths ago
      • 2
      • Reported - view

      Steveeo 

      I agree with the perspective that they may have aided sales of the Harmony Elite. I don’t have any personal experience with that platform. However I think Neeo May have impacted high end automation more than you give them credit for. The market for automation is fickle since a small percentage of end users have the discretionary income to invest in a whole automation install from a licensed re-seller. For this market, it’s between a minimum investment of 10K or hey you can buy this cool looking remote on Amazon and program it yourself to control your TV, lights audio etc etc. That is the enemy of the business model for a company such as C4, Crestron etc. Its not just the install and equipment that is costly, it’s that the end user is forced to shell out for a programmer just to come and add a TV or a thermostat to their automation programming architecture. Neeo removed or was on the way to removing all of this middle man and the end user gets away with entry level automation for under a grand. 

      Reply Like 2
      • Steveeo
      • Steveeo
      • 8 mths ago
      • Reported - view

      David P Neeo's Kickstarter campaign had about 6,000 backers. Counting a portion of backers who bought more than one unit, plus those who ordered units post-Kickstarter, maybe Neeo sold 10,000 or 12,000 units. If I guesstimate that maybe 2% of those might have been viable candidates to consider custom installed systems, that's only about 200 units worth, and maybe a quarter of those would have opted for Control4 rather than Crestron, Savant, etc.  Perhaps over the next few years Neeo would have doubled or tripled the number of units it sold, but it didn't have the major retail distribution channels to sell hundreds of thousands of units. It doesn't seem to me that Neeo was a real threat to Control4 as much as it might have been a perceived threat.

      Or do you think the percentage of viable candidates for custom home automation systems among prospective Neeo buyers is much higher?

      Reply Like
      • David P
      • David_P
      • 8 mths ago
      • Reported - view

      Steveeo 

      I would have to be exposed to both companies sales figures as well as projections to draw that conclusion. At face value, I have seen a lot of potential candidates for automation look at the price tag for a basic Savant system as well as the option to introduce NEEO to their home. In the end, they generally opt for the option to save thousands all while being able to turn a TV on or off, adjust their Sonos volume and adjust their lighting. If you go into high net worth individuals, then they will always opt for full automation simply because they can and it will fulfill their needs better. But there is no question to me that high end automation companies felt the heat from the growth of a viable ‘plug and play’ type up and comer into their field. It may not be a great option held next to full automation, but it is an option nonetheless at a fraction of the price where updates that lead to improvements make it a nice ‘starter kit’. 

      Reply Like
    • Steveeo I read the transcript of Q42018 business report meeting Comtrol4 held. What came through is that their sales figures were behind their own expectation. NEEO aqquisition was not about removing competition, is was about aqquiring technology. Technology that would motivate existing Control4 users to buy a remote that is unique, Control4 will take care of the configuration and charge for it. Also new potential customers will be triggered to use Control4 as there new smart home infrastructure when they see that this remote is by far the best hardware currently available. Control4 creates 300 MUSD annual revenue , the investment and the risk they took by aqquiring neeo is minimal. they combined this by greater their territory to switzerland which was not covered by Control4 before. 

      Reply Like
    • Daniel Sütel Control4 was in Switzerland before, but it was through a distributor.  The only change in Switzerland is that Control4 is now going direct to dealers here.

      Reply Like
    • Ryan Erickson true got that wrong,

      Reply Like
  • 24 months of support is too short. The production and release took longer. It is a big shame! I feel very deceived! The support and further development must be taken over by Control4! You really can not mean this! 😡

    Reply Like 1
  • to everyone out there, Neeo is gone, dont kid yourselves. There will not be an opensource of this software, Control4 have acquired all IP.

    Control4 will not sell to individuals, and the price of the Remote and Brain will only go up, not down. The firmware will be removed and replaced by Control4s software as used on there own remotes or modified to such an extent to be unused by any other system.

    the 24 months period is enough time to escape any legal repercussions from users, as it gives them a large enough time period for a new purchase to offer support and services before an acceptable EOL cycle.

    Basically we have 18months - 2 years to use the remote and find an alternative.

    I propose this, THE ANDI ONE, an old remote that was produced years ago and never succeeded, it was before its time. But now would be a boon for the IOT market.

    https://technabob.com/blog/2011/04/14/andi-one-android-remote-control/conspin-andi-one-android-remote-4/

    https://www.droidmatters.com/news/meet-the-worlds-first-android-powered-universal-remote-control-the-andi-one-by-conspin/

    I think if we can all persuade the manufacturer Conspin to reproduce this in a more current version of android 7, we could do wonders with this remote. 

    http://conspins.com/contact/ Here is the contact details, lets flood them with requests!!

