Fibaro Dimmer 2 not Adding

I have just received my NEEO, all is great and build quality is amazing, I’ve been struggling to add some brand new Fibaro Dimmer 2’s, i also had the same problem using a Vera edge, 

 

has as anyone ever had the same issue? 

 

I cannot get the devices to show up in inclusion mode, I then get a retry message but it seems to be stuck in a loop, when checking show unavailable devices I get the dimmer shown up in here but I cannot do anything with it? 

 

I really want these working, or can anyone else in the uk recommend a dimmer that’s tried and tested that they are using? 

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  • I could imagine that you will have to exclude it first to reset it and then try again. I saw this with many Z-wave devices that were already paired (or failed pairing) at least it’s worth a try. Hope it helps - let me know if you had success. Thanks

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    • PS: welcome to Planet NEEO ;)

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    • Raphael Hey Raphael, 

       

      Thanks for the reply, every time i try to add the device still getting retry, the device shows up in exclulded devices, I have excluded the device again and i have had no luck with this at all, the device will exclude from the network, but wont include, when i try to reset the brain, i get an error message saying could not reset the zwave controller. 

      im running an FGD-212 EU v3.5

      S/N: 191703 

       

      very weird, would love to get this working, if it works Im changing my whole C4 system for Neeo :-) 

       

      PS. Great to hear from the man himself :-) 

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    • Phil Millross There is also another report about the Fibaro Dimmer 2. I have one here and will test it with my setup. I will report back. The "reset Z-Wave controller" problem is known and will be fixed with the next upgrade.

      Let's get this working for you :)

      Like 1
    • Michael Kohler thanks Michael, look forward to your findings 👍🏻

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  • With some new z-wave components, you often have the option to include the device with encryption (aka secure). According to my experience NEEO doesn't  support z-wave encrypted mode. So make sure to include the device in normal mode

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    • Roman Widmer The secured inclusion is initiated by the controler(in this case NEEO) so if there's only normal inclusion, that's what is initiated.  The secured inclusion is only used for critical appliances like doorlocks or alarms.

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  • Phil Millross said:
    I cannot get the devices to show up in inclusion mode, I then get a retry message but it seems to be stuck in a loop, when checking show unavailable devices I get the dimmer shown up in here but I cannot do anything with it?

     I've just tested this in our office, the dimmer is about 5 meters away from the Brain and pairing worked perfectly well. I can also use the dimmer and switch functionality.

    How long does it take from clicking on the "Include device" button until you get the retry message? How far away is your dimmer from the Brain? Is there anything inbetween (like a wall)?

     

    Phil Millross said:
    I have excluded the device again and i have had no luck with this at all, the device will exclude from the network, but wont include

     Did you do this through the Brain? If not, could you please try this as well? You can find it in the Z-Wave advanced actions -> General device exclusion.

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    • Michael Kohler 

      I've just tested this in our office, the dimmer is about 5 meters away from the Brain and pairing worked perfectly well. I can also use the dimmer and switch functionality. 

      How long does it take from clicking on the "Include device" button until you get the retry message? How far away is your dimmer from the Brain? Is there anything inbetween (like a wall)?

       

      i have tried directly next to the brain, and around 2 meters from the brain, the response takes around 2-3 minutes I’d say before I get the retry or cancel button, (then if I check the excluded devices it shows as “unknown” with a MAC address and only delete or cancel buttons, 

       

      i have also also tried this with a dimmer that is already in wall behind plasterboard with no luck, 

       

      with reagrds to the exculsion, I have done tried this through the neeo brain as you have mentioned, and I have also done this with the dimmer itself resetting it, 

       

      can you confirm, if when you are pairing the module if the led on the dimmer blinks to register? And what version you are testing? 

       

      Kind regards 

       

      phil  

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  • Thanks for your answers.

    Phil Millross said:
    (then if I check the excluded devices it shows as “unknown” with a MAC address and only delete or cancel buttons,

     Where exactly do you check  this? Under "Show unavailable devices"? If it shows up there, inclusion kind of worked, but not fully. If it's in that menu entry, could you please reset the z-wave controller (ignore the fail message) and look at that menu again? If it's not listed there anymore, reset the Fibaro device again and then try again.

     

    Phil Millross said:
    can you confirm, if when you are pairing the module if the led on the dimmer blinks to register? And what version you are testing?

    The LED does not blink once during the whole inclusion process. Your blinking LED probably  indicates something.

    Some more general questions:

    1) are you using the B button or S1 on the module to start the pairing?

    2) Does NEEO show "Inclusion in Progress" after clicking the button 3 times?

