This sucks.

I’m reasonably tech savvy.  You provide virtually no documentation, other than exclaiming how simple it is to set it up, which, btw, it isn’t.  There’s not even any detailed instructions on your web site and your support services are not open on weekends.  If I hadn’t already unpacked everything, I would return it... and I might anyway.  This should be easily set up, and probably could be, but your documentation sucks.  I have the brain on the right WiFi and it’s paired with the remote and I’m trying to link it to a pretty standard lg television.  It keeps telling me to “Hit the buttons!” And I have no idea what buttons to hit on what device.  I’ve tried everything I can think of.  The ap would let me proceed, and also won’t let me back out to set up some other device.  I’m about ready to just smash this useless brick...

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  • Will not let me proceed...

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    • Dan Lee Sorry to hear you are experiencing troubles. I will have someone reaching out to you today. Confident they will be able to get you to success in no time. Thanks 

      Reply Like
    • Jeff
    • Head of Customer Experience
    • Jeff
    • 1 yr ago
    • Reported - view

    Hello Dan Lee

    Thank you for reaching out to us. Th screen you are describing is simply asking you to test the buttons which are associated with your LG tv. If you look in the upper right-hand corner you will see the “Skip” button. Tap on that and hit done. 

    Be sure to remove the clear film from the top of the Brain and make sure the Brain is in clear line of sight of your TV and other IR devices. 

    Dont forget to @me and I’ll jump in to further assist :).

     

    Thanks!

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  • Does it matter if the brain faces towards or away from the television?  Which direction should the little white light be?  Or, doesn’t it matter?

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      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      Dan Lee Awesome question :).

      I would keep the white light facing you, this way you know if you’re NEEO Brian is on. However, this really has not barring on how the brain performs.

      The NEEO Brian emits IR 360 degrees.

      When you setup your NEEO to WiFi, did you get the ‘Hooray’ message? If so, how far is your brain from your router? 

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  • Now, it’s showing me this.  I tried pulling the power from the brain and plugging it in again, then waiting, and it did the same thing again.  I had to unplug the brain and move it to other rooms to set up televisions in those rooms.  It reengaged twice, but won’t now...

     g me this...

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  • Jeff and Raphael  It seems that Dan Lee has not mentioned any IOS or Android app in his set up. That's why he can't see what should be going on. am sorry if am wrong.

     

    Eman.

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  • Apple iOS.  No buttons appeared with the lg model.  

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    • Dan Lee The model number should be at the back of the TV and type them as you see them. Then pick one.

       

      Eman

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  • I tried to send a picture of the error message, but apparently the chat system didn’t allow it to go through, even though there’s an option just above this message for pictures

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  • I deleted the ap again and redownloaded it.  This time, it worked better.  I’ve also updated all devices to the most current version of each software, which may have helped.  The television is a LG model numbeee 75UJ657A, which is one of the options offered.  This time, I got “buttons” on my iPhone and they worked.  However, they are somewhat basic.... on/off, volume, menu... and when I hit menu, the tv screen shows a bunch of options, but I don’t see anyway to select or scroll through those options, like Hulu, Netflix, etc.  Is it possible to get more of the smart tv functionality?

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  • Leave the remote alone until you connected the IOS or Android app first.

     

    Eman.

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      • Dan Lee
      • Dan_Lee
      • 1 yr ago
      • Reported - view

      Emmanuel Serebe 

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      • Dan Lee
      • Dan_Lee
      • 1 yr ago
      • Reported - view

      Emmanuel Serebe ok.  Seems like good advice.

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    • Dan Lee For the deep integration may not be already done by the NEEO team yet.

       

      Eman.

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    • Dan Lee For now take small steps and while at it check out this grand master's driver for NEEO : https://planet.neeo.com/t/k9jc6g

       

      Eman.

      Reply Like
      • Jeff
      • Head of Customer Experience
      • Jeff
      • 1 yr ago
      • Reported - view

      Dan Lee If you are referring to the “Hit the buttons” screens, I would not get too caught up in that screen. It’s simply to test buttons out and won’t represent all available functions.

      Once you add it successfully you can add shortcuts to any recipe. Adding shortcuts will expose all other buttons that are found on the native remote for your Tv. 

      In the NEEO app tap on Tv to launch this recipe (assuming you selected the tv as your tuner) when inside the recipe you will see the three white lines located on the upper right-hand corner, tap on it and tap on edit shortcuts. Select your Tv and check off any commands you want to have readily available. 

      Thanks!

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  • Thank you for your help.  I think I have it working now.  So you know, I originally hooked it up through an Ethernet hub and it couldn’t find my WiFi.  I then took the hub out of the system and hooked it up, and it alone, hardwired to the Linksys, and the “brain” then found the WiFi.  Then, the first time I tried to add my lg 75UJ657A television, no buttons appeared below the “Hit the Buttons!”, which became very confusing.  After rebooting everything, and updating everything, I got past that.  Somewhere, you need to tell people that they should set the remote aside until it is working via their smart phone.  That was helpful to know.  I still have a toshiba television whose model number 32HLV16 is not among the options that appear.  Is there some generic Toshiba option?

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    • Dan Lee i think the driver Team is able to add this TV for you.


      but my question here, is the brain able to reach this TV with IR signals?

      If not, you can not use this TV with NEEO.
      This will be just possible if the Brain or the IR extenter can "see" the TV or at least you are useing a HDMI cable and get it to work over HMDI CEC if possible.

      Reply Like
      • Andy
      • Andy
      • 1 yr ago
      • Reported - view

      Dan Lee 

      We are happy to let you know that we created a driver for your Toshiba 32HLV16. It will appear around 1PM CET. In case you have any issue controlling this device let me know.

      Thanks!

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