    Reply Like 1
  • What are the chances of gaining root access to this *#@! thing? (I am asking for a friend)

    Reply Like 1
    • Derrick 

      I know openssh is installed on it, but it seems to use auth keys to login. Just get failed authentication when trying to login to it. I seen a thread here that seems to have gained access to the brain, but doesn't described how.

      Reply Like
      • Aaron Ranson
      • Consumer
      • Aaron_Ranson
      • 8 mths ago
      • 3
      • Reported - view

      Michael Rydén 

      https://planet.neeo.com/t/y7klf9/brain-hacking

       

      This thread and Niels de Klerk are the only two I remember seeing that worked on rooting it. Maybe they have a bit more insight.

      Reply Like 3
  • Maybe someone should start a new forum/site for us all as no doubt this will be shut down soon due to all the negative feedback.  (just like the voting section was)

    Reply Like 1
    • Brian Chambers thats also what I thought , and I have already a name "the real planet neeo"

      Reply Like 3
    • Lee
    • Lee
    • 8 mths ago
    • 1
    • Reported - view

    I tried to give back my barely two months old Neeo through my dealer. Here the answer from Neeo:

    Wir offerieren ein 30 Tage Rückgaberecht und können dies leider nicht verlängern. NEEO wird weiterhin Sicherheitsupdates erhalten und die Server werden für die nächsten 24 Monate weiterlaufen.

    Da die 30 Tage bei dem Kunden bereits überschritten sind, können wir das Produkt leider nicht zurücknehmen.

    Thank you "Friend" Raphael! Give me my money back!!!

    Reply Like 1
  • Dillon Moulder said:
    I’ve just realised that some of my posts have gone missing from discussions yesterday and I can’t see any of the contributions made by James Long either; in fact, his account now seems to have been wiped entirely! This doesn’t feel right at all. Has anybody noticed any similar activity?

    Fortunately, it seems as though the majority of legacy posts made by James Long have now been reinstated. However, while I could @ mention James earlier today here, it seems as though you cannot @ mention him again now. As it stands, James cannot access his account and the community cannot direct message or follow him. Patrick Jeff Why is this happening with specific accounts? I'm sure the entire community would be interested to know.

    Reply Like
      • Dillon Moulder
      • Product Owner
      • Dillon_Moulder
      • 7 mths ago
      • 2
      • Reported - view

      Jeff Patrick Can we expect an explanation any time soon, or is this issue just going to be conveniently ignored?

      Reply Like 2
    • Dillon Moulder sadly in the past weeks and months a lot comments where ignored...

      Reply Like 1
  • honestly spoken, you said in one post you want to fight for us consumers, but i guess it was not at that time when you see €$£¥ in your eyes signing the contract. I am not a Kickstarter backer but bought neeo as soon as it was released. Anyway the post about Neeo Pro was strange. But ok. We could get have some benefits out of it. Months later you are coming out with post. You think you are anymore reliable to us? I guess you do the big next thing. You should never forget, which people make it possible that are the people who funded on Kickstarter. In germany we call it „Demut“. People should think about from where you are coming. Even if Neeo will be open source. All of us wouldn‘t get any hardware replacement. And if it is true that you care so much about the base that make Neeo possible, you should consider it already during negoiations. Even in Business you should have morals and integration. At this point you are are kicking morals‘ a*#. 

    Reply Like
  • Patrick said:
    Critical post on  Planet NEEO have always been welcome as long as there are no insults or bad language contained.

    Come on, Patrick ! You know that’s not true. If you really stand by these words, in your capacity as Community Manager, please explain why you are allowing your administrators to cripple James Long’s account right now? He cannot access his account and we cannot direct message or follow him. This all happened after James implied he might make further criticisms on Planet NEEO. If this isn’t censorship, I don’t know what is.

    Reply Like
    • Dillon Moulder this sounds scary

      Reply Like 1
  • Daniel Jordi said:
    this sounds scary

     Daniel Jordi It’s just totally wrong and unjustified. These blatant attempts to control the narrative on Planet NEEO should not go unchecked by the community.

    Reply Like 1
    • Dillon Moulder you are totally right...

      Reply Like 1
      • Dillon Moulder
      • Product Owner
      • Dillon_Moulder
      • 8 mths ago
      • 1
      • Reported - view

      Daniel Jordi By denying account access, the company is essentially withdrawing access to the promised 24-months of support. Therefore, will other members of Planet NEEO also lose this privilege if they also make comments that the company staff simply do not like? Something the entire community should think over.