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    • Hey Michael Kohler  

       

      yes this shows under unavailable devices, but shows as "unknown" i will check this and reset the brains z-wave, 

      with regards to the buttons, i have tried both S1 and the B Button, neither have been successful, 

      Does NEEO show "inclusion in progress" yes but after this it seems to hang and go to retry 

       

      I will try all and report back later tonight. 

       

      Thanks for the help guys, 

       

      Has anyone had better luck with other devices such as the Aeon Labs versions? 

       

      Cheers 

       

      Phil. 

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  • Hey Michael Kohler

     

    so had good look at this tonight, and these are my findings (still no luck) 

     

    cannot seem to delete the device from excluded devices, it just hangs, 

     

    i only see put put your device in inclusion mode (doesn’t go past this) 

     

    reset of the z-wave will not work, (however after a full reset of the brain and remote, not adding any devices this does actually complete however it says “done” but I cannot click done in the top right corner it was greyed out! 

     

    Cannot get the device to do anything z-wave, and it’s annoying me, 

     

    can you confirm what version number number of Fibaro Dimmer you are testing? 

     

    Kind regards

     

    phil  

     

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  • Hey Michael Kohler any up to date info on why i might be seeing this? 

     

    Kind regards 

     

    Phil. 

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  • Hey Michael Kohler I have now tried an Aeon labs Aeotec dimmer and again this also will not pair? Is it possible my neeo is faulty? 

     

    Kind regards

     

    phil. 

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  • Michael Kohler said:
    These two issues might indicate a problem that the Z-Wave middleware is not reporting back any progress. This can happen when the inclusion gets stuck, and that would also explain why the device shows up in the "Offline devices" section as the inclusion was not done fully.

     Hey Michael, 

     

    i know you guys guys are really busy getting set for ISE, I’m still having issues, I cannot get any device to pair (tried 3 different dimmers) and have also tried to integrate with a Vera, but cannot seem to get any of this to work? Is it possible that the above quote could be true? 

     

    Kind regards

     

    phil. 

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  • Hi Phil

    Could you send me your hostname? You can find it in the About section in the App.

    Thanks,

    Michael

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    • Michael Kohler 

      Hi Michael will do this for you tonight 👍🏻

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    • Michael Kohler Host Name: NEEO-6f08d7c8

       

      Kind regards 

       

      Phil. 

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    • Phil Millross I can't see any major problems logged in the past 7 days. Could you try again and then maybe I'm able to help better with the assistance of the logs. Thanks!

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    • Michael Kohler I’m still going on this, sorry recently had a baby and my tinkering time has gone from 4 hours a night to 2 hours a week! I’ll try and get this going again to see if you can see any faults 

       

      kind regards

       

      phil. 

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  • I initially had some challenges adding Z-Wave devices, up to the point where I realized I did it all wrong.

    Just to make sure you follow the right path (because I did not initially):

    In the APP, go to Devices and click the + to add a device.

    Find the Fibraro Dimmer 2 in the list. 

    Start the inclusion in the app and pres the top of the brain which now starts to blink it's led.

    Triple switch S1 or triple click the B button on the Fibraro Dimmer 2.

    Now the brain should recognize the Fibraro Dimmer 2 and add it to the list of devices.

    Go back to the list of devices and validate if the dimmer is there.

    For me this worked flawlessly for the Fibraro Dimmer 2, Fibraro smoke detectors, wall plugs, motion detector and flood sensor. I put all devices max 1 meter from the brain while performing the inclusion.

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    • Robin S Hi Robin, 

       

      Thanks for you reply, I believe this is how I am doing this too, I have use a dimmer that has been on a z wave network and 2 different units straight out of the box, pressing and not pressing the brain, the device will show under unavailable devices but I cannot configure nor use this as it won’t show up in any format other than in unavailable with the MAC address and only says delete. 

       

      Kind tegards

       

      phil. 

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  • Robin S said:
    pres the top of the brain which now starts to blink it's led.

     This step should not be necessary.

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      • Robin S
      • Robin_S
      • 2 yrs ago
      • Reported - view

      Paul Spee 

      The picture in the app kinda shows you should and it seems to activate the process (when I press the button, the SUPER BRIGHT LED starts blinking. Could be the same when not pressing the top, but I have not tried that :-). 

      Anyhow, it does for sure not seem to heard the process.

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    • Robin S 

      The button on top of the Brain is used to pair the Brain with the Remote, not to pair Z-Wave devices.

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  • Going back on an earlier promise to myself to forget about NEEO as it is largely useless in my set-up, I decided to look at how it does Z-wave. The good news is it works!

    I have three Fibaro dimmer 2s in the same room and can control all of them with NEEO.

    I experimented a little but found NEEO didn’t expose any of the advanced parameters of the dimmers so decided to keep my modest Aeotec minimote as primary controller and use NEEO as the secondary controller.