      Reply Like 1
  • Sorry Guys but what are you expecting? Raphael and Co. made good money and this is what capitalism is all about. Do you know that old 80s film with Danny DeVito? Other people's Money? It's all about MONEY. They own this web site so they can do with the comments and user accounts what they want. Is that ethical? No, but hey, they just made a couple of millions and they sold their soul and moral with Neeo as well. We have been screwed and they are sipping champagne and laughing. 
    In a month they will set up an automated answering system which will tell you that all is well with your Neeo and the problem is not in the Neeo Hardware but in you, Then in 24 Months they switch off this phone as well...
    Put your Neeo on a prominent place to remind you not to fall for all those people who are showing you honeypots full of great new ideas. This is not an idealistic world where David wins against Goliath. It's capitalism and money talks...

    This reminds me of another film: One, Two, Three from 1961. Quote: Capitalism is like a dead herring in the moonlight. It shines, but it stinks! 

    Reply Like 1
  • Now that my Neeo is only a worthless piece of crap I was curious what is inside.
    Here are two images...

    (Opening is easy. Bottom two screws out then pry the cover up. Under the battery are two more screws.) 

    Beware tough, there seams to be a tamper switch as after disassembly it asks for a firmware reload. There is nothing special in this hardware (nothing what a smartphone doesn't have fo many years) so I wonder why it took so long to develop it...

    Reply Like 4
      • Fonzo
      • Fonzo
      • 8 mths ago
      • 3
      • Reported - view

      Steve Kozma  Interesting would be now if you can delete the software that is installed on it.
      The only thing you need in the end is to be able to evaluate the keystrokes of the hardware and to be able to display something as flexible as possible on the display. So if you can use the display to show an HTML page the device could be at least used as an input device with a flexible screen for FHEM or other systems. Maybe you can ask in the FHEM forum and maybe someone has fun to disassemble the device in his items and analyze the device in detail, now it does not matter anyway.

      Reply Like 3
      • Fonzo
      • Fonzo
      • 8 mths ago
      • Reported - view

      Steve Kozma  Can you even remove the 6 screws and see what is installed on the back or how the display is fixed?

      Reply Like
    • Fonzo I removed all the screws and lifted up the board. In the middle there is a small ribbon cable under the yellow sticky tape (I guess it belongs to the touch digitizer) which is quite sort and needs to be disconnected. I did not wanted to fiddle with it as I was only interested in how the buttons are working (thin layer of rubber and on top of it thin plastic keys operating some very thin switches trough pins.) I guess the display is glued in.

      I was looking for a similar display (3" 800x480) but I could only find a 4,3 inch display at FriendlyElec for 15$! Cheap as hell and the display looks superb. I try to combine it to a
      - Core4418 board (Samsung QuadCore chip with 1GB Ram and 8 GB EMCC) also from FriendlyElec  (45$)
      - a 5600 mAh extended battery from a Galaxy S5 (26€)
      - an Adafruit PowerBoost 1000C charger (20$) and
      - an MPU-6050 3 axis acceleration sensor (2€).

      Of course the whole thing will be considerably larger (around 21 cm x 8 cm x 2,3 cm ) and not as elegant as the Neeo but if I will be able to build it, it will run FHEM or TableUI with ease (it runs on Lubuntu) and will provide a much smoother user experience as this piece of elegant crap.

      The more I fiddle with the Neeo and the parts for a new self made remote, the less I can understand why the Neeo costs 500$ and why did it took so long to develop it.
      It is all standard stuff and we all know that the software it runs is not eve halfway finished. 

      To be honest, I should be happy that Neeo screwed me, as it makes a lot of fun to play around with cheap electronic parts and exercising my mind to create something usable (even if it won't be as sexy as that aluminium slab...)
       

      Reply Like 5
    • Steve Kozma Let's face it, the only standout feature of NEEO is the industrial design of the remote, which actually looks very similar to the HTC Touch Diamond 2 I owned 10 years ago... An open source universal remote with nice hardware would be amazing. I have CNC machines way more advanced than NEEO to make the chassis, so when do we start? ;)

      Reply Like 4
    • Mark Bissett right now! 😄  My daily work is building CAD models of car design proposals, so designing a 3D printable housings is not a problem. I decided to use plastic instead of milled aluminium parts because friends of mine can print whatever I want and because I don't want to block the Wlan/Bluetooth antenna signals by a metal casing . Using off the shelf parts make the packaging much more challenging. I'm currently trying to figure out how to create and package the buttons without making the remote very thick. My other nightmare is electrical engineering which is completely new for me. But hey, learning new things keeps the mind fresh! 😉  

      I have lots of other things to do though, so it will take some months before there will be something to show...  

      Reply Like
      • Steveeo
      • Steveeo
      • 8 mths ago
      • 1
      • Reported - view

      Steve Kozma The Neeo bill-of-materials would also include the parts for the Brain, the charging stand, the AC adapters and cables, plus the packaging (which was way more elaborate than it needed to be). Considering all that, the ~$200 paid by Kickstarter backers was quite reasonable. But I think the real problem with Neeo wasn't the cost of the hardware, it was the cost and time-to-market of the software development. It would be very interesting to see if an open source remote control project could be successful.

      Reply Like 1
      • Jan Pete
      • Techie
      • Jan_Pete
      • 8 mths ago
      • Reported - view

      Steve Kozma what Display is this, any links? 

      Reply Like
    • Steveeo The Kickstarter Price was okay but if you consider how cheap the off the shelf parts are and how much cheaper everything is if you order 10000 of them (and how unfinished the product was/is), then the 500 $ retail price is way too high. I guess it was to pay some debts...

      Nowadays are the off the shelf ingredients for such a remote are much cheaper and even mall amount (less than 10) of circuit boards can be ordered in china for small money. 
      Let's see where my fun project is leading me in the coming months... If I'm able to build this remote and if it works at the end, I will post the parts in some forum. We have to see where as this place is not really suitable for it.

      Reply Like
      • Fonzo
      • Fonzo
      • 8 mths ago
      • 1
      • Reported - view

      Steve Kozma The reason for me to buy a NEEO was only the possibility to use hardware buttons. Anything else can make any Android device or an iPod better and cheaper than NEEO could until the very end and EOL now.

      So the question that arises to me rather, if you start to put something yourself together, where do you get such a keypad bought that can be usefully complemented to such a remote?

      In my opinion, it is not worth the effort to build the entire display and mainboard together, as long as a keypad cannot be included. Otherwise, you can also take a cheap android smartphone or iPod right away.

      Reply Like 1
      • Jan Pete
      • Techie
      • Jan_Pete
      • 8 mths ago
      • Reported - view

      Steve Kozma cheap indeed!

      Remove the usb ports from a raspbi, solder the dispöay directly without hdni port and you got yourself a slim device.

      The buttons look easy to made, some rubber pushing some buttons underneath. Definitely some fine tuning regarding this in the neeo but this is it in the end....

      What makes the neeo complicated is the unfinished generic Softwarewhich should fit anyone. Looking back this is hard to do.

       

      The neeo hardware is very nice. But obviously it was easy to do when you can do electronics and have decent industrial designer.

      Reply Like
      • Jan Pete
      • Techie
      • Jan_Pete
      • 8 mths ago
      • Reported - view

      by easy I mean not I could do it myself, but I guess the hardware is not responsible for the whole messs

      Reply Like
      • Jan Pete
      • Techie
      • Jan_Pete
      • 8 mths ago
      • 1
      • Reported - view

      Steve Kozma the remote itself does not need anything but networking capabilities, the display, buttons and an os with chromium to display http content.

      All the stuff is in the brain.

       

      And a selfmade brain would not have to look super pretty, you can hide this in a furniture....

      Reply Like 1
    • Fonzo In another thread I showed already my current self made remote. It's based on FHEM and a 7" tablet. Works great but I miss the buttons. Therefore I want to build my second self made remote with buttons included. I bought micro tasters but they have 4.6 mm height. They make the remote too thick so I ordered some SMD tasters which are only 1.5 mm high. I also ordered a sheet of silicon (1 mm) and will try to combine that with printed buttons. (Similar to how the Neeo is made but without formed rubber parts.) There is still a lot to test, especially as I want to put some red LEDs underneath the buttons. (The buttons will be printed out of transparent PLA and be painted black except for the symbols.)

      Reply Like
    • Jan Pete I don't intend to build any sort of Brain. Instead I will use my current setup with an FHEM server and Harmony Hub as my IR sending unit. This setup works very well with my current remote (7" tablet) so there is no need to go the Neeo route. 

      In my opinion, this was one of the major failure of Neeo. Trying to create a central unit which takes care of all the communication. There are much better solutions for this and all these servers evolved trough time. Trying to compete with these without enough development resources can only result in disaster.  

      Reply Like 1
      • Jan Pete
      • Techie
      • Jan_Pete
      • 8 mths ago
      • Reported - view

      Steve Kozma jup I am not sayinh to build another backend. Just saying that whatever backend there is it does not hve ro be pretty and that the remote is just a client

      Reply Like
    • I guess I can thank Neeo for helping me make the decision to abandon this remote. They also helped me realize I need hard buttons for FF, Play, Rewind, etc. so I don't have to look down at the remote, or have the screen power off on a long FF and I go to far. The LCD should be for secondary functions, recipes, info.

      Reply Like
    • Bryan MacLeod yes that is the general consensus. But if you have some patience we are working on another solution that will be more open sourced. https://community.home-assistant.io/t/touchscreen-remote-for-ha/99161 stay tuned here for the moment until we create our own website and forum to follow

      Reply Like 2