    Some suggestions / hints:

    1) the minimote is very modest device with a UI that consists of a single blue and red LED ... therefor and as this was not too much work I decided to reset it and make sure my Z-wave network was configured as cleanly as possible.

    2) After adding all the dimmers to the minimote NEEO needs to be added too. At first I didn’t succeed. Reason was that I was focusing on NEEO, whilst I should have been focusing on my minimote ... so first start the inclusion process on your primary controller and only then hit the “learn from existing controller” option on NEEO! Would be useful to add a extra button on the NEEO app, first display the current message, only then trigger the Z-wave pairing.

    3) the standard “Lights” recipe works fine on the app but for some reason all the sliders are doubled on NEEO remote! The second slider does not appear to be functional and means I now have two screens to cover 6 sliders. Annoying.

    4) the default recipe can easily be improved with All On and All Off buttons. I made those myself using a recipe, as well an “all lights at max” and “all lights at minimum” recipes. Other people may have other needs / combinations. Problem is nobody really wants so many recipes, we should be able to add all of these as shortcuts in the default Lights recipe

    4) When doing this I noticed the remote only uses 2 lines for recipes (the app uses 3). In both cases half the screen estate is left unused, adding more swipes ... not good.

    5) In an attempt to clear the clutter I created a room called lights (I only have Z-wave dimmers in my living room so that could work for me) and then found I have no way to “move” my devices to a different room. The hard link between devices and rooms is In my opinion a more general mistake in the NEEO logic. I have another room called A/V devices in an attempt to solve another UI nightmare and needed to add all devices there again too. Not sure how to go about this with Z-wave devices, exclude NEEO first, then include again in a different room and recreate the additional recipes. Cumbersome, risking at some point I’ll have to reset the minimote too and restart from scratch. Plus, when using NEEO more clicks are again needed to switch rooms while I have an unused shortcut page on my main lights recipe. Another hint: hide those pages on the NEEO remote when they are empty 

     

    Conclusion: NEEO and fibaro dimmer 2 play nice together but lack of customisation of the NEEO UI remains an issue, not helped by the hard link between devices and rooms.

    Like 1
    • Geert Van Der Linden Agree we need direct access to the pages for a very clean customization interface.

      In my regular job, we do a lot of Human-Machine-Interaface work for heavy civil construction (Tunnel Boring Machines) and operator interface is a critical component to efficiency.  There should be no instructions and things should just “work”

      I’m on my third brain to get z-wave to work.  The first one would only get “unknown” devices, the second would never enter the inclusion mode. The third failed on inclusion mode with my iPhone, but worked with an old iPad.

      I’ve got a couple of GoControl dimmable lights that now are working, but like Geert Van Der Linden, would love to clean up the interface, instead of hap-hazard pages.

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    • Richard McLane 

      So let’s start listing some of the things that would make the standard Lights recipe perfect, I am sure many features would apply on many if not all recipes:

      1) Remove the shortcut page on the remote when it is empty

      2) Remove the need for a shortcut page by letting us customize any page (it is still nice they are automatically created and a “restore to default” option could be foreseen on each page)

      3) create shortcuts to other recipes, for example in this case I have an all lights off recipe and a lights dimmed to minimum recipe

      4) renaming shortcuts and giving them custom icons, the latter is more than a gimmick, if every custom recipe and shortcut look exactly the same the user needs to rely on reading the text, which now is often very long

      5) choosing the position of the various elements (and not only the sequence). The way we organise icons on smartphones sounds just about perfect.

      With these steps I would only have the standard lights recipe in my living room and when launching it every single option I can think of would be easily accessible on a single page, no swiping needed (now I have 5 recipes on lights alone, mixed with AV recipes, meaning I have to swipe to see all recipes).

      Afterwards we can start thinking about:

      6) custom recipes should have a launched / powered off option, just like automatic recipes do. This would allow all lights on and all lights off to be combined (not applicable for lights but custom recipes should also allow to choose volume controls btw)

      7) add customisable contextual menus, imagine a long click on a command to show such a menu ...

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    • Raphael

      I realise my long list of suggestions to improve the standard lights recipe is currently somewhat hidden in a thread on a specific z-wave dimmer, should I start a new topic or is there an existing one on UX/UI customisation?

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    • Geert Van Der Linden Thanks. The suggestions are noted. I think it’s fine without opening another thread. Thanks and best regards from New York. 

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    • Paul Spee 

      As far as I know that could work too. A possible advantage in that scenario is that you could create 8 different scenes on the NEEO and access those with the minimote. Major disadvantage is you would loose dimming capability. The latter is more important for me (and i don’t see NEEO replacing the minimote entirely at this point). Also, it was of course much easier to get the minimote close to the brain, though I would go through the trouble of making NEEO the primary controller if I saw a clear advantage.

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